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UCD Student Complaints Office

Oifig Ghearán na Mac Léinn

Process for dealing with Complaints

The University’s complaint handling process comprises two levels; review and resolution at the unit level and investigation at the university level. The aim of this process is to resolve issues quickly and as close as possible to where the issue arises. Therefore it is expected that most complaints will be dealt with to satisfactory resolution at the first stage. Where resolution cannot be reached (or in instances where a student feels that they cannot raise the complaint at the local level) a complaint can be made to the Student Complaints Office.

Include following documents:

  • Procedures
  • Flowchart
  • Staff Guidelines / Checklist
  • Student Complaint Form, Head of Unit Review
  • Student Complaint Form, University Review
  • Request for permission to submit a late complaint at the Unit level
  •