Introduction
Students – both undergraduate and postgraduate – are members of the university. As such, they are entitled to be treated with respect by the academic, administrative and service staff of the university,. Moreover, they are entitled to expect that the systems in place in the university are appropriate for their purposes and not unfair or unnecessarily onerous for them.
If you are currently registered as a UCD student or within three months after final exam or otherwise leaving UCD you eligible to use these procedures.
Student complaints may come under a number of headings. They may be concerned with;
• Teaching and academic facilities
• Academic services
• On campus Accommodation
• Student support services
• Administrative services
• Alleged actions or inaction by the University or a member of its staff
Just as students deserve respect, so also, staff of the university must be treated with respect. Therefore, complaints which are shown to be malicious or vexatious or where false information is knowingly submitted, will be dismissed and students making such complaints may be subject to disciplinary action.
The complaints system will operate in accordance with the principles of natural justice, equity and fairness.