researcher

Maeve Houlihan

Associate Professor

School Of Business
Quinn School of Business
Belfield
Dublin 4

Tel: 35317164725
Email: maeve.a.houlihan@ucd.ie

Biography

As Associate Dean and Director of UCD Lochlann Quinn School of Business I am proud to lead a vibrant community of 2000+ undergraduate students and staff at our beautiful UCD Belfield campus in Dublin, Ireland.  

As Associate Professor in Management (Organisational Behaviour and Work) I teach across the UCD Business portfolio from first year undergraduate to Executive Education, focusing on OB, Management and Development. I lean towards experiential methods and am especially interested in the dynamics of group assignments and how to build capacity and insight around collaborative working.

My curiosity about the human side of organising reflects formation in HR&IR (University of Limerick) Management and Organisation Studies (UCD Smurfit, 1992), ethnographic study of the experience of working and managing in call centres (Lancaster University PhD 2003), and more recently ongoing clinical training as a group analyst with UCD School of Psychotherapy. I am a member of the Irish Group Analytic Society, bound by their code of ethics.

I have published in journals including Work, Employment and Society; Human Resource Management Journal; Work and Occupations and Journal of Business Ethics; numerous book chapters and two edited collections - Work Matters: Critical Reflections on Contemporary Work (Palgrave Macmillan, 2009) and Searching for the Human in Human Resource Management (Palgrave Macmillan, 2007) with Prof Sharon Bolton. 

As a member of the Centre for Business and Society, I am PI for a competitively funded Caroline postdoctoral project with Siobhan Airey, examining financing of the Sustainable Development Goals. I work with Dr Penelope Muzanenhamo and Dr David Nyaluke on the Proudly Made in Africa Project, and with Catherine McElhinney whose doctoral study of daughters of family business is soon to complete.  All and all, I am proud and fortunate to work across a diverse and exciting portfolio, with some very inspiring people, and to love what I do.

I recently competed a four-year period as Director and then Vice Principal for Teaching and Learning at the College of Business. In this role i led a multi-faceted team focused on the ongoing development of what and how we teach, and enchanting student experience through innovations and collaborations such as:
 
  • The UCD Proudly Made in Africa Fellowship Teaching Fellowship
  • The College of Business Academic Writing Centre - Dr Megan McGurk
  • Business eLearning team of educational technologists - Audrey Dempsey, Elanor McDonald, Bard Ovenden and Niall Flaherty
  • The Parity/College of Business Artist in Residence Alice Rekab
  • Entrepreneur in Residence Majella Murphy
  • Assurance of learning and Curriculum development Dr Linda Dowling Hetherington
  • Future of Learning Project - a major 2020 change initiative centred on re-imagining the future of business education with Prof Ciaran O'hOgartaigh, Anita Blake and colleagues across the college
  • Hosting the 2017 International RoundTables for Managers with Professors Jonathan Gosling and Henry Mintzberg
  • Responsibility for advice and oversight on programme development, student experience and academic integrity matters, and for staff development and teaching awards with VPTL and T&L colleagues across the college.



 

Professional

 

Associations

Association: American Academy of Management , Function/Role: Member
Association: Work and Society Research Network, Function/Role: affiliate
     

Conference Contributions

Siobhan McGee and Maeve Houlihan (2014) Doing Business with Africa: Exploring a Business School T&L Intervention. [Oral Presentation], Irish Academy of Management, University of Limerick , 04-SEP-14 - 05-SEP-14.
NicGhabhann, N. and Houlihan, M. (2014) Innovation and the Humanities: The Creative Working Lives Project. [Invited Oral Presentation], Beyond the Campus: Connecting Knowledge and Creative Practice Communities Across Higher Education and the Creative Economy, Kings College London , 23-JUN-14 - 24-JUN-14.
Bolton, Sharon and Houlihan, Maeve (2014) The Missing Manager: Management Through A Labour Process Lens. [Conference Organising Committee Member], International Labour Process Conference, Kings College London , 07-APR-14 - 09-APR-14.
Belinda Moller and Maeve Houlihan (2015) On Tasks That Don't Get Done And What It Might Mean. [International Refereed Conference], OPUS 2015 Organisation for the Psychoanalytic Understanding of Organisations, London , 20-NOV-15 - 21-NOV-15.
Maeve Houlihan (2015) Creative Work Spaces. [Invited Lecture], DWOP Irish Psychological Society Division of Work and Organisation, PSI Dublin , 13-OCT-15 - 13-OCT-15.
McElhinney, Catherine and Houlihan, Maeve (2015) Making the Transition: Rethinking what we know and don't know about next generation family business members. [International Refereed Conference], EIASM Family Firm Research, EM-Lyon , 22-MAY-15 - 23-MAY-15.
Maeve Houlihan and Sharon Bolton (2012) A Different Kind of Toughness: Interim Management, Careers and the Socially Embedded Self. [International Refereed Conference], IFSAM 2012 International Federation of Scholarly Associations of Management, University of Limerick , 26-JUN-12 - 29-JUN-12.
Maeve Houlihan (2010) The posh end of temporary work? Interim management as contingent work. [Oral Presentation], International Labour Process Conference, Rutgers University, New Jersey , 15-MAR-10 - 18-MAR-10.
Maeve Houlihan (2010) Interim management and the Managerial Labour Process. [Invited Oral Presentation], Finance in Crisis, University of Manchester Business School , 11-APR-10 - 14-APR-10.
Sharon C. Bolton and Maeve Houlihan (2010) Bermuda Revisited? Power and Powerlessness in the Worker-Manager-Customer Triangle. [International Refereed Conference], International Labour Process Conference, Rutgers University, New Jersey , 15-MAR-10 - 18-MAR-10.
Maeve Houlihan; (2008) Work Matters ' 26th International Labour Process Conference. [Conference Organising Committee Chairperson], Work Matters ' 26th International Labour Process Conference, Quinn School of Business, University College Dublin , 17-MAR-08 - 20-MAR-08.
Houlihan, Maeve; (2007) Featured Books Interactive Session: Searching for the Human in Human Resource Management (with Sharon C. Bolton). [Other], Sloan Industry Studies Conference, Boston , 25-APR-07 - 27-APR-07.
Bolton, S.C. and Houlihan, M.; (2007) Are We Having Fun Yet?'. [Oral Presentation], International Labour Process Conference, Amsterdam , 02-APR-07 - 04-APR-07.
Bolton. S.C. and Houlihan, M; (2007) Beyond the Control Resistance Debate: Experiences of Work and Cultural Control in the New Economy STREAM at CMS5,. [Non Refereed Paper/Abstract Presented at Conference], Critical Management Studies, University of Manchester , 11-JUL-07 - 13-JUL-07.
Bolton, S.C. & Houlihan, M.; (2006) From Thick to Thin Employment Relations. [International Refereed Conference], Academy of Management, Atlanta, USA , 12-AUG-06 - 16-AUG-06.
Bolton, S.C. and Houlihan. M; (2006) From Thick to Thin Employment Relations'. [Oral Presentation], Searching for the Human in Human Resource Management Symposium, Academy of Management, atlanta , 14-JUL-06.
Bolton, S.C. and Houlihan. M; (2006) The Human Vanishes: Contingent Work and Thinning Employment Relations'. [Oral Presentation], Irish Academy of Management,, UCC , 01-SEP-06.
Bolton, S.C. & Houlihan, M.; (2006) Symposium Conveynors: Searching for the Human in Human Resource Management. [International Refereed Conference], Academy of Management, Atlanta, USA , 12-AUG-06 - 16-AUG-06.
Houlihan, Maeve; (2005) Systemic Tendencies Shaping Job Quality in Call Centers'. [Oral Presentation], forthcoming at Good Jobs or Bad Jobs in the Global Information Economy Symposium, Academy of Management, Hawaii , 06-AUG-05 - 10-AUG-05.
Houlihan, M.; (2005) Your Space or Mine? Rhetoric and realities of workers experiences of management control. [International Refereed Conference], Labour Process Conference, Glasgow , 21-MAR-05 - 23-MAR-05.
Fitzgerald, S., Nemiro, J., Marshall, D. & Houlihan, M.; (2004) Lights, Cameras, Research! Symposium in Using Visual Methodologies. [International Refereed Conference], Academy of Management, New Orleans, August , 06-AUG-04 - 11-AUG-04.
McGrath, P., Grampp, C. & Houlihan, M.; (2004) When the Social gets in the Way: The Dismantling of Communities of Practice in a Dublin Taxi Firm. [International Refereed Conference], Academy of Management, New Orleans , 06-AUG-04 - 11-AUG-04.
Bolton, S. & Houlihan, M.; (2004) The (Mis) Representation of Customer Service. [International Refereed Conference], Work, Employment and Society Conference, Manchester , 01-SEP-04 - 03-SEP-04.
Bolton S. & Houlihan M; (2004) Risky Business: Rethinking Interactive Service Work. [International Refereed Conference], Academy of Management, New Orleans , 06-AUG-04 - 11-AUG-04.
McGrath, P., Grampp. C. & Houlihan, M.; (2004) When the Social gets in the Way: The Dismantling of Communities of Practice in a Dublin Taxi Firm. [International Refereed Conference], American Academy of Management, New Orleans , 01-JAN-04.
Fitzgerald S. P., Marshall, D., Nemiro, J. E. Houlihan, M.; (2004) Lights, camera, research!? Using visual methodologies in organizational research. [International Refereed Conference], Academy of Management, New Orleans, USA , 01-AUG-04.
Houlihan, M.; (2003) Call Centre Managers Talk About Their Work: The Construction And Practice Of Contemporary Front Line Management. [International Refereed Conference], The End of Management? Pasts, Presents and Futures, 18th Employment Research Unit Conference, Cardiff University Business School , 10-SEP-03 - 11-SEP-03.
McGrath, P., Grampp, C. & Houlihan, M.; (2003) The Technological Strangulation of Non-Canonical Communities of Practice: the Impact of GPS in a Dublin taxi firm. [International Refereed Conference], 5th International Conference on Organisational Learning And Knowledge, Lancaster University, UK , 01-MAY-03.
Grampp, C., McGrath, P. & Houlihan, M.; (2002) The Technological Strangulation of Non-Canonical Communities of Practice: The Impact of GPS in a Dublin Taxi Firm. [International Refereed Conference], 5th International Conference of Organisational Learning and Knowledge, Lancaster University , 30-MAY-02 - 02-JUN-02.
McGrath, P with C. Grampp and M. Houlihan; (2002) Who's Driving Now? GPS Technology And The Restructuring Of Taxi Work. [Non Refereed Paper/Abstract Presented at Conference], 20th Annual International Labour Process Conference, University of Strathclyde, Glasgow, Scotland , 01-APR-02.
McGrath, P., Grampp, C & Houlihan, M.; (2002) Navigating knowledge A case study on the impact of GPS in a Dublin taxi firm. [International Refereed Conference], 3rd European Conference On Organisational Knowledge, Learning And Capabilities, Athens, Greece , 01-APR-02.
McGrath, P., Grampp, C. & Houlihan, M.; (2002) Navigating Knowledge A Case Study Of The Introduction Of GPS To A Dublin Taxi Firm. [International Refereed Conference], 3rd European Conference On Organisational Knowledge, Learning And Capabilities, Athens, Greece , 05-APR-02 - 06-APR-02.
Houlihan, M.; (2001) Burning Ambivalence: Call Centre Agents And Technology Based Monitoring. [International Refereed Conference], Irish Academy of Management, University of Ulster, Magee College , 06-SEP-01 - 07-SEP-01.
Houlihan, M.; (2001) Control AND Commitment in the Call Centre? More Evidence from the Field. [International Refereed Conference], Call Centres and Beyond: The HRM Implications, Kings College London , 06-NOV-01.
Houlihan, M; (2001) Please Bear With Me! Call Centre Agents Talk About Their Work¡¦. [International Refereed Conference], Academy of Management, Washington DC, , 03-AUG-01 - 08-AUG-01.
Houlihan, M.; (2000) Just About Managing? Stories from the Call Centre Floor. [National Refereed Conference Paper], Irish Academy of Management, Dublin Institute of Technology , 01-MAR-00.
Houlihan, M.; (2000) Where is Management? Power and Knowledge in Call Centres: The view from the Middle', Working together?. [International Refereed Conference], Knowledge Management and the Information Society Conference, Keele University , 16-JAN-00 - 17-JAN-07.
Houlihan, M.; (1999) Eyes Wide Shut? Textualisation, Control and Querying the Depth of Call Centre Learning. [National Refereed Conference Paper], Irish Academy of Management, University of Limerick , 08-SEP-99 - 10-SEP-99.
Houlihan, M.; (1999) Shaping Realities: The Role of Team Leaders in Structuring the Interpretative Repertoires of Call Centre Agents. [International Refereed Conference], British Academy of Management, Manchester Met University , 01-SEP-99 - 03-SEP-99.

Committees

Committee : Joint Committee for Research and Doctoral Studies
 

Education

Year 1986 Institution: University of Limerick
Qualification: BBS Subject:
Year 1992 Institution: University College Dublin
Qualification: MBS Subject:
Year 2003 Institution: Lancaster University. UK
Qualification: DPhil Subject:
   

Outreach Activities

Invited Seminar: Creative Work Spaces, Division of Work and Organisational Psychologists, Psychological Society of Ireland, October 13, 2015
Invited host and convenor: Surviving and Thriving as a LPT PhD, half day pre-conference workshop event, 2015 International Labour Process Conference, Athens, Greece, April.
Research Collaborative in Quality and Patient Safety RCQPS Clinical and National Leads Workshop, Royal College of Physicians of Ireland - Human Factors Panel Contributor - Ethnography Tues 19 Nov, 2013
Organisational Development Ireland Network Event Speaker: Workplace Resilience and Renewal,  May 30, 2013 with Fergus O'Brien, GlaxoSmithKline Ireland
Executive Edge 2012, UCD Michael Smurfit Graduate Business School: Cultural Capital: The Arts and The Art of Management, March 9, 2012
Doing Business Differently? Mick Wallace in conversation with Sarah Burke - jointly organised by Maeve Houlihan of UCD School of Business and Marie Moran, School of Social Justice - April 24 2008, Q015 Quinn School of Business 8pm
   

Publications

Books

Sharon Bolton and Maeve Houlihan; (2009) Work Matters: Critical Reflections on Contemporary Work. London: Palgrave Macmillan. [Details]
Sharon Bolton and Maeve Houlihan; (2007) Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts. London: Palgrave Macmillan. Available Online [Details]

Book Chapters

McCall, Kerry and Maeve Houlihan (2016) ''The artist as cultural entrepreneur'' In: Elena Raviola and Peter Sackariasson (Eds) (eds). Arts and Business: Building a Common Ground for Understanding Society. New York: Routledge. [Details]
Duarte, Karla and Houlihan, Maeve; (2010) ''A rose by any other name? The case of HIV/AIDS interventions among South African SMEs'' In: Celine Louche, Samuel O.Idowu and Walter Leal Filho (eds). Innovative CSR: From Risk Management to Value Creation. Sheffield, UK: Greenleaf Publishing Ltd. , pp.264-283 [Details]
Bolton, S. and Houlihan, M.; (2009) ''Work, Workplaces and Workers: The Contemporary Experience'' In: Bolton, S. and Houlihan, M (eds). Work Matters: Critical Reflections on Contemporary Work. London: Palgrave Macmillan. [Details]
Grampp, C, Houlihan, M and McGrath, P; (2009) ''Who's Driving Now? GPS and the Restructuring of Taxi Work'' In: Bolton, S. and Houlihan, M (eds). Work Matters: Critical Reflections on Contemporary Work. London: Palgrave Macmillan. [Details]
'Von Mende, A. and Houlihan, M; (2007) 'Dignified Diversity? Experiences of Foreign Workers in the Multicultural Workplace'' In: Bolton, S.C (eds). Dimensions of Dignity at Work. London: Butterworth Heineman. [Details]
Sharon Bolton and Maeve Houlihan (; (2007) ''Risky Business: Rethinking the Human in Interactive Service Work'' In: Sharon Bolton and Maeve Houlihan ( (eds). Searching for the Human in Human Resource Management: Theory, Practice and Workplace. London: Palgrave Macmillan. [Details]
Sharon Bolton and Maeve Houlihan ; (2007) ''Beginning the Search for the H'' In: Sharon Bolton and Maeve Houlihan (eds). Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts. London: Palgrave Macmillan. [Details]
Houlihan, M.; (2006) ''Agency and Constraint: Call Centre Managers Talk About Their Work'' In: Burgess, J. & Connell, J (eds). Developments in the Call Centre Industry: Analysis, Changes and Challenges. London: Routledge. , pp.152-169 [Details]
Houlihan, M.; (2003) 'Tensions and Variations in Call Centre Management Strategies' In: Deery, S. & Kinnie, N. (eds) London: Palgrave (eds). Call Centres and Human Resource Management. [Details]
McGrath, P, & Houlihan, M.; (1998) 'Conceptualising Telework: Modern or Postmodern?' In: Jackson, P. & van der Wielen, J. (eds) London Routledge (eds). Teleworking: International Perspectives From Telecommuting to the Virtual Organisation. , pp.56-73 [Details]
Houlihan, M. & McGrath, P.; (1998) 'Scenes from the Call Centre Floor: Working the Mediated Organisation' In: TUCS Publications, Turkey, Finland (eds). Teleworking Environments: Proceedings of Third International Workshop on Telework. , pp.32-53 [Details]
 

Peer Reviewed Journals

Sharon C. Bolton Maeve Houlihan Knut Laaser (2012) 'Contingent Work and Its Contradictions: Towards a Moral Economy Framework'. Journal of Business Ethics, 111 (1):121-132. Available Online [DOI] [Details]
Sharon C. Bolton and Maeve Houlihan; (2010) ''Bermuda Revisited? Management Power and Powerlessness in the Worker-Management-Customer Triangle''. Work and Occupations, 37 :378-403. [Details]
Bolton, S. and Houlihan, M.; (2009) ''Are We Having Fun Yet?  A Consideration of Workplace Fun and Engagement''. Employee Relations, 31 (6):556-568. Available Online [Details]
Bolton, S. and Houlihan, M.; (2009) 'Beyond the control-resistance debate: A fresh look at experiences of work in the new economy'. Qualitative Research in Accounting and Management, 6 (1):5-13. [Details]
Bolton, S.C. & Houlihan, M.; (2005) 'The (Mis)Representation of Customer Service'. Work, Employment and Society, 19 (4):685-703. [Details]
Houlihan, M; (2002) 'Tensions and Variations in Call Centre Management Strategies'. Human Resource Management, 12 (4):67-85. [Details]
Houlihan, M.; (2001) 'Managing To Manage? Stories From The Call Centre Floor'. Journal of European Industrial Training, 25 (2/3/4):208-221. [Details]
Houlihan, M.; (2000) 'Eyes Wide Shut? Querying The Depth Of Call Centre Learning'. Journal of European Industrial Training, 24 (2/3/4):228-341. [Details]

Other Journals

Houlihan, M ; (2007) 'When Bad monitoring happens to good people'' European Business Forum 29 . [Details]
Houlihan, M.; (2005) 'Book Review: A Manager's Guide to Leadership by Mike Pedler, John Burgoyne and Tom Boydell' Management Learning 36 :268-270. [Details]
 

Published Reports

Houlihan, M; (2009) Interim Management: The Irish Perspective. in association with Watershed Interim Management, Dublin, Ireland. [Details]
                       

Newspaper Articles

Houlihan, M.; (2005) Maintain Existing Company Values. Newspaper Articles [Details]
Houlihan, M. ; (2004) Ask Staff what they need. Newspaper Articles [Details]
   

Reports

Houlihan, M.; (1996) The Impact of Telecommuting. Reports [Details]
 

Invited Seminars

Houlihan, M.; (2005) Methodological Journeys: An Iterative Approach to Qualitative Research. Invited Seminars [Details]
Bolton, S. & Houlihan, M.; (2004) Risky Business: Rethinking (and restoring dignity to) interactive service work. Invited Seminars [Details]
Houlihan, M.; (2003) Being There: Doing Ethnographic Research. Invited Seminars [Details]
Houlihan, M.; (2000) Making Sense of Call Centres. Invited Seminars [Details]
Houlihan, M.; (2000) Storytelling and Narrative in Management Research. Invited Seminars [Details]
Houlihan, M.; (2000) The Management of Call Centres: Myths, Madness and Moving on. Invited Seminars [Details]
Houlihan, M.; (1999) Life as a Call Centre Agent. Invited Seminars [Details]
Houlihan, M.; (1998) Telling Tales? A look at Storytelling in Organisational Research. Invited Seminars [Details]
Houlihan, M.; (1996) Towards a Viable Understanding of Telework. Invited Seminars [Details]

Workshops

Houlihan, M. & McGrath, P; (1998) Scenes from the Call Centre Floor: Working the Mediated Organisation. Workshops [Details]
McGrath P. & Houlihan, M.; (1996) Telework: Modern or Post-modern?. Workshops [Details]
         

Book Reviews

Houlihan, M (2005) A manager's guide to leadership. Book Reviews [Details]
Maeve Houlihan (2013) Maeve Houlihan Book Review of 'Phone clones: authenticity work in the transnational service economy' by Kiran Mirchandani (2012), Ithaca, NY: Cornell University Press. 174 pp. $23.95/£14.95. New Technology, Work and Employment 28. Book Reviews [Details]
                                                                                   

Research

Research Interests

My research focuses on work, working lives and management practices in a societal context.  I tend to specialise in qualitative, interpretive methodologies and have a background and interest in ethnography dating back to my PhD.  

Together with Sharon Bolton, I have written and researched for more than a decade on contemporary front line work, exploring thick and thin employment relationships and give and take between organisations and the people who work in them.  Our edited books Searching for the Human in Human Resource Management (Palgrave, 2007) and Work Matters: Critical Reflections on Contemporary Work (Palgrave Macmillan, 2009) plus a series of journal publications capture much of this thinking focusing primarily on front line customer service work (from call centres, to retail, to taxi work) and managerial labour processes.  Our work is strongly influenced by the Labour Process Tradition, but takes a social and moral economy turn. 

As part of my role in Teaching and Learning, I am currently championing a Future of Learning project for the Business School and am enjoying working with colleagues to help imagine the needs of future workplaces and learning spaces.  I hold a special interest in groups and group skills literacy, and am also developing some papers on the work of writing itself, with Dr Megan McGurk of our Academic Writing Centre. 

I have a growing research interest in the unconscious and psychodynamic dimensions of organisations and working life, reflecting ongoing professional training in group analytic psychotherapy (with IGAS, UCD School of Medicine and SVUH).  An example is a recent paper on tasks that don't get done, with Dr Belinda Moller. I am part of the team led by Dr Annette Clancy hosting the forthcoming European International Society for the Psychoanalytic Study of Organisations (ISPSOEuropean regional meeting in Dublin, from April 1-3 2016.  ISPSO provides a forum for academics, clinicians, consultants and others interested in working in and with organisations utilising psychoanalytic concepts and insights and we have entitled the forthcoming meeting 'Working from the Periphery: Leading from the Edge'.   

In a related field, I am delighted to be working with PhD student Catherine McElhinney as she completes her research on intergenerational transitions and family business

A further significant research strand is arts management with projects on creative working lives and on the space between enterprise and creativity (and questions about cultural entrepreneurship) underway with Dr Niamh NicGhabhann of University of Limerick's World Academy of Music and Dance, and IADT's Kerry McCall.  I have worked closely with the MA in Arts Management and Cultural Policy together with Pat Cooke and colleagues over many years, and principally now on the arts management lives project. 

Some other recent projects include research on Irish Interim Managers, Fun at Work (with Sharon Bolton), the impact of new technologies on taxi work (with Carolin Grampp and Dr. Paul McGrath at UCD) and the experience of the Proudly Made in Africa initiative at UCD (with Siobhan McGee and Dr Penelope Muzanenhamo).   Dr. Karla Duarte, and Dr. Anastasia von Mende each completed their PhDs with me: Karla completed an ethnographic study of HIV/AIDS initiatives among business organisations in South Africa, while Anastasia examined the lived experiences of foreign workers in Ireland. 

 


Research Projects

Sponsor : University College Dublin (UCD)
Title : Seed Funding 2012 award to promote innovation
Start Date / End Date : 01-JUL-12 / 31-DEC-15
Sponsor : University College Dublin (UCD)
Title : Arts Management Lives
Start Date / End Date : 28-FEB-14 / 27-FEB-16
 

Current Postgraduate Students

Suzanne Carthy, Doctor of Philosophy (PhD)   -   Secondary Supervisor
Catherine Mc Elhinney, Doctor of Philosophy (PhD)   -   Thesis Supervisor

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