UCD Residences / Residential Services / FAQs

Frequently Asked Questions

Below are a list of frequently asked questions that Current Students and Prospective Students may have about UCD Residences

Current Residents

Q. Where do I go to check in?

Q. Where do I get my keys for my apartment?

Q. How do I know what fees I owe?

Q. Is insurance included?

Q. How do I pay my fees?

Q. What should I bring?

Q. Who are the RA’s?

Q. What are the office hours?

Q. I have received an email about an inventory survey what is this?

Q. I’ve lost my keys/card what should I do?

Q. I’ve locked myself out of my apartment what should I do?

Q. I’ve left my card/keys at home how can I get into my accommodation?

Q. Can I have an overnight guest?

Q. Where can I wash my clothes?

Q. What is Res Life?

Q. What are the Social Spaces?

Q. How do I book the kitchens in the social spaces?

Q. Where should I put my refuse?

Q. Where can I store my bicycle?

Q. Am I eligible for a parking permit?

Q. What do I do if something isn't working in my apartment?

Q. My hot water is not working- What should I do?

Q. How do I request maintenance?

Q. What is my address?

Q. How do I receive Post?

Q. I have received an email about a housing audit- What is this?

Q. How do I appeal a fine?

Q. My flatmates are causing problems what can I do?

Q. What can I do if I am disturbed by noise at night?

Q. I need to make an insurance claim- How do I do this?

Q. How do I check out of my accommodation?

Q. How do I get my deposit back?

Prospective Residents

Q. I am a prospective UCD student, what do I need to know about accommodation?

Q. Why live on campus?

Q. How do I book a room?

Q. What are the accommodation fees?

Q. I have not yet received a UCD student number, can I still apply for accommodation?

Q. I have a conditional offer for UCD; can I still apply for accommodation? / I haven’t got my student number; can I still apply for accommodation?

Q. I am not a UCD student. Can I apply for UCD Residences accommodation?

Q. Why is there is no accommodation allocation for my student cohort?

Q. Can I choose my own room?

Q. Can I choose who I live with?

Q. Do you have accessible rooms?

Q. What about off campus accommodation?

Q. After I book online what do I do?

Q. I have not received any communication from UCD Residences on my booking. What do I do?

Q. I am having problems logging into my email through UCD connect, what should I do?

 

 

 

Q. Where do I go to check in?

A. Please click Check in Procedures for up to date information on check in.

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Q. Where do I get my keys for my apartment?

A. You will be given your keys and/or access card when you check in. Your student Ucard will be programmed with access for your accommodation. In some locations you may also have physical keys for your accommodation.

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Q. How do I know what fees I owe?

A. Residents can check their accounts on their SIS web. There they can view their accounts, pay fees, log maintenance requests, print their licence to reside. Please click here for information on how to check your residences account.

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Q. Is insurance included?

A. The cost of insurance in respect to personal belongings kept in the residences is included in the first installment of fees paid. 

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Q. How do I pay my fees?

A. Please see link for Methods of Payment . Please click here for instructions on how to pay fees online on your SIS web account. 

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Q. What should I bring?

A. UCD Residences provides each resident with a new duvet, pillow and mattress protector. The resident should bring their own linen (e.g. bed sheets, duvet cover, pillow case and towels). You will also need to bring your own pots, pans, crockery, cutlery and other cooking utensils. The bedrooms are equipped with a bed, desk, lamp and wardrobe. The furnished kitchens are equipped with a kettle, toaster, microwave, fridge and a 4 ring hob. In conjunction with Res Life, trips to Ikea are arranged for check in week so residents could club together to purchase kitchen items. Ashfield and Roebuck Castle Catered make use of induction hobs, therefore induction pots are required.

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Q. Who are the RA’s?

A. The Residential Assistants (RA’s) are students who live on campus and are responsible for the running of the residences out of hours and at the weekends. 

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Q. What are the Office hours?

A. Residences Office Opening Hours

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Q. I have received an email about an inventory survey what is this?

A. After they check in all residents will be emailed and asked to complete an inventory survey to register the condition of their accommodation. This is to alert us if anything is missing from your accommodation and prevent any deposit deductions for any marks on walls etc.

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Q. I’ve lost my keys/card what should I do?

A. If a student has lost their Ucard or keys they will need a new card or a new set of keys. New Ucards are issued from the UCard Office at a charge of €20. The resident will then need to have their card recoded in the Central Customer Care office in Merville for Belfield Residents and in Proby Customer Care Office in Blackrock. If the resident needs a new set of keys cut this charge is €30 and the maintenance crew will cut the keys. 

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Q. I’ve locked myself out of my apartment what should I do?

A. This service will incur a fee of €3.00 before midnight and €5 after midnight. This charge will appear on the residents SIS Web account and must be paid within 5 days. The resident should come to the office where they will fill out a slip agreeing to the charge. They will then be given access to their accommodation by the staff or RA on duty.

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Q. I’ve left my card/keys at home how can I get into my accommodation?

A. Students who leave their cards at home etc. may want a temporary card which is valid for 3 days. This service will incur a fee of €5 which when charged will appear on the residents SIS Web account, this must be paid within 5 days. The resident should come to the office where they will fill out a slip agreeing to the charge. They will then be given temporary access to their accommodation by the staff or RA on duty. Residents should be advised that they will need to have their student card recoded once they retrieve it. If you do not wish to obtain a temporary card you can also use the lock out facility outlined above on each occassion you need access to your apartment.

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Q. Can I have an overnight guest?

A. Yes you may register a guest for up to two nights in a row subject to availability. Guests should be signed in via the SIS Web at the latest before midnight (00.00) on the day they arrive or midnight on a Friday if the guest is staying over the weekend. Please see the Overnight Guest Policy on our website for full details on the policy and how to register a guest. 

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Q. Where can I wash my clothes?

A. As the apartments are not fitted with washing machines or dryers laundry facilities are provided through self service launderettes. 

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Q. What is Res Life?

A. UCD Res Life Programme aims to build a community here in residences in UCD through sports teams, activity days, outdoor cinema nights, cooking classes and information on safety and awareness. Residents are encouraged to attend events which are generally free of charge. This is a great way to meet new people and will enhance your experience of living on campus.

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Q. What are the Social Spaces?

A. There are spaces in the residences designated for social activity- the rooms have varied facilities; Pool tables, TV's, Table Tennis, Darts. There are also kitchen spaces in Belgrove, Ashfield and Glenomena with ovens which can be booked by groups of residents who want to have dinner together.

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Q. How do I book the kitchens in the social spaces?

A. Please fill in this booking form and await confirmation from ResLife.

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Q. Where should I put my refuse?

A. There are designated recycling centers in each residence. Your apartment has coloured bins to encourage recycling and we would ask you to segregate your refuse before disposing of it.

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Q. Am I eligible for a parking permit?

A. Residents living on campus are not eligible for a parking permit (exceptions for research students on making a valid case, and those living on the Blackrock Campus). Please see the commuting website for information or contact UCD Commuting Services at commuting@ucd.ie for queries.

 

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Q. Where can I store my bicycle?

A. Each location provides bicycles stands which residents have access to. Bicycles should be locked at the stands provided and remain the responsibility of the resident.

Under the term of the licence to reside residents are not allowed to bring bicycles into the buildings. UCD residences accept no responsibility for bicycles locked on the premises. Residents should be aware that bicycles locked to lamp posts etc will be removed.

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Q. What do I do if something isn't working in my apartment?

A. You should first refer to the Guide to Living on Campus you received on check in. If you are unable to troubleshoot the problem you should then log a maintenance request as per below.

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Q. My hot water is not working- What should I do?

A. Have you tried using the boost button? The electronic boost timer is located in the halls of apartments and allows guests to avail of hot water outside peak times. Please see here for information- Electronic Boost Button.

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Q. How do I request maintenance?

A. Complete a maintenance request form online via your SISWeb and submit it, within 24hours our dedicated maintenance team aim to have the issue resolved. How to a log Maintenance Request 

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Q. What is my Address?

A.

For Belfield Campus:

Name, 

House Number, Apartment Number,Room Number,

Residence,

UCD Belfield,

Dublin 4.

 

For Blackrock Campus:

Name, 

House Number, Apartment Number, Room Number,

Residence,

UCD Blackrock Smurfit Campus,

Blackrock,

Co. Dublin

 

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Q. How do I receive Post?

A. Your post will be delivered to your room or apartment Monday to Friday from 18.00-19.30. Please ensure that you include your room number in your postal address. Packages: Should a package arrive for you, you will receive an email to your UCD Connect alerting you. You can collect it from the Central Customer Care Office at Merville. You should bring your student card to the office for collection purposes. Please note there are no deliveries of post at the weekend or bank holidays. Proby, Blackrock and Muckross residents will receive a slip informing them of a package to collect.

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Q. I have received an email about a housing audit- What is this?

To ensure all residents live in a safe, hygienic environment and to prevent unnecessary damage and neglect of UCD Residences property housing audits are carried out once per semester in line with the housing Audit Policy. 

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Q. How do I appeal a fine?

The appeals procedure is explained here 

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Q. My flatmates are causing problems what can I do?

We realise that it can be difficult in shared accommodation to work together given different personalities and work schedules and to this end we advise you to use the sample rota to organise cleaning and that each resident respects the other residents in the apartment with regard to noise, guests etc.

If there are problems in the apartment we would advise residents to try firstly to talk to their house mates as often the impact of behaviour may not be realised. Given that you will be living together for the academic year it is always best to try and resolve any differences together first. If this does not solve the problems please come and talk to the Residential Care Team in Merville. We can sit down with all the residents from the apartment and mediate or initiate disciplinary procedures if appropriate.

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Q. What can I do if I am disturbed by noise at night?

Our Central Customer Care Office in Merville is open 24/7. If you are disturbed by noise at night please call our office and they will deal with the residents who are making a disturbance.

Please note that emails and text messages may not be received immediately so it is best to ring the office should an issue arise.

Contact numbers 

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Q. I need to make an insurance claim- How do I do this?

A. When you checked in your received an insurance certificate. This has all the information you need and an individual number on the top of the form. You should contact the residences@ucd.ie for a claim form.

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Q. How do I check out of my accommodation?

A. Follow the link for up to date information on check out.

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Q. How do I get my deposit back?

A. Deposit Refund Policy- We expect to refund deposits within 4 weeks of check out. Deposit refunds will be made by electronic transfer into the student’s designated bank account.

After all required deductions have been processed, an email will be sent to the students UCD connect email requiring the student to enter their bank account details onto a designated web page in their SIS account.

Once you have been emailed and you have entered your bank details, the refund will be included in the next weekly payment batch sent from UCD to our banking service provider. It then usually takes three to five working days for the banking process to credit your nominated account.

Please consult your bank to ensure details entered are exactly as required for an electronic transfer from Ireland into your bank account.
Students have six months to enter these details, after six months, the deposit refund will be allocated to student residence life projects. Please click here for information on how to claim your deposit refund.

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Prospective Students

 

Q. I am a prospective UCD student, what do I need to know about UCD Residences?

A. UCD Residences offer a variety of accommodation to over 3,000 UCD students each year. Ranging from dorm style, to ensuite and catered accommodation options we have something for everyone. To find out more about our accommodation click here.

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Q. Why live on campus?

A. UCD Residences offers UCD students the opportunity to live on campus, close to their lectures and in an environment of their peers. With so many residents you cannot avoid meeting someone you will get on with! UCD Residences also offer 24 hour support from Front of house staff, Residential Assistants, security and campus services. Wifi is also available throughout our accommodation.

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Q. What is ResLife?

A. UCD ResLife Programme aims to build a community in residences in UCD through sports teams, activity days, outdoor cinema nights, cooking classes and information on safety and awareness. Residents are encouraged to attend events which are generally free of charge. This is a great way to meet new people and will enhance your experience of living on campus.

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Q. How do I book a room?

A. You can book a room with UCD Residences by logging in to UCD SIS web. For more information on on booking a room click here.

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Q. What are the accommodation fees?

A. Fees vary depending on which residence you book. For a full break down of fees visit our finance page here.

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Q. I have not yet received a UCD student number, can I still apply for accommodation?

A. CAO applicants can add their name to a waitlist prior to becoming a UCD student. All other prospective students need to have accepted their UCD offer and received a student number and SIS login prior to applying for accommodation.

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Q. I have a conditional offer for UCD; can I still apply for accommodation? 

A. You can only apply for accommodation if you have received your student number (an 8 digit number starting with 16****** for 2016/17 applicants).

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Q. I am not a UCD student. Can I apply for UCD Residences accommodation?

A. No only UCD students can apply for UCD Residences accommodation.

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Q. Why is there no accommodation allocation for my student cohort?

A. In an effort to make accommodation available for all students UCD is growing the number of beds on campus and the development of accommodation is a key objective of the UCD Strategy 2016-2020. In the meantime priority has been given to new entrants to UCD- CAO, International and postgraduate students in their first year at UCD. In addition beds are available for a number of scholarship programmes and a limited number of beds are available for existing UCD students. 

For further information on allocations please see the allocation policy page.

Once the UCD Residences occupancy period begins in September some accommodation on campus may become available as a result of cancellations. These rooms will be available in the SIS Web booking system for all student cohorts to book on a first come first serve basis. For information on booking a room please visit The Booking Process and How to Book a Room

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Q. Can I choose my own room?

A. Similar to booking tickets for a concert, each student will see a list of all available rooms at the time of booking and can choose their own room. You will see a snap shot of those already booked into the apartment such as gender and student status. For more information on our allocation policy please click here.

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Q. Can I choose who I live with?

A. UCD Residences accommodation is open to all UCD students, mixed genders and ages. As the UCD Residences booking system permits students to select their own room it is possible for people who already know each other to select the same apartment if there is availability. However you can only select rooms that are available at the time you book. It is important to also note that students under 18 and over 18 will in all likelihood be sharing an apartment.

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Q. Do you have accessible rooms?

A. A number of wheelchair accessible rooms are available. For further information on accessible accommodation please click here.

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Q. What about off campus accommodation?

A. The Accommodation Booking and Support Office assist UCD students with both on campus and off campus accommodation. They manage the UCD Accommodation pad, a dedicated website for off campus accommodation. For further information on the Accommodation pad click here.

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Q. After I book online what do I do?

A. Upon booking a room with UCD Residences you will receive email confirmation of the booking and regular email communications on check-in. Emails are sent to your UCD connect account so you should access this. All students should complete an online induction and agree their licence to reside. All licence fees must be paid prior to check-in. First time students will also need to upload a photo for their UCard. All these tasks are completed in SIS Web.

For more information on check in click here.

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Q. I have not received any communication from UCD Residences on my booking. What do I do?

A. UCD Residences communicate regularly with our residents via UCD connect email. Please ensure that you check your spam folder and your UCD Connect inbox. 

Please also check your personal e-mail as UCD can also copy information there if you have also nominated a personal email account.

 

Q. I am having problems logging into my email through UCD connect, what should I do?

A. If you are having difficulty logging into your email through UCD connect you can also check your email through direct login by following this link 
http://www.ucd.ie/itservices/directlogins/