Telephone Services

Fault Reporting

The improvement of the system and cabling structures has greatly reduced the amount of faults on the UCD telephone network. Unfortunately no system is fault free. If you have detected that your extension is not working properly, or you are experiencing any problem with your telephone facilities, here are a few tips that will make the correction much quicker:

Is it an extension or Voice Mail related problem?
Has it happened more than once?
Does it happen when you ring or when you receive calls?
Are any numbers (other than yours) involved?
Are you part of a queuing system, call pick up/hunt group, or voice menu system?
Have you unplugged the handset from the socket? If so, for how long?

The more accurate and specific the information you provide, the easier it will be to identify the fault and correct it.

Report a Fault

If you are experiencing some difficulties with the telephone service please complete and submit this form:

Personal Details
* First Name	* Last Name

* Personnel Number	* Email Address

* Campus	* Building

* Room Number	* College

* Name of School Administrator	* School

* Contact Number	Unit

Request Details
Additional Information:
Please use the box below to provide all relevant details that best describe your problem:

* Required fields

Please note that while we make a best effort to complete requests within 2 to 3 working days, this depends on the volume of requested installations, whether wiring exists at the required locations for the installation or not, and availability of staff. Therefore, some service requests can take up to 14 working days or more.