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Hardware maintenance for staff equipment
Last Updated: 08/02/12
Below we have listed details of companies that can provide hardware support for staff equipment
Investigation and advice on system upgrades and changes will be given where required. This advice will be provided by an engineer of adequate technical expertise and will be provided with the best interest of the end-user in mind.
| Company | Contact Details | Response Time | Cost of Call | Hourly Rate |
| PFH Technology Group |
Phone: 01-2130100 Monday-Friday 9am-5pm |
4 hours | €150 ex VAT + parts at cost price |
There will be no additional hours charged beyond the case fee of €150 |
| DSS |
Phone: 01-6619531 Monday-Friday 8am-6pm |
4 hours |
€150 ex VAT + parts at cost price (includes callout and 2 hours on site support) |
Hourly rate €90 ex VAT |
| ICT Services |
Phone: 01-6209800 Monday-Friday 9am-5pm |
Option 1 Next Business Day |
€65 ex VAT + parts at cost price (includes callout and 1 hour on site support) |
Hourly rate €45 ex VAT |
|
Option 2 4 hours |
€100 ex VAT + parts at cost price (includes callout and 1 hour on site support) |
Hourly rate €45 ex VAT |
You will be asked to provide the following details when contacting a supplier
- Customer name and location
- Payment method/PO number
- Contact name and telephone number of contact on site
- Style and serial number of faulty unit
- Full Fault description
- Other relevant information