researcher

Enrico Secchi

Lecturer/Assistant Professor

School Of Business
Graduate School of Business
Carysfort Avenue, Blackrock
Co. Dublin

Tel: (01) 716-8958
Email: enrico.secchi@ucd.ie

Biography

Enrico is a lecturer in Supply Chain Management in the School of Business at University College Dublin (UCD). His research focuses on service operations with particular emphasis in the design of customer experiences. His research adopts a multidisciplinary perspective to analyse the relationships between service delivery systems design choices, employees' behaviour, and customer experiences. His doctoral dissertation was a finalist in the Decision Sciences Institute's Elwood S. Buffa award.

Enrico has teaching experience in graduate and undergraduate courses in Statistics, Management Science, Operations and Supply Chain Management, and Service Management.

Prior to his appointment at UCD, he was assistant professor of operations management at the University of Victoria, Canada. He received his Ph.D. in operations and supply chain management from Clemson University, U.S.A. Before his academic career, Enrico was a junior consultant working with local administrations in the preparation of rural development plans financed through the EU structural funds programme.

Professional

         

Conference Contributions

Secchi, E., Ellis, S.C., and Roth, A. (2009) Comparing Objective and Subjective Measures of Performance: Theoretical Implications and Empirical Assessment. [Refereed Abstracts], DSI Annual Meeting, New Orleans, LA, USA , 14-NOV-09 - 17-NOV-09.
Secchi, E. & Roth, A. (2010) Towards a Theory of Service Improvisation. [Refereed Abstracts], INFORMS Annual Meeting, Austin, TX, USA , 07-NOV-10 - 09-NOV-10.
Secchi, E. & Roth, A. (2011) Managing variability in service operations: the role of improvisation. [Refereed Abstracts], 22nd POMS Annual Meeting, Reno, NV, USA , 29-APR-11 - 02-MAY-11.
Secchi, E., Roth, A., and Verma, R. (2012) Towards a Theory of Service Improvisation Competence. [Refereed Abstracts], 21st Annual Frontiers in Services Conference, College Park, MD, USA , 14-JUN-12 - 17-JUN-12.
Secchi, E., Roth, A., and Verma, R. (2012) Scripting and Improvisation in Service Environments. [Refereed Abstracts], 23rd Annual POMS Conference, Chicago, IL, USA , 20-APR-12 - 23-APR-12.
Secchi, E., Roth, A., and Verma, R. (2012) Scripting and Improvisation in Service Delivery Systems. [Refereed Abstracts], 2012 Cornell Hospitality Research Summit, Ithaca, NY , 08-OCT-12 - 09-OCT-12.
Secchi, E., Roth, A., and Verma, R. (2013) Managing Customer-Induced Variability in Service Operations: the Role of Requisite Variety. [Refereed Abstracts], 24th POMS Conference, Denver, CO, USA , 03-MAY-13 - 06-MAY-13.
Secchi, E., Roth, A., and Verma, R. (2013) Managing Customer-Induced Variability in Service Operations: the Role of Requisite Variety. [Refereed Abstracts], INFORMS Annual Meeting, Minneapolis, MN , 06-OCT-13 - 09-OCT-13.
Secchi, E. (2014) Open Innovation Networks and the Role of Intermediaries: An Agent-Based Simulation. [Refereed Abstracts], AISB Workshop: Modeling Organisational Behavior and Social Agency, Bournemouth, UK , 27-JAN-14 - 28-JAN-14.
Secchi, E., Roth, A.V., and Verma, R. (2014) Managerial and Employees¿ Perceptions of Improvisation in Service Settings: A Multigroup Analysis. [Refereed Abstracts], 25th Annual POMS Conference, Atlanta, GA (USA) , 09-MAY-14 - 12-MAY-14.
Secchi, E., Roth, A., and Verma, R. (2015) Towards a Theory of Service Improvisation Competence: Evidence from the Hospitality Industry. [Refereed Abstracts], 26th Annual POMS Conference, Washington, D.C , 08-MAY-15 - 11-MAY-15.
               

Publications

 

Book Chapters

Secchi, E. (2016) 'Open Innovation Networks and the Role of Intermediaries: An Agent-Based Simulation' In: Secchi, D. and Neumann, M (eds). Agent-Based Simulation of Organizational Behavior: New Frontiers of Social Science Research. New York: Springer. [Details]
 

Peer Reviewed Journals

Gianiodis, P., Ellis, S.C., and Secchi, E. (2010) 'Advancing a typology of open innovation'. International Journal of Innovation Management, 14 (04):531-572. [Details]
 

Conference Publications

Secchi, E. & Roth, A.V. (2011) Towards a Theory of Service Improvisation Competence 12th International Research Symposium on Service Excellence in Management (QUIS12) , 02-JUN-11 - 05-JUN-11 [Details]

Published Reports

Secchi, E., Roth. A., Verma, R. (2016) The Role of Service Improvisation in Improving Hotel Customer Satisfaction. Center For Hospitality Researdh, Cornell University, Ithaca, NY. [Details]
                                                                                                               

Research

Research Interests

Dr. Secchi's main research interests reside in the intersection of service operations and innovation management with a focus on service design and on the ability of front-line employees to provide creative solutions to customer¿s problem.

He is also involved in research projects on food supply chains in North America and the modeling of Open Innovation networks.

Dr. Secchi employs empirical as well as simulation methods in his research.

     

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