What is UniShare?
UniShare is UCD's online tool for managing interactions with current and prospective students, alumni and staff.
How does UniShare work?
Every student has their own UniShare profile. Each time we speak with you we log the interaction on your UniShare profile and record any additional relevant information. We can then use this information to better assist you with any future queries that you might have.
UniShare also works as a communications tool between the Student Desk and other areas of UCD (Who else in UCD uses UniShare?
). This means that if we refer you to another department who will be better able to assist you, we can notify them of your case before you speak with them to help keep you from having to explain your situation multiple times.
What kind of information do we collect and store?
- Student number
The first piece of information we collect is your student number which allows us to access your UniShare profile
- The type of question that you asked
Did you have a question about module registration? Did you need to request a bank giro or a letter of attendance? Are you curious about your balance and the easiest way to pay your fees? Each time you contact us, we record what you contacted us about which helps create a history of your interactions with the Student Desk
- How you contacted us
Did you contact us by email, phone or by visiting the Student Desk?
- Pertinent details of ongoing queries
In addition to the type of question that you ask, we record comments on more complicated or ongoing queries to help explain the situation to other relevant staff members
Why do we use UniShare?
We use UniShare for a number of reasons, primarily to help provide the best service possible and to help make your experience with the Student Desk an enjoyable one.
While we aim to answer all of your questions at the time that you contact us, some queries, depending on the situation, require follow up contact before they can be solved. We know it would be frustrating to have to explain the same question or situation every time that you contact us, so UniShare helps prevent this from happening. In the case of more complicated queries which require follow up contact, we record comments explaining your initial query and the steps that are being taken to resolve it. This way every staff member that you speak with at the Student Desk can reference these comments, allowing us to help you more efficiently.
Additionally, using the information gathered, we can run reports to determine trends in the types of questions that are asked during different times of the year and determine when we're busiest. This helps us accurately staff the Student Desk at peak times to help reduce your wait time.
Finally, once we have finished helping you and have logged our interaction on UniShare, we'll email you a feedback form so you can tell us about your experience with the Student Desk. We use your feedback to help make the services we offer better. Click here
to see some of the changes that we have recently made in response to your feedback.
Who else in UCD uses UniShare?
A number of areas within the University use UniShare including:
- Student Advisers in all Colleges
- Information Desks in all UCD Libraries
- The Access & Lifelong Learning Centre
- The International Office (for prospective students)
- UCD Residences
- Certain Programme Offices and Schools
Who can access the information stored on UniShare?
Your information on UniShare can only be accessed by members of staff working in the Student Desk area or other UCD staff who may need to access the data in order to help resolve your query.
If you would like to access or edit any of the information that we have stored on UniShare, please contact the Student Desk and we will be happy to help.
For how long is the Information on UniShare stored?
Information is stored in UniShare in line with UCD’s data storage policy and will be reviewed with any upcoming changes to data protection legislation.
What are my rights to information?
You have the right to request to see or edit the information about you on UniShare at any time. If you have any questions about your stored information, please contact the Student Desk and we will be happy to discuss it with you.
If after contacting the Student Desk you are unhappy about the information that we are storing, you have the right to contact the DPCO
(Data Protection Commissioner Office).
If you have any questions about UniShare, please contact us
or call in to the Tierney Building and we will be happy to help. Please find further relevant contact details below:
If you have any questions, feel free to contact us
or to call in to see us in the Tierney Building. We will be happy to help.