Issues with HEAnet FileSender notification emails - update

Wed, 21 October 15


Update 21st October

IT Services are in contact with HEAnet about the issues with UCD email addresses being used by the FileSender service.  HEAnet are continuing to work on this issue and hope to have a resolution for UCD shortly.

What is happening:

Files sent from UCD email addresses using the HEAnet FileSender service to any Google mail accounts are being marked as Spam in both the senders and receivers inbox. The service is working but notifications are being blocked by Google spam filers.

When is this happening:

This is ongoing while HEAnet repair the issue.

Who will this affect:

All users of the HEAnet FileSender service.