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UCD Library : An Leabharlann, An Coláiste Ollscoile, Baile Átha Cliath

You Said...We Did!

We always welcome constructive feedback from our users through our contact channels and occasional surveys, both formal and informal. We review all feedback we receive, and here we highlight some improvements that are very directly related to user feedback received.  As always we thank you for your input!

You said: "The system for submitting queries and receiving answers regarding items in the collection is frustrating"

All query dockets submitted at the information desks are now answered by e-mail. We feel this is a more effective communication with users, as you will only be asked to return to the desk if there is something held there for you to collect.  It also standardizes practice across all library locations.


You said: "Discovering an item in the Library catalogue only to find that it is missing from the shelves is frustrating and wastes time"

Our Client Services and Collections Units have agreed and implemented a workflow, which signals more quickly that items are missing. This triggers the acquisition of replacement copies, or the suppression of catalogue records, as appropriate.  The fact that catalogue records will no longer display missing copies, will also reduce frustration for library users and library staff alike, and make for a more efficient query service.  


You said: "Please enhance the Library welcome for International Students"

Following that up and working with colleagues in the International Office we acted on that feedback with the January 2016 intake. As well as our established presence at the International Fair last week, the Library gave a number of short talks to Erasmus and to the non EU student Orientation. Details of Library services were also included in the Study Abroad Orientation programme. A series of voluntary 15 minute Library tours were also offered by the Global Guides.


You said: "Please enable single study rooms to be booked by taught postgraduates again"

Following a review of the occupancy of single study rooms since online booking was introduced, which limited them to research postgraduates only, we have re-introduced the possibility for taught postgraduates to book these rooms - 18 of the rooms can now be booked by either taught or research postgraduates. More details about the single study rooms.


You said: "Please provide more spaces for group and casual study, with less rigid rules on talking"

We now have three sizeable spaces on Level 1 of James Joyce Library where, when they are not being used for classes, maths or writing support, students can work singly or in groups and reasonable levels of discussion are allowed in these spaces. More details about these spaces.


You said: "More library services and transactions should be accessible online."

Following the success of online booking of group study rooms, in early 2015 we have introduced online bookings for both individual study rooms and the Postgraduate Research Centre at James Joyce Library.


You said: "A simple addition that would help a lot for group work would be to add white boards to the group study rooms. Often I have wished for a large board to write on while planning out a group project."

We added whiteboards to the group study rooms in James Joyce Library and these are receiving plenty of use, so thanks for that input to our last general survey.


You said: "More seats and larger tables in the James Joyce Library Hub" to facilitate the way you work

We listened and now there are sixteen additional study spaces, with new larger tables, and we've also adjusted the size of some of the existing tables.


You said: "There are too many places we have to go online to search and find information"

We have now introduced OneSearch, which pulls in information from many of our collections and offers quick access to a selection of articles and full texts on your topic online.


You said: "(We need) more access to plugs at more study desks" for those with laptops.

In keeping with the many requests we have received from our users for increased access to power sockets on the study desks in our Libraries, we are pleased to let you know that access to power is being added to yet again, with 182 further desks in the James Joyce Library having power fitted for start of the new academic year in September 2014.

These desks are located on level 1 ( in short loan area) , on Level 2 beside the Confucius collection,  and on level 3 near the Research Services offices


You said: "Please open earlier - and later"

In the run-up to exam periods we now open from 7am in the morning. Check the opening hours pages for full details.


You said: "There is a need for more flexible learning/study spaces in the Library"

From the beginning of September, the Library Link space on Level 1 of James Joyce Library will be used by the Maths Support Centre, to provide Writing Support, to provide library and other workshops and presentations. And when it is not in use for these purposes, it will be available for you to use.


You said: "There is not enough seating, especially at busier times"

We are putting 8 further seats into the James Joyce Library Short Loan Collection area, a popular place to read the key texts in this collection. Some increase in seating in the Veterinary Medicine Library is also being introduced: q15 extra seats which is a 15% increase over last year


You said: "(We need) more access to plugs at more study desks" for those with laptops.

At the beginning of 2013 we added almost 100 additional power sockets to study desks on Levels 3 and 4 of the James Joyce Library. This action was enthusiastically received by a wide range of our users. Summer 2013 sees us adding another 182 individual sockets onto desks in various locations on Level 2 of the James Joyce Library to further address this area of need: desks by the lake; beside the Beckett exhibition; near the Law collections.


You said: "Resources are urgently needed to allow the acquisition of new books"

We now have funding set aside for our recently unveiled "Patron-Driven Acquisition" - a new model for purchasing items for the Library's collection. Now you choose what we buy. This is a great way for you to help us build up the collections in our library.

Funding was also made available for our academic staff to order reading list items for their modules, as well as research-oriented books for the next academic year.


You said: "There is a need for more flexible learning/study spaces in the Library" and "noise needs to be reduced throughout the Library."

This has been an issue in our libraries, and we are continually researching ways to improve our space and allow for different ways of studying. Late last year we introduced the Library Hub, a social learning space located on Level 1 of the James Joyce Library. The combination of soft, comfortable seating for individuals and groups, along with access to wi-fi and wired spaces for PCs means that quiet study in other areas of the library is easier to maintain.

We have also improved our signage and have clearly marked study areas where only quiet study and no electronic devices are allowed.


You said: "More library services and transactions should be accessible online."

Part of our recent drive to improve services has been to address this issue.  We have now introduced online bookings for all of our group study rooms, and also an online library fines payment system has been put into place, via the My Library tab in UCD Connect. We hope these improvements make it easier for you to use the library and save you valuable time.


Check back for more improvements in the near future. Thanks for caring about your Library!