IT Planning

UCD IT Strategy 2009-2013

UCD IT Strategy is developed in the context of both the Education and Research strategies of the University and will deliver the technology, systems and information management infrastructure to support the goals of these strategies.

Please click here for our Progress Update on the IT Strategy (2009-2013)

The primary driver of the IT Strategy is our user community of staff and students, together with the rapidly growing number of collaborators and associates across the HE sector and in the wider economy. The context for the IT Strategy is to ensure our IT infrastructure and services meet and exceed the standards required to deliver the Education and Research objectives of the University.

IT Strategy 2009-2013 (pdf)	IT Strategy 2009-2013 Executive Summary (pdf)	IT Plan 2012 (pdf)	IT Plan 2011 (pdf)

Strategic Priorities

To meet the demands for increased capacity and to deliver the technology appropriate to the University mission and strategy, the following key IT priorities have been identified:

1. Sustaining the IT infrastructure and IT performance

2. Enhancing the user experience and access to information

3. Building a collaborative Data Centre

4. Implementing classroom technology and learning spaces

5. Growing eContent and data management capability

IT Annual Plans

The implementation of the IT Strategy is achieved through our annual work programme on a rolling basis. Our IT Plan 2012 reflects the priorities for 2012.

IT Plan 2012 (pdf)	IT Plan 2011 (pdf)	IT Plan 2010 (pdf)	IT Plan 2009 (pdf)

Customer Charter

A programme of monitoring and service evaluation was implemented using our IT Services' Customer Charter as the baseline for service improvement. It is a particular objective of the Strategy and Architecture to increase the availability and reliability levels of IT services and infrastructure throughout the University. For more information on our current strategy and plans download our Key Documents.