Frequently Asked Questions
Q. Where do I collect my UCARD
You collect your UCARD at the specific times outlined in your orientation timetable.
Q. When do I need to upload my photo by
Photo's need to be uploaded by Friday the 31st August by 5pm. This is to avoid any delays in getting your UCARD.
Q. What happens if I miss the photo upload deadline
If you miss the photo upload deadline there will be a delay in receiving your Student UCARD.
Students who miss the deadline but subsequently upload their photo will receive an email when their photo has been
approved and the card is ready for collection. The email will give you details on how you can collect your UCARD.
It is expected that you will experience some delay in getting your card.
If you miss the upload deadline and/or are having difficulties uploading your photo you will receive advice from UCARD Staff.
If you continue to have difficulties uploading you will be given an appointment date / time to have your photo manually taken.
It is expected that you may experience a delay in getting your card.
Q. What is Ucard
A. UCARD is a new UCD campus smartcard which is integrated into the Universities student and staff cards.
The objective of UCARD is to put in place a common campus card to serve the many current and future uses for cards in UCD.
UCARD is a new system that is been rolled out across campus. UCARD is now used for various funtionalities across campus including, Access to Libraries, Residences, UCD Sport & Fitness, Electronic Payment in the Main Restaurant, Arts Cafe and several others.
Anywhere you see the 'UCARD Logo.
Keep and eye on the 'My UCARD' tab on SISWeb for updates on locations.
Q. How do you use it
A. UCARD can be used as an Electronic Payment for purchases in the Main Restaurant and other food outlets, UCD Sport & Fitness, Laundry in Residences and Printing, Copying and Scanning with Copi-Print and also locker purchases.
UCARD is currently accepted at the following points:
Food and Beverages: All of the tills in the Main Restaurant in the Gerard Manly Hopkins Building, Arts Cafe in Newman.
Laundry: The SoapBar Laundrette in Belgrove Residences
Copy & Print Bureau: CopiPrint Bureau on the 1st Floor in the Quinn Building and also on the ground floor of the Newman Building at the JK self serve copiprint.
Access: UCD Sports & Fitness, Libraries across campus and Student Residences
As UCARD rolls out we will keep you informed by email of new locations and services where it is accepted and we will also update our website. You will also see UCARD branding anywhere you can use the card. We expect it to roll out quite quickly, especially to all eating locations across UCD Campus.
Q. How does it work?
A. Every staff or student with a UCARD can log into “InfoHub” and choose “My UCARD” tab. Here value can be loaded onto the card with a laser or credit/debit card* From here, the balance, recent transactions and loyaltly UPOINTS earned can also be viewed.
* If value is loaded online the student must got to an online reader located in the ground floor of the Main Restaurant building in order to transfer the new balance onto the UCARD.
Q. What are the benefits of using UCARD for payments?
A.
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Flexible Payments – No more searching for change or queuing at the ATM
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Discounts – Many retailers offer discounts when UCARD is used
For example prices in the Belgrove Laundry are 5% cheaper
Q. Why are we getting it
A. UCARD is the new campus Smartcard and all Students & Staff have one.
Q. What is it used for
A. Currently the UCARD can be used for the following-
Access (to Residences, Library, UCD Sport & Fitness), Food and beverage purchases, Laundry, Printing/Copying and Locker Purchasing.
As UCARD rolls out we will keep you informed by email of new locations and services where it is accepted and we will also update our website. You will also see UCARD branding anywhere you can use the card. We expect it to roll out quite quickly, especially to all of the CopiPrint locations across UCD.
Q. How do I top up my card with money
A. Two ways you can top-up
1) top-up online via your SIS Web, you will now have a tab called MY UCARD where you can use a credit card etc to top-up online*
2) You can use guest machines to top-up using cash, there is one located in the main restaurant ground floor with a UCARD sign above it. Also there is one located in the library which will be up and running from next week on.
* If value is loaded online the student must got to an online reader located in the ground floor of the Main Restaurant building in order to transfer the new balance onto the UCARD.
Q. I’ve lost my card what should I do?
A. The first thing you should do is hotlist your card so that no-one else can use it
You can do this by clicking on the hotlist link in MY UCARD once you have a new card you can reactivate the card in the same place in My UCARD
Staff can request a new card by clicking on the link under their photo in My Profile in Infohub. Alternatively they can email ucard@ucd.ie quoting their personnel number and we will print the card and send it to the address listed on the system. Staff should also ensure their address is current before requesting a new card.
Students can get a new card from either UCARD Bureau or the Copi-Print Bureau in the Smurfit school. There is a €30 charge for a new card which will be applied to your SIS account. Residents will need to call to the Merville office to have their access rights
Q. How/Why so I Hotlist my card?
A. If your card is lost or stolen you should immediately hotlist it so that any money on the card cannot be used if someone else finds the card. You can do this by clicking on the hotlist link in MY UCARD once you have a new card you can reactivate the card in the same place in My UCARD
Q. My card is blocked what should I do?
A. If your card is showing as blocked you should check that you have not hot listed your card and reactivate it if you have done so. If it is still blocked you will need to call to the UCARD Bureau to have the card checked and tested.
Q. I’ve toped up my card but when I put it in the machine it’s not showing my money.
A. Some of the card readers are offline and if value is loaded online the user must got to an online reader located around campus in order to transfer the new balance onto the UCARD.
Q. I’ve gotten a new card but can’t access the library
A. There is a 24hr delay for the system to update and library access is affected by this delay. The staff in the UCARD Bureau can give you a letter to allow you access to the library.
Q. I requested a new card but now my old one won’t work
A. For security reasons once a new card is printed it will automatically cause the old one to expire. This is in case of theft or loss of the card
Q. Which Laundrys in Residences can I currently use
A. Belgrove, Blackrock & Muckross Halls.