I can’t find the item I am looking for, what should I do?

• Check on the catalogue to see if the item is out on loan to someone else. See our finding books page for help.
• Check the re-shelving areas. These are located in all our libraries and are where books are taken before they are finally re-shelved.
• Recheck the shelves again after a few hours or the next day. Another reader may have been using the item within the Library.
• Fill out a Query Form and hand it in at a service or loans desk. You can get these at any Library desk.
• Alternatively, check the catalogue to see if there are copies of this item in another collection (eg. Short Loan Collection, 4-Hour Collection, etc.) or if it is held in one of our other libraries.

I filled out a Query Form. What happens next?

We will look for the item for you. If we find the item, we will hold it for you at the Loans Desk. Ask at the Loans Desk the next day after lunch. We will keep the item for five days and then return it to the shelf if you don’t claim it.