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HR Helpdesk

Overview

The HR Helpdesk is the primary point of contact for all your employment related queries. 

We are here to help you with any queries on employee benefits, terms & conditions and HR policies & procedures. If we can’t help you directly we will refer your query to a HR specialist area. 

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Contact Us

By eMail HRhelpdesk@ucd.ie
By Phone Ext: 4900
In Person 2nd Floor Roebuck Offices, Belfield

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HR Helpdesk - Opening Hours

We are open Monday to Friday, 9.00am to 5.00pm including through lunch.

Occasionally, the HR Helpdesk will be closed to facilitate staff training and communications meetings. It is advisable to check our website for updates or contact us on 01 716 4900 (or extension 4900 from a campus line) to ensure it is open when you plan to visit Roebuck.

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Charter

Please see our HR Helpdesk charter (.pdf) which outlines our services and our commitment to service users.

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HR Helpdesk - Service Level Agreement

The UCD HR Helpdesk team has put in place a set of service level agreements (SLAs) that define the quality standards we use to engage with our customers. These include categorising your query, assigning it to a specialist team within UCD HR Services for action, resolving it within a defined period of time, and providing you with a 'right first time' response.

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