Payment Link Common Problems

See below for some common errors/solutions users came across when using the payment link. If in doubt, try a different browser!

  

-        "UCD FINANCE OFFICE" will appear on the payer's credit card statement & not the specific course name or link name

-        Mastercard and Visa are the cards accepted. American express cards do not currently work on the platform

-        Google Chrome on computers/ laptops is recommended as some browsers and phone browsers can fail to open/ block the payments page. This is an issue with the payer's computer software and not the link itself.

-        The infohub/ It team have advised that Phone browsers are not supported on the Infohub credit card system

-        Check that 3D secure pop ups are not blocked. 

 

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