Virtual Private Network (VPN)

The University VPN provides UCD staff with a secure way to connect their devices to the University network, from home, while on a business trip or when using public Wi-Fi.

Please read Remote Access Procedure before remotely accessing University applications or IT services.

Supported Operating Systems

The Cisco AnyConnect client is available for the following operating systems:

  • Windows 7, 8.1 and 10.
  • Mac 10.9, 10.10, 10.11 and 10.12
  • ios 6.0 or later. Compatible with iPhone, iPad and iPod touch.
  • Android 4.X to 7.X.

Note: The VPN client has been tested on Linux, but IT Services does not support Linux clients in general so we cannot assist with installation or support issues.

Security Requirements

  • Make sure your UCD Connect password is strong and secure.
  • Apply the latest operating system and application updates immediately. Check that your Anti-Virus is up to date and running.
  • Always verify links in emails.
  • Remember, only sites with HTTPS are secure.

Support

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Windows and Macintosh

The Cisco AnyConnect VPN software and setup instructions are available from UCD Connect via Software Download. To access login using your UCD Connect username and password from www.ucd.ie/connect.

IOS devices

For iOS installation instructions of Cisco AnyConnect VPN Client click here.

Android devices

For Android installation instructions of Cisco AnyConnect VPN Client click here.

When should I use the University VPN? The majority of University systems are designed to be
available outside of the University network. The VPN is only required to access University systems
that are not available outside of the campus network or when accessing confidential University
information on an untrusted network such as a public Wi-Fi hotspot, hotel Wi-Fi, conference centre
Wi-Fi, etc.


Who can use the University VPN? The VPN is available to all UCD staff. Just download the VPN
client from UCD Software Downloads and follow the setup instructions.

 

What about Students? The VPN is available to Research students on request. To request VPN
access, please ask your Head of School or Department to log a call with the IT Helpdesk providing
your UCD Connect username, email address, the reason why remote access is required and a
number that we can contact you on during working hours.


How do I login? When starting the VPN, choose the General profile and login using your UCD
Connect credentials. Researchers should use the Research profile.

 

Can I save my password to the VPN client? For security reasons, the software does not allow you to
save your credentials into the client or app.


The VPN is not working, what do I do? Please try the following before contacting the IT Helpdesk:

  • Check that your UCD Connect credentials are correct. Have you changed your password
  • recently?
  • After initial login or if you have forgotten to disconnect the VPN it may stall or hang. We suggest that you restart your device and try again.

If these don’t work, please contact the IT Helpdesk.


Help, I need support? Please contact the IT Helpdesk on ext. 2700, by email at ithelpdesk@ucd.ie or
call into either of the two IT Support centres in UCD Health Sciences or Daedalus buildings.