How to repair or remove Malware from a computer using Microsoft Windows

Last Updated: 15/10/08

Malware is any type of malicious software that can disrupt the working of your computer. This includes viruses, worms, trojans, etc.

Only use the tools recommended on this page when repairing a virus. Contact IT Services for further assistance.

WARNING: Never download free "spyware removal" or "malware removal" tools from the internet. Many of these free programs contain spyware, malware or viruses.

To remove malware from an infected computer follow the steps below.

Step 1

Download an emergency copy of SAV32CLI.

On an uninfected Windows computer, run this file to extract the contents into a SAV32CLI folder on a medium that can be write-protected. Copy the SAV32CLI folder produced onto a medium that can be write-protected. Add any relevant IDEs to this folder and write-protect the disk (on a CD/R or CD/RW close the session).

Step 2

Restart the computer in Safe Mode.

Go to Start|Shut Down.

Select 'Restart' from the dropdown list and click 'OK'. Windows will restart.

Step 3

Press F8 when you see the following text at the bottom of the screen.

"For troubleshooting and advanced startup options for Windows 2000, press F8".

Step 4

In the Windows 2000 Advanced Options Menu, select the third option 'Safe Mode with Command Prompt'.

Step 5

At the infected computer, place the CD in the CD drive (D: in this example). At the command prompt type D: to access the CD drive.

Step 6

Type: CD SAV32CLI

Step 7

Then type: SAV32CLI -REMOVE -P=C:\LOGFILE.TXT to remove the Trojan.

How to repair or remove Malware from a computer using Microsoft Windows

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