UCD Veterinary Hospital
Ospidéal Tréidliachta UCD
Information for UVH Clients
We pride ourselves on offering an exemplary
service to our clients. The following will give you some information on that service.
For each case seen we will
- examine the animal
- establish an appropriate diagnostic and treatment plan and explain all the risks to you
- provide you with a guide of the costs involved
- maintain communication with you if your animal is hospitalised and when results are obtained
- provide you with clear discharge instructions explaining the medications and any other therapies recommended
- communicate with your referring veterinary surgeon, where appropriate
You will be asked to confirm that you
- are aware that this is a teaching hospital for veterinary students, veterinary nursing students, Interns and Residents, and that they will be involved in all aspects of your animal’s care, under supervision
- accept the risks and possible outcomes of the chosen diagnostic tests and treatments
- pay for all services provided before, during and after your animal has been discharged as requested
- comply with our recommendations for home care and rechecks as far as is possible
We are here to serve our clients to the best of our abilities. If you have any problems or queries we would be happy to help.
Information for UVH Clients
- Opening hours
- Directions
- Charges
- Parking
- Can anyone bring their animal to the UVH?
- Procedure for referral
- When coming for a Consultation...
- Will students work on my animal?
- Enquiries about hospitalised animals
- Discharge of hospitalised animals
The UVH is open between the hours of 9am to 5pm, Monday - Friday. Booking requests and routine enquiries can be made during these hours.
Cases are seen by appointment only. Please see the contact page to find the telephone numbers to call.
BY CAR
- From the M50
Travelling northbound take Exit 13. Take the third exit at the roundabout, go straight onto Drummartin Road, past the Beacon Clinic on your right, and keep straight until you reach the Goat Pub (which will be on your left) in Goatstown. Take a right on to Mount Anville Road and follow the road straight until you reach a 'T' junction on Fosters Avenue and turn left onto the Stillorgan Dual Carriageway. Keep in the left lane (beside bus lane) and take the first slip road up to the flyover bridge, where you will turn left into the UCD Belfield Campus. As you enter you will see a security hut, turn right after it and follow the road to the end. At the UVH take a left into the client car park.
Travelling southbound take Exit 13. Take the third exit at the roundabout on to College Parkway and follow it to the next roundabout, keep left and take the first exit onto Drummartin Road. Keep straight until you reach the Goat Pub (which will be on your left) in Goatstown. Take a right on to Mount Anville Road and follow the road straight until you reach a 'T' junction on Fosters Avenue and turn left onto the Stillorgan Dual Carriageway. Keep in the left lane (beside bus lane) and take the first slip road up to the flyover bridge, where you will turn left into the UCD Belfield Campus. As you enter you will see a security hut, turn right after it and follow the road to the end. At the UVH take a left into the client car park.
- From the East-Link Bridge (Point Theatre)
From the East-Link Bridge (Point Theatre): Go over the bridge and follow the road to the Strand Rd (at the roundabout turn onto Sean Moore Rd then turn left at traffic lights onto Beach Rd - this road becomes Strand Rd). After you see a small tower on your left and an Esso petrol station on your right, take the next turn right onto Sydney Parade Ave. Go up the road, past the Dart station (Sydney Parade) and turn left at the next traffic lights onto Merrion Rd and go into the right-hand lane to turn right at the next traffic lights onto Nutley Lane. Straight up the road and left at the traffic lights onto the Stillorgan Dual Carriageway. Keep in the left-hand lane (beside bus lane), take the slip road up to the flyover bridge and turn right over bridge. Go straight into the UCD Campus. As you enter you will see a security hut, turn right after it and follow the road to the end. At the UVH take a left into the client car park.
- From Ballsbridge/RDS
From Ballsbridge/RDS: From the RDS – follow the Merrion Road until the Merrion Centre (Tesco on right) and turn right at traffic lights onto Nutley Lane. Turn left at the traffic lights onto the Stillorgan Dual Carriageway and keep to left lane (beside bus lane). Take the slip road up to the flyover bridge and turn right over bridge. Go straight into the UCD Campus. As you enter you will see a security hut, turn right after it and follow the road to the end. At the UVH take a left into the client car park.
- From the canal
From the canal: If coming off the canal, keep straight until the Leeson Street Bridge (6th bridge). Go over the bridge and follow the road straight through Sussex Rd Upper, Morehampton Rd, Donnybrook Rd and Stillorgan Dual Carriageway. Keep in the left lane (beside bus lane) and take the slip road up to the flyover bridge and turn right over bridge. Go straight into the UCD Campus. As you enter you will see a security hut, turn right after it and follow the road to the end. At the UVH take a left into the client car park.
We are dedicated to helping our clients care for their animals and realise that payment for treatment is often a concern.
In general, our fees for routine patient care do not differ greatly from those of other veterinary clinics. Specialty services, however, require equipment and supplies that can be costly. The UVH does not receive funding specifically for the treatment of client-owned animals. The major part of the Hospital's operating budget is generated from fees from client services. Consequently, it is imperative that we collect appropriate fees for the services rendered.
It is the policy of the UVH to ask clients who do not have pet insurance to pay a deposit when a patient is first seen here (variable). This deposit does not reflect the final amount. Treatment options and an estimate of the total cost will be provided by the clinician after your animal has been examined. The outstanding balance must be paid when your animal is discharged.
Should the final cost be less than the deposit, the balance will be refunded to you at that time.
Payment is accepted in cash, cheque, laser or credit card.
All funds earned in the hospital are used to support hospital services, purchase necessary equipment and to improve and advance animal care and welfare.
The UVH has a small car park by the main entrance to the Hospital, solely for the use of UVH Clients. However, on arrival you must get a parking permit from clinic reception. Cars without permits are clamped.
All clients must be referred by their own veterinary surgeon. Your veterinary surgeon should have no hesitation in facilitating referral if requested by you to do so.
Why do I need a referral from my Vet?
When your animal is under the care of a veterinary surgeon for a particular problem, it is discourteous for us to treat the case without consulting him/her first. It is also in the patient's best interests that the next person who treats it is fully aware of all the diagnostic tests, x-rays, and treatments that have already been done. This saves unnecessary repetition, wasted time, and, of course, additional expense for you.
A referral is a simple and efficient way of passing on the case, together with all the relevant information, to another veterinary surgeon for a second opinion. Your local veterinary surgeon will usually provide a letter describing the case so far, and may give you some x-ray films to bring along.
When your animal goes home, your vet will be contacted by telephone and letter so that he/she is brought up to date on the case and can take over supervision of the prescribed treatment.
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- When coming for a consultation...
- Please bring your dog on a lead; your cat in a basket or cage.
- If your animal has not been seen at the UVH before, please come a few minutes early to allow time for a case file to be made up.
- If your animal is likely to be having blood tests or a general anaesthetic, please do not feed it anything other than water on the day of the treatment.
- On arrival you should report to the Clinic Reception.
- During the consultation a detailed history of your pet's illness will be taken, and then your pet will be examined. Please feel free during the consultation to ask any questions and discuss any worries that you might have.
- Will students work on my animal?
All the work performed on clients' animals is done by qualified veterinary surgeons with the assistance of senior veterinary students. You will probably meet students when you first bring your animal for consultation; often the initial consultation is conducted by a final year student. Students will be involved in all aspects of your animal's care but only work under the supervision of a qualified veterinary surgeon.
If you have enquiries concerning a hospitalised animal it is better to telephone at a pre-arranged time. Routine health updates on your animal may be obtained at reception. However, your clinician will contact you if there is any change to your animal's health or if further treatment options need to be discussed.
Animals will generally be discharged between 3.30pm and 5.00pm on weekdays unless other arrangements have been made. If the clinician that has been treating your animal is unavailable at that time, written notes and instructions will be provided.
Please remember that you should pay your account at this time.
Your own veterinary surgeon will be contacted by telephone and in writing to explain the diagnostic procedures used and continuing treatment programme for your animal.
You may be given an appointment for a re-visit at the UVH at this time.
