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Linda Dowling - Hetherington

Director - Assurance of Learning

School Of Business
Quinn School of Business
Belfield
Dublin 4

Tel: +353 1 7164749
Email: linda.dowling@ucd.ie

Biography

In 2014, Linda joined the Teaching and Learning team at UCD School of Business as Director of Assurance of Learning (AOL).  

The AOL process at UCD School of Business ensures that the teaching and learning activities in the School are appropriate for the purposes of meeting the overall programme goals and learning outcomes for each undergraduate and graduate degree offering and that the assessment strategies in place appropriately measure the achievement of these goals and outcomes.  The AOL process results in the collection of a large amount of data on student learning outcomes as they relate to modules and, in turn, to programmes themselves.  Data gathered during the process is reviewed, analysed and disseminated across the School.  As part of this reflective element of the process, any necessary revisions and improvements at programme and/or module level are identified and systematically documented.  Appropriate steps are then taken to implement these revisions and improvements for the next offering of the programme/module, thus, 'closing the loop'.

Linda also has almost twenty years experience in the management and development of part-time distance learning and international programmes. She has been with UCD since 1996 and Associate Director of the Centre for Distance Learning, UCD School of Business since its establishment in 2002.

Education Background:
She holds a Bachelor of Commerce, a Master of Business Studies and a Certificate in Adult Education from UCD. Linda holds a Doctorate in Education from the University of Bath.  The topic of her doctoral thesis was: Change in Higher Education and its Impact on Academic Staff.

Teaching Experience:
Linda teaches a range of modules at undergraduate level.  These have included the following:

BBS & BSc - Human Resource Development
BBS & BSc - HRM: Strategy and Policy
BSc Police Leadership - Contemporary Issues in Policing
Undergraduate & Graduate - Research Design

Research Interests:
Linda's areas of research interest include widening participation for mature students, transnational education, student-centred approaches to the management of distance learning programmes, academic competencies development and the changing higher education landscape and its impact on faculty.

Committee Membership (2015/16):
College of Business Accreditation Committee
College of Business Undergraduate and Graduate Programme Boards 
University Widening Participation Group 


 
 
 
 

Professional

 

Associations

Association: All Ireland Society for Higher Education, Function/Role: Member
Association: Chartered Institute of Personnel and Development, Function/Role: Member
     

Conference Contributions

O¿Brien, O. and Dowling-Hetherington, L. (2013) Business Discipline-Driven Collaborative Assessment Design: Exploring Academic Writing Skills Development. [Oral Presentation], Irish Academy of Management, Waterford Institute of Technology , 04-SEP-13 - 04-SEP-13.
O¿Brien, O. and Dowling-Hetherington, L. (2013) Supporting Undergraduate Researchers: The 'Structure-Advise-Support' Model. [Oral Presentation], Irish Academy of Management, Waterford Institute of Technology , 04-SEP-13 - 04-SEP-13.
Dowling-Hetherington, L. (2013) The implementation of top-down institutional change and the response of faculty: the case of a leading Irish university. [Oral Presentation], European Conference on Education, Brighton, UK , 11-JUL-13 - 14-JUL-13.
Dowling, L. (2006) Student-Centred Approach to Measuring Success. [Poster Presentation], Teaching & Learning: The Challenge of Diversity, National University of Ireland, Galway , 08-JUN-06 - 09-JUN-06.
Ryan, O. and Dowling, L. (2006) Supporting Mature Learners Studying at a Distance. [Oral Presentation], All Ireland Society of Higher Education (AISHE) Conference, National University of Ireland, Maynooth , 31-AUG-06 - 31-AUG-07.
Dowling, L. and Ryan, O. (2007) Academic Skills Development and the Enhancement of the Learning Experience. [Oral Presentation], All Ireland Society of Higher Education (AISHE) Conference, National University of Ireland, Maynooth , 31-AUG-07 - 31-AUG-07.
Dowling, L. and Ryan, O. (2008) Academic Skills Development and Dialogue. [Oral Presentation], UCD Colloquium on Teaching and Learning, University College Dublin , 10-JUN-09 - 10-JUN-09.
Dowling-Hetherington, L (2012) A Changing Higher Education Landscape in Ireland - the perspectives of academics. [Oral Presentation], Institutional Management in Higher Education Conference, OECD Headquarters, Paris , 17-SEP-12 - 19-SEP-12.

Committees

Committee : UCD Academic Affairs Board of Studies (current)
Committee : UCD Research, Innovation and Impact Board of Studies (current)
Committee : UCD College of Business Accreditation Committee (current)
Committee : College of Business Teaching and Learning Committee (current)
Committee : Graduate School of Business Taught Programme Board (current)
Committee : UCD Global Engagement Board of Studies (current)
Committee : College of Business Accreditation Committee (current)
Committee : School of Business Management Team (former)
Committee : Online Learning Taskforce, School of Business (2007/08)
Committee : School Executive, School of Business (former)
Committee : Undergraduate Business Programme Board - College of Business (current)

Employment

Employer: University College Dublin
Position: Director of Assurance of Learning, UCD College of Business
Employer: University College Dublin
Position: Associate Director, Centre for Distance Learning, School of Business
Employer: University College Dublin
Position: Programme Manager, Bachelor of Business Studies (distance learning), Department of Industrial Relations & Human Resources, School of Business
Employer: Best Western International
Position: Training Supervisor
Employer: University College Dublin
Position: Programme Manager, Bachelor of Business Studies (distance learning), Department of Industrial Relations & Human Resources, School of Business
Employer: University College Dublin
Position: Teaching Assistant, Department of Industrial Relations & Human Resources, School of Business

Education

Year 2011 Institution: University of Bath, UK
Qualification: PhD Subject:
Year 1996 Institution:
Qualification: MBS Subject:
Year 1995 Institution:
Qualification: BComm Subject:
 

Consultancy

Client: Dundalk Institute of Technology - An Evaluation of Student Supports in a Non-traditional Degree Programme at Dundalk Institute of Technology
   

Other Activities

E-Learning/Online Courses:

 

Synchronous online lectures and question/answer sessions (using Elluminate/Collaborate) delivered each year since 2010/11 as part of the BBS Workplace Practice/Management Practice modules.


Synchronous online lectures and question/answer sessions (using Elluminate/Collaborate) delivered each year since 2012/13 as part of the BSc (Police Leadership) Contemporary Issues in Policing module.
 
 

Use of wikis and online discussion forums since 2009/10 as part of the BBS Workplace Practice/Management Practice and BSc Singapore/BBS Hong Kong HRM/HRD modules.

 

Conversion of a face-to-face module, BBS/BSc HRM: Strategy and Policy, into an entirely online module and delivery of the module between November 2011 and January 2012 (synchronous online lectures delivered over a period of twelve weeks using Elluminate/Collaborate).

Presented at the Irish Congress of Trade Unions E-Learning seminar, 16th March 2011

 

Presented a case study on using ¿Elluminate¿ for synchronous online lectures as part of the UCD Centre for Teaching and Learning workshop series, 12th May 2011

Publications

 

Book Chapters

Dowling-Hetherington, L. (2015) 'Individual-level Learning' In: Carbery, R. and Cross, C (eds). Human Resource Development: A Concise Introduction. London: Palgrave Macmillan. [Details]
 

Peer Reviewed Journals

Dowling-Hetherington, L (2014) 'The changing demands of academic life in Ireland'. International Journal of Educational Management, 28 (2):141-151. [DOI] Link to full text [Details]
O'Brien, O. and Dowling-Hetherington, L. (2013) 'The 'Build-Up' Approach to Academic Writing Skills Development: The Case for a Discipline-Driven Collaborative Design'. All Ireland Journal of Teaching and Learning in Higher Education (AISHE-J), 5 (1). Link to full text [Details]
Dowling-Hetherington, L (2014) 'University Change in Ireland: Understanding the 'What', the 'Why' and the 'How''. Educational Management Administration and Leadership, 44 (2):263-280. [DOI] Link to full text [Details]
Dowling-Hetherington, L (2013) 'The Changing Shape of University Decision-Making Processes and the Consequences for Faculty Participation in Ireland'. Tertiary Education and Management, 19 (3):219-232. Link to full text [Details]
Dowling, Linda and Ryan, Orna; (2007) 'A Framework for Supporting Adults in Distance Learning'. The Adult Learner, . [Details]
 

Conference Publications

O'Brien, O. and Dowling-Hetherington, L. (2013) Supporting Undergraduate Researchers: The ¿Structure-Advise-Support Irish Academy of Management [Details]
O'Brien, O. and Dowling-Hetherington, L. (2013) Business Discipline-Driven Collaborative Assessment Design: Exploring Academic Writing Skills Development Irish Academy of Management [Details]
Dowling, L and Ryan, O ; (2006) A Holistic Approach to Learner Support' All Ireland Society for Higher Education Available Online [Details]
Dowling, L and Ryan, O; (2007) Academic Skills Development and the Enhancement of the Learning Experience All Ireland Society for Higher Education Available Online [Details]
Dowling-Hetherington, L. (2012) A Changing Higher Education Landscape in Ireland - the perspectives of academics Institutional Management in Higher Education Conference Available Online [Details]

Published Reports

Centre for Distance Learning (2011) Developing Academic Competencies - a disciplinary approach. UCD, UCD Teaching and Learning Showcase. Available Online [Details]
Dowling, Linda; (2006) Mature Students and Distance Learning: A Student-Centred Approach to Measuring Success. Aontas, Aontas Explore Magazine. Available Online [Details]
                 

Newsletter

Dowling-Hetherington, L. (2013) Flexible Teaching: Blackboard Collaborate Case Study prepared for UCD IT Services. Newsletter Available Online [Details]
                                                                                                                 

Research

Research Interests

In 2011 Linda completed a Doctorate of Education at the University of Bath under the supervision of Professor Stephen Gough.

Linda's areas of research interest include widening participation for mature students, transnational education, student-centred approaches to the management of distance learning programmes, academic competencies development and the changing higher education landscape and its impact on faculty.
 
 

Recent Postgraduates

Since 1997, Linda has supervised many students completing dissertations and research projects at undergraduate and graduate level.  Below is a summary of some of her activity in this area:
 

1997/98 Master in Business Studies HRM Dissertations (two students)


1999-2014 Bachelor of Business Studies Research Assignments//Dissertations (20 ECTS): Supervised Year 4 students undertaking dissertations on topics including performance management, internal communications strategy, human resource development, flexible working, recruitment, selection and retention, mentoring, talent management and the learning organisation.


2001-2016 Bachelor of Business Studies HRM Techniques/Workplace Practice/Management Practice Projects (10 ECTS): Supervise Year 3 students undertaking projects on topics including the HR function, performance management, human resource development, talent management, change management, high performance teams, HRM in SMEs, culture and HRM, downsizing and absenteeism.


2010/11 Master in Management Major Projects (20 ECTS): supervised Year 2 dissertations on succession planning, recruitment and selection, career and management development, human resource development, performance management, motivation, effort and performance & reward management.


2011/12 Master in Management Business Project 1 (7.5 ECTS): currently supervising Year 2 students undertaking projects on topics including performance management, downsizing, change and communication, health and safety, outsourcing, rewards, absenteeism, strategy and internationalisation and staff development.

 

 

Teaching

     

Review and Enhancement of Curriculum