IT Planning
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IT Performance
UCD IT Services monitor IT performance and service availability to provide feedback on the value of investment in the University's plan for IT infrastructure and services. Statistics for 2010 show that two services did not meet the 99.5% availability target for each quarter. Staff Email and Admin Systems both had single large outages which breached the 99.5% target in Quarter 2 and Quarter 4 respectively. These two outages also accounted for almost 66% of the total annual downtime. All other services met the availability target.
- Service levels met for all quarters for all services except Admin Systems in the 2nd quarter and Staff Email in the 4th quarter
- More than twice the number of service breaches occurred in 2010 over previous year
- Total downtime increased by 40% in 2010 versus 2009 mainly due to two breaches
- 170 minutes network downtime in 2010
- Year on year improvement for eLearning service availability
Monthly Performance Reports 2012
Monthly Performance Reports 2011
Monthly Performance Reports 2010
Monthly Performance Reports 2009
Annual Performance Report 2010 (pdf)
Annual Performance Report 2009 (pdf)
Details of service trends 2011
Network Availability 2010
Network Availability is one of the most significant factors in overall service performance. Over the past five years the level of network downtime has been reduced by a factor of five from 1203 minutes in 2004 to 256 minutes in 2006 to 0 minutes in 2007, 2008 and 2009. However, Network downtime amounted to 170 minutes in 2010 due to four service breaches during the year.
The annual availability level for 2010 was 99.91%.
Monthly Performance Charts 2010
What is measured?
A set of 12 distinct IT Services are measured on a weekly basis. Any failure in a service is logged and the time interval to full recovery is recorded. The "% availability" of the service is then calculated based on a 12 hour daily window (9am to 9pm) over a 5 day working week. These targets are based on standard industry measures of IT Services ie "uptime" of any given service within its operational window.
Previous performance reports are available in our Key Documents section.