IT Planning
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IT Performance
UCD IT Services monitor IT performance and service availability to provide feedback on the value of investment in the University's plan for IT infrastructure and services.
Statistics for 2011 show that seven services did not meet the 99.5% availability target for each quarter. There were no service breaches during the first two quarters, two breaches occurred during the 3rd quarter: Banner and Staff Printing. Five breaches occured during the 4th quarter: InfoView, Network, UCD Connect, Student Printing and Remote Sites.
Our Disaster Recovery Plan was put into action in December 2011 as all services were impacted by a fire in our primary Data Centre (Daedalus). All essential student services were restored within 2.5 hours and all essential staff services within 4 hours of the event.
- Service levels met for two quarters, with two service breaches in Q3 and five in Q4
- Fire in Data Centre impacted all services in Q4
- More than twice the number of service breaches occurred in 2011 over previous year
- 353 minutes network downtime in 2011
Monthly Performance Reports 2012
- January (pdf)
- February (pdf)
- March (pdf)
- April (pdf)
- May (pdf)
- June (pdf)
- July (pdf)
- August (pdf)
- September (pdf)
- October (pdf)
Monthly Performance Reports 2011
Monthly Performance Reports 2010
Monthly Performance Reports 2009
Annual Performance Report 2011 (pdf)
Annual Performance Report 2010 (pdf)
Annual Performance Report 2009 (pdf)
Details of service trends 2011
Network Availability 2011
Network Availability is one of the most significant factors in overall service performance. In previous years the level of network downtime has been reduced by a factor of five from 1203 minutes in 2004 to 256 minutes in 2006 to 0 minutes in 2007, 2008 and 2009. However, Network downtime amounted to 170 minutes in 2010 due to four service breaches during the year and has increased to 353 minutes in 2011 due to seven service breaches. The graph below shows the monthly availability comparison for 2008 onwards
The annual availability level for 2011 was 99.81%..
Monthly Performance Charts 2011
What is measured?
A set of 12 distinct IT Services are measured on a weekly basis. Any failure in a service is logged and the time interval to full recovery is recorded. The "% availability" of the service is then calculated based on a 12 hour daily window (9am to 9pm) over a 5 day working week. These targets are based on standard industry measures of IT Services ie "uptime" of any given service within its operational window.
Previous performance reports are available in our Key Documents section.