UCD is to undertake research with Oracle on database technology to look at ways of automating the identification and resolution of IT systems error messages in call centre, help desk and IT support environments.
The collaboration between Oracle and UCD will last for two years and is being facilitated by a Science Foundation Ireland (SFI) Industry Supplement Award to UCD under Lero, the Irish Software Engineering Research Centre.
Lero is a partnership of academic researchers and industry partners from University of Limerick, DCU, Trinity College Dublin, UCD and a network of Irish and international companies.
The UCD/Oracle research will be based around autonomics, which comes from human biology, and refers to the way our bodies can regulate and heal themselves without constant human intervention. The team will look to find ways to replicate these self-diagnosing characteristics in computer systems.
“The aim is to move further away from manually supported error resolutions and begin to develop software that can mine for information and propose a solution requiring less human intervention” said Professor Paddy Nixon, Professor of Distributed Systems at UCD School of Computer Science and Informatics, leader of the UCD Systems Research Group and the Autonomic strand of Lero.
“By embedding problem diagnosis in software, our goal is to greatly reduce the costs, both time and money, associated with system downtime,” Prof Nixon added.
