UCD Agile provides training in Lean Six Sigma process enhancement and design methodology, providing staff with excellent techniques for improving work processes and customer satisfaction.
We survey participants after training sessions with a view to continually improve and meet the University’s needs. Feedback to date shows that training works best when associated with the ‘doing’ of projects and that the value of the training ‘sticks’ better if is being put to practical use.
Lean Six Sigma training is available to UCD staff interested in engaging in continuous improvement activity. There are a number of different levels of training available. Agile has partnered with an external training company who provide staff members with Yellow Belt, Green Belt and Lean Champion training. The Fundamentals of Lean for UCD is delivered by UCD Agile, this programme has been developed to deliver staff with White Belt level training specific to the UCD context.
Please contact us to discuss what training makes the most sense for you.
The Fundamentals of Lean for UCD
Audience: all staff with an interest in supporting or contributing to continuous improvement in UCD; those associated with projects or project areas are prioritised.
Duration: Half day
Description: This White Belt level training is an introduction to how Lean Six Sigma is used for continuous improvement in UCD. Participants are provided with an overview of the Lean approach to process improvement and the Six Sigma approach to problem solving. Participants are exposed to continuous improvement tools/techniques through hands on exercises using real UCD processes.
Team Member Training
Audience: Key participants on a project are prioritised
Duration: One day
Description: This training provides participants with a good understanding of the concepts and key tools of Lean Six Sigma and includes a hands on lean process simulation exercise. On completion trainees will be ready to actively participate on Lean Six Sigma projects.
“Using examples from an active UCD project worked well in my session” - Yellow Belt Trainee
Team Lead Training
Audience: The lead on an Agile
Duration: 6 Days (3 sessions of 2 days) plus mentoring
Description: Participants will learn to successfully launch a Lean Six Sigma Green Belt project by refining a project charter, leading a project team, garnering support for the project from process stakeholders and ensuring a common understanding of the process across all project participants and stakeholders.
"The ongoing support from the mentor gave me great confidence in my ability to deliver my project" - Green Belt Trainee
Project Selection and Sponsorship
Audience: Potential Project Sponsors and those with a management responsibility
Duration: Half day
Description: Provides attendees with the knowledge and know how to implement a Lean Six Sigma programme roll-out successfully and provides managers with the skills necessary to identify, prioritise and manage Lean Six Sigma projects to success.
"The session provided good tools and outlined the thought process how you should evaluate potential projects." - Lean Champion Trainee
Agile Training for those in SASR
Audience: Staff involved or supporting others in the SASR project
Duration: Half day
Timeline: Mid January 2018 - end Februry 2018
This course is the standard introductory level White Belt training in the Lean Six Sigma methodology. Participants will learn about process improvement tools/ techniques through hands on exercises using real UCD processes. If you have already completed the White Belt training it is not necessary to do this course again, please see above for course details under 'The Fundamentals of Lean for UCD'
Clarion Consulting use the Lean Six Sigma methodology when looking at services, processes etc. and will be doing this here in UCD as part of the Student and Academic Services Review. This will be a significant element of the 'to be' phase and, indeed, will be important in implementing any changes which may arise.
When is the Training?
We are planning to run eight to ten sessions from mid January to the end of February. This is a really busy period – assessment, boards, provisional results, start of term, results etc. etc. etc. – so we will aim to offer as many date options for these half day sessions as we can.
How can you book the training?
These are half-day sessions, run morning (09.30-13.00) or afternoon (13.30-17.00), and take place on campus in UCD Agile, Ardmore Annex.
As a start, we have 2 trainings available in on-line booking for the 17 January (a peak week for many of you, we realise) - link to Booking on Infohub
The courses are listed as ‘Agile – White Belt Training – SASR’
How do I find dates that work for me?
As we understand January is a time that people are heavily committed we also plan to run further 6 or 7 training sessions from end of January to end of February 2018.
If you have any feedback or questions or to express an interest in the training then please let me know at firstname.lastname@example.org
Agile Training Survey - Whats been happening since training?
We asked 216 colleagues from across the campus who had taken part in one of our three Lean Six Sigma training courses between March 2016 and April 2017, whats been happening since their training.
216 colleagues – 10 no longer work in UCD or on extended leave, 18 were out of the office and of the 188 that were available we got 49 responses, enough to give a reasonable impression of what is happening.
- 75% are using their training
- 77% are receiving encouragement
- Variety of use/encouragement patterns – some are using their training even though note encourages, some are not using it even though encouraged
- The most significant ‘encouragement’ is an established process improvement ethos
- The biggest obstacle to using the training is lack of opportunities locally, and within this workload/lack of time are the blockers.
- 60% are involved in collaborative working
- Of those who answered the ‘What more from Agile’ question, 44% are looking for direct Agile involvement in what they are doing locally, 30% are looking for more training from Agile.
We take these to be very positive indicators of how individuals have taken the opportunities training provided and made use of them in their work. There is a lot of useful detail which will shape how we develop our services and supports.
However, when you look at the broader picture painted by the categorised comments below, and inspired by some of the full comments we do not present here, there is a sense that there are few signs of systematic, top down, use being made of Agile training and, indeed, of those trained. Activity is drive by local team, sometimes individual, enthusiasm and that kind of enthusiasm, in the longer term, is not sustainable – it needs systematic encouragement and support, as well as an intelligent appreciation of the value what is being gained.
In short, we take the results to be a good indication that training is being used and the skills gained are valued by those who gain them but that, woven into the responses, is a real challenge to get a more systematic, supportive top down engagement.
We would like to thank al lthe participants who took part in the survey.
To see a more detailed analysis of the please click on the following document - Training Survey October 2017
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