UCARD / UCARD services / Manage your UCARD

Manage your ucard

 

The “My UCARD” application is accessed by logging in to SISWEB and following InfoHub tab to the “My UCARD” link.

It allows you to manage your UCARD. You can use it to:

  • Top Up / add funds to your card, using a credit/debit card
  • View your current balance
  • Hotlist (i.e. disable) your card should you lose it
  • View Transactional history for the last 30 days

 “My UCARD” is an intuitive application, designed for ease of use.  Some screen shots are included below.

It is IMPORTANT to note that Value Loaded can always be spent but refunds are not made on the return / expiry of the card.  This is mostly relevant for visitors, students in their final year, or staff on short term contracts who are nearing the end of their time in UCD.  Cards will remain active for 12 months after the last transaction to maximise the opportunity for a UCARD holder to spend their balance at which stage the balance will return to €0.00

Homepage

The home page within “My UCARD” shows the five options available for you to click on.

 

UCARD Balance

This shows your current UCARD balance and is displayed on top of the homescreen.

My UCARD Account

ucard account screenshot 

The first thing you see when you click into "My UCARD Account" will be the status of your card.  This will be either “Active” or “Inactive”.  If a card is “Inactive” it may be one of three things.  (a) You have not been issued with a UCARD and you should contact ucard@ucd.ie, (b) You have hotlisted your card and you need to either get a new one or reactivate your card once you have found it, or (c) Your card has expired at which point you will need to apply for a new one.

Hotlist Link – Your UCARD is Your Responsibility

Also shown in the "My UCARD Account" tab is the Hotlist option. If you think you have lost your card or had it stolen, you should use this option to disable it immediately.  This will ensure that no one can use funds on your card if it is found.  This is a very important function as it is your responsibility to hotlist your own card.  If you have any difficulties with this function you should contact the UCARD office immediately.

Where to Topup and Use my UCard Tab

This screen allows you upload value to your purse, using your credit/debit card.  Please note that purses have an upper limit of €100 (this is a requirement of the Financial Services Authority) and you cannot add funds that would take you above the limit for the purse.  Please note that if you add funds using a credit or debit card, the balance on your card will be increased the next time you insert the card into any card reader.

 

Value can be added by either clicking on the Euro Notes on the page or clicking into the TopUp field and typing in the amount.  There is a minimum TopUp amount of €5. TopUps are processed through Relex, the University's secure card processing service provider.

It is IMPORTANT to note that Value Loaded can always be spent but refunds are not made on the return / expiry of the card.  This is mostly relevant for visitors, students in their final year, or staff on short term contracts who are nearing the end of their time in UCD.  Cards will remain active for 12 months after the last transaction to maximise the opportunity for a UCARD holder to spend their balance at which stage the balance will return to €0.00

UPOINTS Balance

Some outlets will give UPOINTS on the value spent with them as a way of rewarding loyalty and maintaining a competitive edge.  These points will be transferred into value every few months which will be added to your purse and can be spent in any UCARD outlet.  The Homepage shows the current UPOINT value earned.

Transaction History

Your UCARD Homepage always shows the transactional history for the previous 30 days.  This includes the Transaction Date, Transaction Source (ie. Restaurant, Copiprint), Credit (Value Loaded), Debit (Value Spent), Balance of Purse after the Transaction, and UPOINTS awarded for the transaction.

Looking after your UCARD

Your student ucard is designed to last for the duration of your programme in UCD and is your single most important piece of identification while at UCD so treat it carefully:

  • Don't bend the card. Card readers cannot read bent or cracked cards reliably. Bent or cracked cards  should be taken to the UCARD Bureau in the Library Building to be tested and if broken there will be a replacement card charge of €30.
  • Don't wash, scratch or write on your card
  • Do not punch a hole in your card, this could damage your card and result in a replacement card charge of €30
  • Do not lend it out to others. You are responsible for your card
  • Lost or stolen cards must be HOTLISTED by you and reported immediately to the UCARD Bureau in the Library Building to protect yourself against unauthorised use, please refer to the section on Lost or stolen cards for more information.