CONFLICT
Conflict Resolution and Mediation Skills: Module 1
AUTUMN SN101
Mondays and 1 Saturday
Geoffrey Corry
Whether in work, community or home situations, people need to be more comfortable in managing everyday disputes. This module helps you understand the positive value of conflict and its predictable dynamics. You will discover more about your preferred style of handling conflict and how to harness other styles. Through interactive discussion and role-play, you will learn practical skills for reflective listening, being assertive, negotiating and problem solving. You will be better able to handle hot emotion and to shift stubborn positions.
A further course on Mediation Skills is offered in Spring.
| BELFIELD | ||
| 7 Mondays |
Sep 24, Oct 1, 8, 15, 22, Nov 5, 12 (No Class Oct 29) |
7.30pm - 9.30pm |
| 1 Saturday | Sept 29 | 10.00am - 5.00pm |
| Fee €190 |
Print Open Learning Application Form 2012.13 or ring (01) 716-7123 for Laser/credit card payment |
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Tutor Details
Geoffrey Corry BA (Mod) MSc (Mgmt) is a specialist in conflict resolution, facilitation and mediation for interpersonal workplace disputes, marital separation/divorce agreements and restorative justice. He works part-time with the Family Mediation Service and is a facilitator of political dialogue workshops at the Glencree Centre for Reconciliation. He is a former chairperson of the Mediators Institute of Ireland.
Reading List:
The following is a selection of recommended texts for those interested in reading further around the course content. We advise that you do not buy books in advance of the course as your tutor will discuss the list and suggest the most relevant reading for particular interests.
Recommended reading:
Cornelius, H. & Shana Faire, S., (1989) Everyone can win: How to Resolve Conflict: Simon Schuster
The best book for this course: it covers all the ground and topics on this course. Written by two Australians who have trained many people through the Conflict Resolution Network. Very readable with good cartoons and diagrams. Go to www.crnhq.org to download some chapters
Fisher, R., Ury, W., & Patton,B., (1992) Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition:Business Books . This bestseller outlines the basic rationale of interest based or principled negotiation that attempts to get behind stubborn positions. Goes on to show the steps involved in problem solving.
Ury, W., (1991) Getting Past No: Negotiating With Difficult People: Business Books Sets out five steps on how to get around a stone wall by reframing the problem. Read pp 59-85
Rosenberg, M., (1999) Nonviolent Communication: A Language of Compassion: Puddle Dancer Press Taking responsibility for your feelings and working with empathy. www.cnvc.org
Bolton, R., (1979) People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts: Touchstone / Simon Schuster Excellent in depth and richness on empathic listening and assertiveness skills. Chapters 3 to 7 provide a very good description of why you work with emotions first and how paraphrasing works in simple steps
