FAQs for Taught Students

Information UPDATED on 1 July 2021.

(These FAQs were updated en bloc on 4 September, 2020. Subsequent updates are marked with an asterisk for ease of access. The date of any update/removal of FAQs is noted above.)


The teaching plans for the academic year 2021/22 are currently being developed. Throughout the past year we have kept the campus, including the residences, open.  The University continues to provide scheduled access to libraries and other onsite study space for those students who do not otherwise have suitable facilities or home environment to access learning remotely.

As public health restrictions are eased, we will facilitate opportunities to maximise on-campus engagement and we will continue to provide updates at each stage of the planning process. 


The University is committed to looking after the health, well-being and academic progress of our students. Please visit this link to get up-to-date information on a range of campus amenities, facilities and supports. This site is updated regularly to provide information on the ever-increasing list of amenities, facilities and supports available virtually or on campus.


Short Guide for Students Returning to Campus Summer Trimester 2021 has been prepared and will help you prepare for your return to campus, letting you know what you can expect of the University and, also, what we will expect of you. The overriding principle is that we will continue to be led by Public Health recommendations to minimise the opportunity for COVID-19 to spread, therefore maximising your safety and the safety of the whole University community.


New Students

Can I defer for more than one year?

Deferral is normally allowed for one year only. However, in exceptional cases requests to extend deferral may be considered on a case-by-case basis.

I've already accepted my place can I still defer? 

It may still be possible to defer if you have accepted during the first few weeks of term. You must contact us immediately explaining via the form on the deferral website why you wish to defer now. It is important that you do so as early as possible because if you're deferring, the place needs to be made available to somebody else.  After mid-September (exact date TBC), deferral requests will only be considered in extenuating circumstances such as serious illness.

If I start the trimester but want to defer later, who do I contact? 

You should contact your Student Adviser and College/Programme Office if you want to defer by following UCD procedures in the usual way.

What is a Trimester and how long is it for?

UCD uses the term trimester as part of its Academic Calendar.  Each trimester includes a 12-week teaching period.  Trimesters are referred to as Autumn, Spring and Summer.

When will I know my timetable?

Your personal timetable will be available when you register.  In some modules where limitations on the numbers of student who can attend particular classes, you will be provided additional details on your on-campus schedule by your Module Coordinator.  You will be informed of when to register when you have accepted your place.

Where will I find my timetable?

When you log into your student account you will be able to access your timetable.  

What is UCD Horizons?

UCD Horizons is the name given to the modular and credit-based structure for taught degrees at UCD.

What does Stage mean? 

UCD uses the term stage to identify students at undergraduate level.  As a new student starting a programme in UCD you will be in Stage 1 of that programme. 

I don’t understand what modules are?

Modules are the units with a course (or in UCD terminology, programme). For most programmes you will take 12 modules per academic year, worth 5 credits each, so a total of 60 credits per year.  The majority of your study (between 10 of the 12 modules) will be in your chosen degree programme; some may be compulsory ‘core’ modules, others will be ‘option’ modules, where you choose modules that interest you from a list of modules in your degree subject(s). Where you choose to take up to 2 modules outside of your programme, these are referred to as “electives”

You have the choice to take additional option modules within your programme to deepen your learning, or elective modules outside your programme to if you want to broaden your horizons. The choice is yours – we hope you’ll benefit from the freedom and diversity it offers you.

What are elective modules?

As a Stage 1 undergraduate student you can register for your electives in the Spring Trimester.   Most undergraduate degree students can take elective modules.  Electives give you the chance to study modules from outside your programme area. Always read the information about a module to see if you will be interested in it and if you meet the module requirements. The Module Spotlight gives you a list of interesting elective modules that have places available. You can also choose to take Structured Electives. This means taking your elective credits in a structured manner over the course of your programme to form a recognised block of learning in a subject area amounting to a minimum of 15 credits – typically three 5 credit modules. There is a range of Structured Electives available from Languages to Statistics so make sure you explore the available choices before making your decision.  Discovery modules are an exciting addition to the range of elective modules on offer. Each module is taught by more than one school and is designed to deepen students’ understanding of different disciplinary perspectives on topics of significant importance. The content of the modules includes cutting-edge research and all relate to an issue of historical or current global significance. Read more about Discovery modules in UCD.

How do I register for an Elective Module? 

As a first year undergraduate, you can register to an elective module in the Spring Trimester.  If you want an elective module, simply click ‘Select Elective’ under it. Your choices will be recorded in the Electives Modules section of the electives page. If you see Provisional beside an elective choice, it means that places for that module will be randomly allocated. Electives that are provisional do not add up in the Credit Information box on the right-hand side of the electives page. If you get a place, the status will change to Confirmed and your credits will accumulate. 

I had a bad experience of using online learning in secondary school.  How will my UCD experience be different?

Your lecturers/ Module Coordinator will do everything possible to ensure that you have access to the material you need for the module.

Where you are experiencing difficulties email your lecturer/Module Coordinator and let them know. Collaborate Ultra is the virtual classroom tool used by UCD to facilitate online classes, it can be accessed directly from within Brightspace. Your lecturer or Module Coordinator will post a link to the virtual classroom for you to join. Virtual Classroom is a menu item under “Module Tools” in your module area on Brightspace. Click here for further assistance

If you are having trouble connecting during a live class, you should also email your lecturer / Module Coordinator to let them know. Your core content will be available on Brightspace. Where your lecturer / Module Coordinator decides to use live classes, they may record the lecture and make it available on Brightspace afterwards.

IT support is available to all UCD staff and students. You can contact our IT Helpdesk at (01) 716 2700 or by emailing ithelpdesk@ucd.ie General hours of service are Monday to Friday, 09.00 to 17.30.

Will I have exams like I did in secondary school?

The UCD modular system ensures that you will be exposed to a range of different types of assessment.  There will be no sit down in a room invigilated examinations at end of the first trimester. Depending on your School, your Module Coordinator will plan assessments for each module taking account of the learning outcomes to be assessed for that module. This will be explained in your module descriptor.   It means that once you commence your studies you will be working towards your assessments through essays, project work, online activities, practicals, and laboratory work as relevant to your programme.

What are open book examinations?

Open book exams allow you to take notes, texts, or resource materials into an examination. They test your ability to find and apply information and knowledge.

I keep seeing references to continuous assessment.  What does that mean in UCD? 

Continuous assessment is the continuous and frequent analysis of the learning performance. Your lecturer/Module Coordinator will explain clearly what is required of you and how you will be assessed during the module. 

I always struggled with writing essays; is there anywhere I can get help?

UCD Writing Centre provides free, one-to-one tuition and a range of workshops on all aspects of the writing process https://www.ucd.ie/writingcentre/

I always needed support with Maths; is there anywhere I can continue to get support? 

The Mathematics Support Centre provides support to UCD students.  Details can be accessed here https://www.ucd.ie/msc/

How do I know if I am doing well in my studies? 

You will know from the grades that you are receiving.  All your assessments are graded according to the UCD grading scale.  The University uses three scales to determine a module’s grade:

  • Letter grade scale
  • Pass/Fail grade scale
  • Distinction/ Pass/ Fail grade scale

Each module descriptor will indicate the grading scale used.  Full details about UCD’s grading scheme can be accessed here: https://www.ucd.ie/students/exams/gradingandremediation/understandinggrades/

I am a mature student who just returned to study in College this year. I am worried I won’t be able to do all these modules at home on my own. Can I reduce my workload to two modules for this semester and not lose my grant?  

If you have any queries relating to disability support, financial supports, mature entry student advisory supports, or Open Learning please email all@ucd.ie or disability@ucd.ie


What are the University’s plans for teaching in the summer trimester? *New 19 April 2021

Although national vaccination is now being rolled out, many of our students, by virtue of age and health, are scheduled for vaccination during the summer months. Consequently, the University has taken the decision to commit to a continuation of the current teaching and assessment delivery arrangements for the summer trimester. Similarly, essential research activity will continue under current arrangements.

This means that, although your classes will continue to be delivered according to your timetable, they will be online rather than on campus. The University knows that while most students have adapted well to remote classes and that many colleagues have reported proactive and positive student engagement, not being able to meet your classmates, peers and lecturers in person has been very disappointing.

As public health restrictions are eased, we will facilitate opportunities to have on-campus engagement for you. Throughout the year we have kept the campus, including the residences, open. The University continues to provide scheduled access to libraries and other onsite study space for those students who do not otherwise have suitable facilities or home environment to access learning remotely.

What is a Module Coordinator?

Each module is coordinated by a UCD faculty member who is there to answer any questions you may have in relation to the module that you are taking.  You will find their contact details when you register to each of your modules. 

Is it okay to email Module Coordinators/lecturers if I am having a problem with my studies?

Yes. Your lecturers are there to help you.  Many lecturers/Module Coordinators will be developing FAQs that pertain to your modules and programmes and it is important that you consult with those first to see if they address the issue that you have.  It is also important to remember that it may take some time for lecturers/Module Coordinators to reply due to the number of students that they are dealing with. 

Who should I contact in relation to information on my course?

In the first instance, you should make contact with your College and/or School Office.

More general guidance for students is available from the following websites:

UCD College of Engineering and Architecture

UCD College of Science

UCD College of Social Sciences and Law - Undergraduate

UCD College of Social Sciences and Law - Postgraduate

UCD School of Agriculture and Food Science

UCD Sutherland School of Law

UCD School of Medicine

How do I know what I have to study in each module? 

Each module has its own descriptor which you should read very carefully.  You can access all modules here 

Each module descriptor sets out clearly 

  • What you will learn?
  • How you will learn?
  • Whether you are eligible to take the module?
  • How you will be assessed?

It is important that you read each module descriptor carefully and refer to the learning outcomes and understand what is expected of you while studying the module. 

I keep seeing the term ‘learning outcomes’, what are learning outcomes?

Learning outcomes express what you will know, understand or be able to do after you have satisfactorily completed your modules and programme.   Learning outcomes focus on what you have achieved rather than merely focussing on the content of what has been taught. Learning outcomes in a module focus on what you can demonstrate at the end of a learning activity.   It also means that you are responsible for your own learning and you will have to be able to demonstrate attainment of key knowledge before being recognised as having successfully completed a programme of learning which includes all of the modules that you have studied. 

What is the online learning system called?


Who will show me how to use Brightspace?

Explore the 'Introduction to UCD' module when you first log in into Brightspace, your Virtual Learning Environment (VLE). The section called 'Discover IT' is designed to help you get started using IT@UCD. IT Services has developed a set of guides to help you with using Brightspace which can be accessed here.

If I can’t get into Brightspace who do I contact?

All students have an account in Brightspace and are automatically enrolled into their modules. You can access Brightspace through UCD Connect with your Connect username and password. If you have problems accessing your account, IT support is available. You can contact our IT Helpdesk at (01) 716 2700 or by emailing ithelpdesk@ucd.ie General hours of service are Monday to Friday, 09.00 to 17.30pm.

I have existing IX grades and do not have access to Brightspace what do I do?

If you are seeking to remediate IX grades in the current term you should contact your College or School Offices to be registered for access to the current Brightspace module, if required. Your module coordinator may choose to offer any remaining assessments using the original Brightspace module which you will always retain access to. You do not need to request access to this module. If you are unsure as to where to access your assessments for the purpose of remediation it is best to first check with your module coordinator. 

I had problems with Brightspace last trimester, what browser should I use for Brightspace?

The recommended browser for the best experience of using Brightspace is the latest version of Chrome. The Brightspace Pulse App is also a useful way to receive alerts and notifications from Brightspace on your mobile device. Our institutional app, UCD Mobile, provides easy access to a range of information and services. 

What sort of PC/laptop do I need for my online activities?

As parts of our teaching will be online, you will need access to a computer and internet connectivity to fully engage in your studies. We will provide access to the software you need for online learning and support with how to use it. We are committed to ensuring that our teaching is accessible.  UCD IT Services will provide you with all of this information at https://www.ucd.ie/itservices/startoftermguide/

What UCD Library facilities are available? 

Details of Library services are available here, which includes links to essential UCD Library contacts, services and resources for UCD researchers, lecturers and students. It also contains information regarding the opening hours of the James Joyce Library.

I am worried that I will have no one to talk to about my studies?

There is no need to worry, there are many different people that you can talk to about how you are getting on in your studies.  Yes, university is very different to school, but we are here to help and support you in your studies. You can contact your Module Coordinator in relation to understanding content, your School and College Programme Office in relation to matters around eligibility to register for modules or to explain the process around choosing modules and how the credit system works. If you feel that you are not keeping up with your work then you can contact your Student Adviser.  

What are Extenuating Circumstances and how do I apply?  

Extenuating circumstances are serious unforeseen circumstances beyond your control which may prevent you from meeting the requirements of your programme at a particular point in time. If you experience serious unforeseen circumstances which have caused you to

  • miss a substantial period of attendance (more than 10 working days)
  • have significantly affected your ability to study or complete assessments (continuous assessment and/or examinations)
  • have adversely affected your performance in any assessments you have undertaken,

your circumstances will be considered and may, for example, provide the opportunity to complete the impacted modules without academic or financial penalty, at a later date.

If your extenuating circumstances relate to missed in-trimester assessments or attendance, (mid-terms, tutorials etc.), local arrangements may be possible and you should contact the module coordinator as soon as possible and within ten days of the due date of any assessment.

If you know in advance that you are not going to meet a submission deadline, the Late Submission of Coursework Policy applies.  The application should be made prior to the due date, and granting an extension is at the discretion of the Module Coordinator.

If your extenuating circumstances relate to end-of-trimester assessments/exams or cover the whole trimester, your application should be submitted as soon as possible and before the final deadline.

If a local solution is not possible, contact your Student Adviser or Programme Office to submit a formal Extenuating Circumstances application.  

Further information and application forms are available at: Extenuating Circumstances Policy and Guidance Notes.

What is recognised as an extenuating circumstance?

Extenuating circumstances are serious unforeseen circumstances beyond your control which may prevent you from meeting the requirements of your programme at a particular point in time. If you experience serious unforeseen circumstances which have caused you to:

  • miss a substantial period of attendance (more than 10 working days)
  • have significantly affected your ability to study or complete assessments (continuous assessment and/or examinations)


  • have adversely affected your performance in any assessments you have undertaken, your circumstances will be considered and may, for example, provide the opportunity to complete the impacted modules without academic or financial penalty, at a later date.

If your extenuating circumstances relate to missed in-trimester assessments or attendance, (mid-terms, tutorials etc.), local arrangements may be possible and you should contact the Module Coordinator as soon as possible and within ten days of the due date of any assessment.

How do I complete the Extenuating Circumstances application form? *Updated Tuesday 8 December

To complete an online Extenuating Circumstances Application you should follow the following six steps:

(1) Familiarise yourself with the Guidance Notes on Extenuating Circumstances for Students which is available here.

(2) Go to the Student Services tab in SISWeb and click on "Applications for Extenuating Circumstances"

(3) Click on the "New Application" button and complete the information requested on this form

(4) In "Step 2" of the form you must list any modules and/or components which you have missed or were impacted by your extenuating circumstances. You will need to repeat this step for every module and/or component which you have missed or which was impacted. Please upload your documentation to support your application.

(5) Click "Submit your Application" when you are complete.

(6) If you could not upload your supporting documentation online, send the relevant documentation (see list below) to your College/School Office and they will then verify and accept your application.

Your application, when accepted, will be automatically forwarded to the module co-ordinator of each module you have missed or which was impacted for appropriate action.

Do I need to submit evidence of an extenuating circumstance? 


What evidence is required? *Updated Tuesday 8 December

Supporting evidence from one or more of the following competent professionals must be submitted before your application can be considered. Please note, a new upload facility is now available online through the SISweb extenuating circumstances application form to facilitate direct submission of this supporting evidence. If you cannot upload directly to the system please contact your College/School office. Please retain this original documentation as this may be required for audit purposes and also for your records. Medical certification or other evidence may not be provided by a relative.

The competent professionals include:

  • Medical practitioner
  • Garda
  • Other Health Professional
  • UCD Student Support Professional (e.g. Student Adviser, Student Counsellor)

Submission deadline:

Applications and supporting documentation must be submitted as close as possible to the time the circumstances occurred.

I want to take time out this trimester who do I contact?

You should contact your Student Adviser and College or School Office if you want to take a Leave of Absence by following UCD procedures in the usual way.


How will I know when my examination will take place or when my assignment is due?

Your official examination timetable for end of trimester examinations will be published and you will have access to it in good time.  Your lecturers / Module Coordinators will provide you with information on the timings and any submission date for assessments due to take place during this Trimester.

Where do I find out about examinations and assessment policies?

All information concerning examinations are located on the UCD official website https://www.ucd.ie/students/exams/ and on the UCD official FAQ website.  This is the only official source of information that you should use in relation to your teaching, learning, examinations, and assessments.   

If I know in advance that I will not be able to meet a submission deadline what do I do?

If you are not going to meet a submission deadline, the Late Submission of Coursework Policy applies.  The application should be made prior to the due date, and granting an extension is at the discretion of the Module Coordinator.

Is there a late submission of coursework penalty?

Yes. The Late Submission of Coursework Policy applies during this Trimester.  

When will my lecturer/Module Coordinator be in touch about my examinations and assessments?

Your module descriptor provides you with details on how and when you will be assessed during your module. You will receive clear comprehensive instructions on the assessment approaches and associated technologies during your module. 

How will assessments take place during this Trimester?

Your module descriptor provides you with details on how and when you will be assessed during your module. Your Module Coordinator will inform you of specific assessment arrangements in place for your modules. 

How do I submit my assignment?

You will submit your assignment through Brightspace. The instructions on doing this are here.

When I submit my assignment how do I know that my lecturer has received it?

When you submit your assignment you will receive a notification that it has been submitted successfully.

What if there has been an error in the assessment process?

If you believe that there has been an error in the assessment process, it may be possible to submit an Assessment Appeal. Please see the Assessment Appeals webpage https://www.ucd.ie/secca/assessmentappeals/ for further information on permitted grounds for appeal and on the Assessment Appeals process. Assessment Appeals may only be submitted following the release of final results.

What are my remediation options?

If you fail a module, normal remediation options will apply.  Guidance on remediation for each module is available in the module descriptor. Your lecturer/Module Coordinator will inform you of all your remediation options.

Can I resit an examination? 

The approach to resits is outlined in the module descriptor. If a resit is available, you will be required to undertake an assignment or an examination within the subsequent two trimesters. Your lecturer/Module Coordinator will inform you about your resit opportunities if they are required and they will be conducted in line with UCD regulations.

COVID-19 Health Support

I am a new / international student, do I need to register with a GP service? *New 8 March 2021

All registered students are entitled to attend the UCD Student Health Service for their GP services. ALL students, including international, are encouraged to apply for their PPS number which they are eligible for under education purposes. More information on how to apply for a PPS number can be found here.

I am concerned that I may have COVID-19. What should I do?

If you have fever, chills, cough, alteration to your sense of taste or sense of smell or shortness of breath, you need to call your own GP or Student Health Service who will conduct a telephone consultation with you to decide if testing is indicated. While waiting to speak to the nurse or doctor you should: 

  1. Self-isolate, stay away from other people
  2. Take paracetamol for fever or pain.
  3. Have your mobile close by and charged and also your Eircode (if known) to hand as this will help the COVID-19 testing service, to contact you easily if required.

Additional information regarding the COVID-19 virus is available on the HSE website. If you have any concerns around COVID-19 and are well please look at the Health Protection Surveillance website for information or contact the HSE public advice line 1850 241850. Please note that this line is extremely busy. 

I have been in contact with the Student Health Service and have been told that a test for COVID-19 has been ordered, when will the test be done?

There can be a waiting time for the test so please be patient. The Student Health Service cannot speed up the testing so please do not call the Service to request this.

I have had a test done yesterday but have not had the result, when will I hear about the result?

This can take a number of days. You will be informed as soon as the result is back. While you are waiting for the test result you need to remain in isolation, take paracetamol for fever or pain and ensure that you have plenty of fluids.

I am awaiting testing / a diagnosis, is there anything I need to do?

Please follow the advice being issued by the HSE regarding self-isolation for those persons who are symptomatic / awaiting test results (https://www2.hse.ie/conditions/coronavirus/testing.html).

If you are currently a Resident on campus, we would ask that you let the Front of House team know about your status. They will be able to provide information on supports available to you as you self-isolate. 

If you have not already done so, consider informing your closest contacts (i.e. housemates and partner) that you are being tested and advise them to ensure that they adhere to strict physical distancing protocols (information on physical distancing can be found at  https://www2.hse.ie/conditions/coronavirus/protect-yourself.html). 

You may also wish to inform close contacts (persons who you have had more than 15 minutes face to face contact with / have shared a room with for more than 2hrs in the 48hrs prior to your symptoms developing / since you have developed symptoms) who you are aware fall into a vulnerable group (see https://www2.hse.ie/conditions/coronavirus/at-risk-groups.html for details of vulnerable groups).

I have received a diagnosis that I am COVID-19 positive. What should I do next and who should I inform at UCD? 

If you receive a COVID-19 positive diagnosis, you should:

  • Follow the health advice issued to you upon diagnosis.
  • If you are living in Campus Residences contact the Front of House to report your symptoms. A member of the Campus Services staff will advise on the next steps.
  • All other students, and staff, who have attended campus and receive a COVID-19 positive diagnosis please phone 01-716-7999 as soon as you receive confirmation. You will be asked to provide information about your on-campus presence and activities in the days leading up to your diagnosis. This information will be used to facilitate an internal data gathering exercise, e.g. what rooms/labs you attended while on campus, and  this information will be made available to the HSE to assist them with their contact tracing work.

The HSE will begin contact tracing to inform your close contacts and you should provide them with all of the information that they need. To speed up this process you should consider informing your closest contacts (housemate and partner) of your positive diagnosis and advise them to restrict their movements until they are contacted by the HSE (see https://www2.hse.ie/conditions/coronavirus/self-isolation-and-limited-social-interaction.html for information on how to restrict movements).

You may also wish to inform close contacts (persons who you have had more than 15 minutes face to face contact with / have shared a room with for more than 2hrs in the 48hrs prior to your symptoms developing / since you have developed symptoms) who you are aware fall into a vulnerable group (see https://www2.hse.ie/conditions/coronavirus/at-risk-groups.html for details of vulnerable groups).

I am in self-isolation / undertaking restricted movement and I am feeling very upset, what can I do?

Student support services remain available. If you are a campus resident, please to talk to the residential management team or residential assistants. Student Advisers can be contacted by email and Zoom calls will be set up for individual consultations if necessary - Student Adviser contact details are available here. The UCD Student Counselling Services are available to students in the following ways: 

  • Telephone support to students currently attending counselling at UCD
  • Telephone consultations with staff who support students 
  • Providing useful information about self-care and coping on UCD student counselling webpage and student life app. 
  • CBT self-help tool SilverCloud

I don’t have family in Ireland. If I contract coronavirus, who will support me? * Updated 24 February 2021

If you are diagnosed with COVID-19, a Public Health Professional will contact you with the positive result. They will also advise you on self-care. Unless assessment at hospital is indicated, the current advice to all patients in a suspect case of COVID-19 is:

  • Stay at home/in your accommodation and self-isolate for a minimum of 14 days from the start of your symptoms, the last 5 days of which you should be without fever.  Further information is available on the HSE/HPSC website - How to self-isolate (stay in your room).
  • Household contacts should also restrict their movements for 14 days after the case went into isolation. Further information is available from the HSE/HPSC factsheet - Restricted Movements (stay at home).

It is likely that you will have already been self-isolating and looking after yourself at home for some time before the result comes back.

Your GP or the UCD Student Health Service remains available to you for advice and telephone/video assessment. Please also see other FAQs for further information on supports available to you and for further advice on what to do if you suspect you have COVID-19.

I am unable to attend campus because I am at higher risk from COVID-19, what should I do? 
* New 4 November

If you are concerned about the health risk from coronavirus, especially if you fall into high risk groups, you should seek advice from your doctor on whether or not it is safe for you to attend the college campus. Students with ongoing conditions that put them at very high and high risk from the coronavirus may be eligible for disability support and should contact UCD Access & Lifelong Learning for further information by emailing disability@ucd.ie.

You are asked to notify your College/School/Programme Office of this situation in a timely fashion, by email, or your programme may have set up a local arrangement such as a notification form. In circumstances where modules or  elements of a module cannot be taught at distance, the College/School/Programme Office will work with you to facilitate you to complete your studies when you are next able to return to campus.

I am living with a person who is at high risk from COVID-19 and I am concerned  about being on campus. What should I do? * New 4 November

If you either live with and/or have caring responsibilities for a person who is at very high risk from coronavirus you may have some concerns about returning to campus. You should initially seek advice from the very high risk person’s doctor before making a decision about coming back to campus.

You are asked to notify your College/School/Programme Office of this situation in a timely fashion, by email, or your programme may have set up a local arrangement such as a notification form. In circumstances where modules or elements of a module cannot be taught at distance, the College/School/Programme Office will work with you to facilitate you to complete your studies when you are next able to return to campus.

Where can I find more information?

More information can be found at Student Health Services COVID-19 FAQs.

Support (General and Pastoral)

Is the Student Desk open? *Updated 14 January 2021

The Student Desk team are currently working remotely and answering all queries though their Connnector. Phone lines & appointments will reopen when it is safe to do so. Check their askus page for up to date information.

Who is available to provide pastoral support and advice for students?

Student support services are offered as follows:

  • Student Advisers are available to offer support, information and advice to all students. Every programme has a designated student adviser and details of your adviser can be found on their web page. Appointments can be made for zoom meetings and telephone calls. If necessary, face to face meetings can be facilitated. You can also Live chat with our Student Advisers during office hours.
  • UCD Chaplaincy continues to play a vital role for students at this time.
  • UCD Global Experience team are available to respond to queries by email and Zoom.
  • Support and advice is also available from the UCD Students' Union.

What changes can I expect to the Student Health Service when I return to UCD?

The Student Health Service is open and available to all students albeit with some modifications. ALL appointments begin with a medical consultation over the telephone. The service cannot accommodate ‘walk-ins’ at this time unfortunately. To arrange your medical consultation please call 01 716 3134.

To have your questions answered in a quick and convenient manner, please visit the Student Health Services designated FAQ webpage.

What are the opening hours for Student Health Services? *Updated 8 March 2021

Monday to Friday: 9.30am to 12.30pm and 2pm to 4.00pm. Please note there will be a charge of €25.00 for all telephone clinical consultations. Other charges may be incurred depending on the service required. COVID-19 related consultations are free to registered students.

I don’t have access to a GP. When is the Student Health Service open and how do I access it? Will it be open on public holidays and over the weekend? 

The UCD Student Health Service is open from Monday to Friday (except on public holidays) and opening hours and contact details are available here in addition to contact details for out-of-hour services. If your concern relates to the coronavirus and you are well, please phone HSElive at 1850 241 850 (or 041 685 0300).

I am feeling unwell and the Student Health Service is closed. Where can I get advice?

These are the contact details of the out of hours services that are available to you for emergency or medical care. Please note there are charges for these services: 

  • EastDoc Telephone Number: (01) 221 4021
  • Doctor on Duty Telephone Number: (01) 420 0880. Opening hours 24/7

If you require advice regarding general health advice, please check out the HSE Under-the-Weather webpage. The Student Health Matters App is also a useful source of reliable information for the student population. It is available to download on Android and iPhone.

How do I access the UCD Student Counselling Service?

The UCD Student Counselling Service is still available to actively assist despite the COVID-19 pandemic. For the academic year 2020/21, the counselling team will offer physically distanced face to face counselling. In addition, the team will continue to offer phone and video counselling where deemed appropriate to accommodate students who are studying remotely. We will provide regular updates on our website to keep you informed of progress and how the service will work going forward. 

The UCD Student Counselling service delivery framework is designed to avoid unnecessary stand-by time for students. In the best interest of all students, if you are a registered student who is seeking counsel, please engage with the service at the time when you are ready to start counselling. Be assured when you register, you will be offered a counselling appointment within 10 working days of your request where resources allow. We work with counselling services in the vicinity of UCD, to provide counselling at busy times.   

To arrange to speak with a counsellor, please contact our team by phone at 01 716 3134 or email student.counselling@ucd.ie.  Please also visit the service's website for further valuable insights and resources about mental health.

What if I need urgent help?

If you are feeling very distressed and need urgent mental health support, you need to contact your GP surgery to request an emergency appointment. Additional options for immediate assistance can also be found here.

Are there any other services available to me outside of the UCD Counselling Service? 

The following services may be of assistance: 

  • HSE primary care psychology service 
  • HSE mental health service (both the above are accessed through your GP) 
  • Pieta
  • Samaritans
  • Jigsaw
  • Spunout

The University also provides a free CBT/self-help tool called SilverCloud in helping students deal with emotions such as anxiety and stress at this time.   

What should I do if I experience a bereavement or illness and cannot engage with my studies?  

If you experience a bereavement or illness or any other issue contact your Student Adviser and let the College or School Office know as soon as you can. They will provide you with the support you need.

I have a disability and feel overwhelmed by new technologies. Where will I get help? 

UCD Access & Lifelong Learning has a wide range of resources to assist students to adapt to this new working environment. Students can contact support staff for help by emailing disability@ucd.ie.

I have a learning difficulty and cannot type fast enough or process information quickly enough to show that I am participating in online discussions. What can I do?  

Access & Lifelong Learning have prepared some advice for students with learning difficulties who have difficulties with typing and/or processing information. These can be found on the UCD Access & Lifelong Learning FAQ page https://www.ucd.ie/all/cometoucd/studentsupport/ or you can contact staff for advice by emailing disability@ucd.ie.

Is there a UCD app that I can download?

Yes, you can find campus and learning information on the UCD Mobile app, which you can download for free. You can access an interactive map of the campus to help you get around, as well as news updates, access to your virtual learning environment, an events calendar, dining options and much more. Available for Apple and Android devices. You should also download the COVID Tracker App. 

Is the UCD Careers Network still offering supports and services? 

Yes, the UCD Careers Network continues to offer career coaching, personal and professional development opportunities, and access to job vacancies and other opportunities.

Can I access career related support while I’m off campus?

Yes, you can – whether you are based in Ireland or have returned to your home country, you can access UCD Careers Network services virtually. Undergraduate and graduate taught & research students can book appointments as normal via CareersConnect. The appointment may take place virtually via Google Hangouts or Skype (a telephone appointment is also possible) or where required in person. If you are having difficulty with internet connectivity or any other aspect of the appointment booking process please contact careers@ucd.ie. Online practice interviews are available via our Sonru platform. Contact us to arrange a practice interview. There is a wealth of career related resources available on the Careers Network website, including online versions of our Career Guides for each UCD College, access to platforms such as Vault (industry and company profiles, job search tips etc.) and Profiling for Success (psychometric tests, personality and career interest profiles), our '5 minutes on…' video series and our Jumpstart resource for international students.

I have not yet secured a job and I am concerned about the recruitment market. What support is available to me?

You can access all the services and supports of UCD Careers Network while you are a UCD student, and for up to 2 years after you graduate. If you are concerned about your graduate employment prospects, please make an appointment to speak to one of our Career & Skills Consultants.

Can I still register for and achieve the UCD Advantage Award?

Yes, you can. UCD Advantage is operating as normal. You can register for an online induction via CareersConnect. The process for submission of your UCD Advantage Application remains the same. Unfortunately, the certificate presentation ceremony will not take place in May, but we will post your certificate out to you and the achievement will be included on your UCD Diploma Supplement. If you have any queries in relation to your UCD Advantage application please contact skillsaward@ucd.ie.

Travel to Ireland

Can I travel to Ireland at this time? *Updated 26 March 2021

The Irish Authorities advise anyone coming into Ireland, apart from Northern Ireland and individuals arriving in Ireland from locations with a security rating of ‘normal precautions’ (green), to restrict their movements for 14 days, and this includes citizens and residents returning to Ireland. Restricting your movements means staying indoors in one location and avoiding contact with other people and social situations as much as possible. Further information around exemptions and shortened restrictions associated with PCR testing for some categories can be found through the public health travel information site.

Travellers arriving into Ireland from countries deemed ‘high risk’ are required, by law from 26 March 2021, to complete a quarantine period in a designated quarantine hotel.  Further details about travelling to Ireland during the COVID-19 pandemic can be found here.

I am currently living or studying overseas. How do I know if it is safe for me to travel to Ireland?

As the situation is evolving daily, UCD recommends that you check the public health advice and travel advisories issued by the country you are travelling from, as well as consulting with your airline for further information. You may also want to review the Department of Foreign Affairs and Trade website before making a decision on travel. 

What advice is the Irish Government providing about overseas travel at this time?

In order to receive the latest developments regarding travel restrictions, the Department of Foreign Affairs and Trade (DFAT) recommends that you download the DFAT Travel Wise App which will help you to stay safe and informed while abroad. In addition, if you are an Irish citizen, you can register your contact details on Citizens’ Registration, which allows DFAT to contact you and provide assistance in the event of an unforeseen crisis or family emergency while you are overseas.


How will physical distancing work on campus?

You are required to maintain 2m distance from other campus users both inside and outside. As part of our approach we are using dedicated entrances and exits along with one-way systems where possible; queues and distance markers combined with other safety measures like hand sanitising stations are also available. This will apply to all spaces including:

  • teaching and study spaces
  • residences
  • laboratories
  • social and sports facilities
  • libraries
  • outdoor spaces

Our buildings will be cleaned and disinfected regularly in accordance with Government and public health advice, and additional handwashing and sanitising facilities have been provided throughout.

How will campus be kept safe?

Much effort has gone into making UCD campuses safe for those coming to campus, with appropriate physical distancing, PPE requirements and enhanced cleaning measures in place. If the spaces are used safely by members of the community, fully adhering to the public health guidance, this greatly minimises the chances for the virus to spread.  Adherence to guidance is incorporated into the declaration that every student makes on registration.

Can I rent a locker on campus?

Lockers are available to rent for UCD students for the academic year in a number of buildings across campus. To rent a locker, please log in to your SISWeb account through UCD Connect and go to My UCARD tab, where locker availability will be shown. There is a fixed fee of €15 per locker per year, payable using your UCard. A tutorial on how to use the masterlock padlock is available here.