Alternative Dispute Resolution (ADR) Mediation Service
Mediation (Alternative Dispute Resolution)
Mediation is a voluntary, confidential process that allows two or more disputing parties to resolve their conflict in a mutually agreeable way with the help of a neutral third party, a mediator.
Examples of such disputes include:
- Interpersonal differences, conflicts, and difficulties in working together
- Breakdown in a working relationship
Mediation can be used at any stage in a dispute but is often most effective if used early on in the dispute. The mediator does not tell the parties what to do but rather acts as a facilitator to the process.
The following principles apply to the mediation process:
- Mediation is a confidential process.
- The mediator is impartial and does not take sides.
- It is solution focused - the object of the exercise is to reach a workable and mutually agreeable solution to the conflict or issue of difference.
- It is a voluntary process - all parties have the right to withdraw at any time.
- Mediation is not a form of adjudication, arbitration or conciliation.
- Attending mediation does not preclude any other form of dispute resolution.
Alternative Dispute Mediation Resolution (ADR) Mediation Service
A mediation service is provided through the Equality & Diversity Unit and is available as an informal mechanism in UCD's Dignity and Respect Policy and in other interpersonal disputes for staff members who wish to resolve their differences through this process.
The aim of the mediation service is to resolve disputes at the earliest possible opportunity and to encourage parties to resolve their differences without having to go through a formal process.
For further information on mediation or to discuss an issue of this nature please contact Fiona Keane, Equality & Diversity Manager at fiona.keane@ucd.ie or ext: 4940
UCD's Mediation Service Policy and Guide