FAQs for Taught Students

Information UPDATED on Tuesday 28 September 2021.

 

The University is committed to looking after the health, well-being and academic progress of our students. The overriding principle is that we will continue to be led by Public Health recommendations to minimise the opportunity for COVID-19 to spread, therefore maximising your safety and the safety of the whole University community. 

Please visit this link to get up-to-date information on a range of campus amenities, facilities and supports. This site is updated regularly to provide information on the ever-increasing list of amenities, facilities and supports available virtually or on campus. 

New Students

What do I need to do to protect myself and others from COVID-19 whilst studying on campus at UCD?

  • Vaccination: Avail of the COVID-19 vaccination programme if you have not done so already, unless medically contraindicated.
  • Mask: Wear masks whilst indoors and only remove it when it is safe or appropriate to do so e.g. inside a restaurant or café whilst eating or drinking.
  • Santitise: Clean your hands regularly either by washing them or using the sanitising stations provided.
  • Record: Record your seat number in any lecture or learning activity attended on campus. Should there be a case of COVID-19 within a class, you will need to know your seat number for the purpose of contact tracing.
  • Care: Be vigilant and careful in your social activities. You should abide by the prevailing guidelines at all times and, where possible, use outdoor spaces for social interactions.  Where you are meeting with people indoors, keep a diary of who you meet in case contact tracing becomes necessary.

Can I defer for more than one year?

Deferral is normally allowed for one year only. However, in exceptional cases requests to extend deferral may be considered on a case-by-case basis.

I've already accepted my place can I still defer? 

It may still be possible to defer if you have accepted during the first few weeks of term. You must contact us immediately explaining via the form on the deferral website why you wish to defer now. It is important that you do so as early as possible because if you're deferring, the place needs to be made available to somebody else.  After mid-September (exact date TBC), deferral requests will only be considered in extenuating circumstances such as serious illness.

If I start the trimester but want to defer later, who do I contact? 

You should contact your Student Adviser and College/Programme Office if you want to defer by following UCD procedures in the usual way.

What is a Trimester and how long is it for?

UCD uses the term trimester as part of its Academic Calendar.  Each trimester includes a 12-week teaching period.  Trimesters are referred to as Autumn, Spring and Summer.

When will I know my timetable?

Your personal timetable will be available when you register.  In some modules where limitations on the numbers of student who can attend particular classes, you will be provided additional details on your on-campus schedule by your Module Coordinator.  You will be informed of when to register when you have accepted your place.

Where will I find my timetable?

When you log into your student account you will be able to access your timetable.  

What is UCD Horizons?

UCD Horizons is the name given to the modular and credit-based structure for taught degrees at UCD.

What does Stage mean? 

UCD uses the term stage to identify students at undergraduate level.  As a new student starting a programme in UCD you will be in Stage 1 of that programme. 

I don’t understand what modules are?

Modules are the units with a course (or in UCD terminology, programme). For most programmes you will take 12 modules per academic year, worth 5 credits each, so a total of 60 credits per year.  The majority of your study (between 10 of the 12 modules) will be in your chosen degree programme; some may be compulsory ‘core’ modules, others will be ‘option’ modules, where you choose modules that interest you from a list of modules in your degree subject(s). Where you choose to take up to 2 modules outside of your programme, these are referred to as “electives”

You have the choice to take additional option modules within your programme to deepen your learning, or elective modules outside your programme to if you want to broaden your horizons. The choice is yours – we hope you’ll benefit from the freedom and diversity it offers you.

What are elective modules?

As a Stage 1 undergraduate student you can register for your electives in the Spring Trimester.   Most undergraduate degree students can take elective modules.  Electives give you the chance to study modules from outside your programme area. Always read the information about a module to see if you will be interested in it and if you meet the module requirements. The Module Spotlight gives you a list of interesting elective modules that have places available. You can also choose to take Structured Electives. This means taking your elective credits in a structured manner over the course of your programme to form a recognised block of learning in a subject area amounting to a minimum of 15 credits – typically three 5 credit modules. There is a range of Structured Electives available from Languages to Statistics so make sure you explore the available choices before making your decision.  Discovery modules are an exciting addition to the range of elective modules on offer. Each module is taught by more than one school and is designed to deepen students’ understanding of different disciplinary perspectives on topics of significant importance. The content of the modules includes cutting-edge research and all relate to an issue of historical or current global significance. Read more about Discovery modules in UCD.

How do I register for an Elective Module? 

As a first year undergraduate, you can register to an elective module in the Spring Trimester.  If you want an elective module, simply click ‘Select Elective’ under it. Your choices will be recorded in the Electives Modules section of the electives page. If you see Provisional beside an elective choice, it means that places for that module will be randomly allocated. Electives that are provisional do not add up in the Credit Information box on the right-hand side of the electives page. If you get a place, the status will change to Confirmed and your credits will accumulate. 

Will I have exams like I did in secondary school?

The UCD modular system ensures that you will be exposed to a range of different types of assessment.  There will be no sit down in a room invigilated examinations at end of the first trimester. Depending on your School, your Module Coordinator will plan assessments for each module taking account of the learning outcomes to be assessed for that module. This will be explained in your module descriptor.   It means that once you commence your studies you will be working towards your assessments through essays, project work, online activities, practicals, and laboratory work as relevant to your programme.

What are open book examinations?

Open book exams allow you to take notes, texts, or resource materials into an examination. They test your ability to find and apply information and knowledge.

I keep seeing references to continuous assessment.  What does that mean in UCD? 

Continuous assessment is the continuous and frequent analysis of the learning performance. Your lecturer/Module Coordinator will explain clearly what is required of you and how you will be assessed during the module. 

I always struggled with writing essays; is there anywhere I can get help?

UCD Writing Centre provides free, one-to-one tuition and a range of workshops on all aspects of the writing process https://www.ucd.ie/writingcentre/

I always needed support with Maths; is there anywhere I can continue to get support? 

The Mathematics Support Centre provides support to UCD students.  Details can be accessed here https://www.ucd.ie/msc/

How do I know if I am doing well in my studies? 

You will know from the grades that you are receiving.  All your assessments are graded according to the UCD grading scale.  The University uses three scales to determine a module’s grade:

  • Letter grade scale
  • Pass/Fail grade scale
  • Distinction/ Pass/ Fail grade scale

Each module descriptor will indicate the grading scale used.  Full details about UCD’s grading scheme can be accessed here: https://www.ucd.ie/students/exams/gradingandremediation/understandinggrades/

I am a mature student who just returned to study in College this year. I am worried I won’t be able to do all these modules at home on my own. Can I reduce my workload to two modules for this semester and not lose my grant?  

If you have any queries relating to disability support, financial supports, mature entry student advisory supports, or Open Learning please email all@ucd.ie or disability@ucd.ie

Teaching and Assessment

What is a Module Coordinator?

Each module is coordinated by a UCD faculty member who is there to answer any questions you may have in relation to the module that you are taking.  You will find their contact details when you register to each of your modules. 

Is it okay to email Module Coordinators/lecturers if I am having a problem with my studies?

Yes. Your lecturers are there to help you.  Many lecturers/Module Coordinators will be developing FAQs that pertain to your modules and programmes and it is important that you consult with those first to see if they address the issue that you have.  It is also important to remember that it may take some time for lecturers/Module Coordinators to reply due to the number of students that they are dealing with. 

Who should I contact in relation to information on my course?

You should make contact with your College and/or School Office.

How do I know what I have to study in each module? 

Each module has its own descriptor which you should read very carefully.  You can access all modules here 

Each module descriptor sets out clearly 

  • What you will learn?
  • How you will learn?
  • Whether you are eligible to take the module?
  • How you will be assessed?

It is important that you read each module descriptor carefully and refer to the learning outcomes and understand what is expected of you while studying the module. 

I keep seeing the term ‘learning outcomes’, what are learning outcomes?

Learning outcomes express what you will know, understand or be able to do after you have satisfactorily completed your modules and programme.   Learning outcomes focus on what you have achieved rather than merely focussing on the content of what has been taught. Learning outcomes in a module focus on what you can demonstrate at the end of a learning activity.   It also means that you are responsible for your own learning and you will have to be able to demonstrate attainment of key knowledge before being recognised as having successfully completed a programme of learning which includes all of the modules that you have studied. 

What is the online learning system called?

Brightspace.

Who will show me how to use Brightspace?

Explore the 'Introduction to UCD' module when you first log in into Brightspace, your Virtual Learning Environment (VLE). The section called 'Discover IT' is designed to help you get started using IT@UCD. IT Services has developed a set of guides to help you with using Brightspace which can be accessed here.

If I can’t get into Brightspace who do I contact?

All students have an account in Brightspace and are automatically enrolled into their modules. You can access Brightspace through UCD Connectwith your Connect username and password. If you have problems accessing your account, IT support is available. You can contact our IT Helpdesk at (01) 716 2700 or by emailingithelpdesk@ucd.ie General hours of service are Monday to Friday, 09.00 to 17.30pm.

What browser should I use for Brightspace?

The recommended browser for the best experience of using Brightspace is the latest version of Chrome. The Brightspace Pulse App is also a useful way to receive alerts and notifications from Brightspace on your mobile device. Our institutional app, UCD Mobile, provides easy access to a range of information and services. 

What sort of PC/laptop do I need for my online activities?

As parts of our teaching will be online, you will need access to a computer and internet connectivity to fully engage in your studies. We will provide access to the software you need for online learning and support with how to use it. We are committed to ensuring that our teaching is accessible.  UCD IT Services will provide you with all of this information at https://www.ucd.ie/itservices/startoftermguide/

What UCD Library facilities are available? 

Details of Library services are available here, which includes links to essential UCD Library contacts, services and resources for UCD researchers, lecturers and students. It also contains information regarding the opening hours of the James Joyce Library.

I am worried that I will have no one to talk to about my studies?

There is no need to worry, there are many different people that you can talk to about how you are getting on in your studies.  Yes, university is very different to school, but we are here to help and support you in your studies. You can contact your Module Coordinator in relation to understanding content, your School and College Programme Office in relation to matters around eligibility to register for modules or to explain the process around choosing modules and how the credit system works. If you feel that you are not keeping up with your work then you can contact your Student Adviser.  

What are Extenuating Circumstances and how do I apply?  

Extenuating circumstances are serious unforeseen circumstances beyond your control which may prevent you from meeting the requirements of your programme at a particular point in time. If you experience serious unforeseen circumstances which have caused you to

  • miss a substantial period of attendance (more than 10 working days)
  • have significantly affected your ability to study or complete assessments (continuous assessment and/or examinations)
    or
  • have adversely affected your performance in any assessments you have undertaken,

your circumstances will be considered and may, for example, provide the opportunity to complete the impacted modules without academic or financial penalty, at a later date.

If your extenuating circumstances relate to missed in-trimester assessments or attendance, (mid-terms, tutorials etc.), local arrangements may be possible and you should contact the module coordinator as soon as possible and within ten days of the due date of any assessment.

If you know in advance that you are not going to meet a submission deadline, the Late Submission of Coursework Policy applies.  The application should be made prior to the due date, and granting an extension is at the discretion of the Module Coordinator.

If your extenuating circumstances relate to end-of-trimester assessments/exams or cover the whole trimester, your application should be submitted as soon as possible and before the final deadline.

If a local solution is not possible, contact your Student Adviser or Programme Office to submit a formal Extenuating Circumstances application.  

Further information and application forms are available at: Extenuating Circumstances Policy and Guidance Notes.

What is recognised as an extenuating circumstance?

Extenuating circumstances are serious unforeseen circumstances beyond your control which may prevent you from meeting the requirements of your programme at a particular point in time. If you experience serious unforeseen circumstances which have caused you to:

  • miss a substantial period of attendance (more than 10 working days)
  • have significantly affected your ability to study or complete assessments (continuous assessment and/or examinations)

or

  • have adversely affected your performance in any assessments you have undertaken, your circumstances will be considered and may, for example, provide the opportunity to complete the impacted modules without academic or financial penalty, at a later date.

If your extenuating circumstances relate to missed in-trimester assessments or attendance, (mid-terms, tutorials etc.), local arrangements may be possible and you should contact the Module Coordinator as soon as possible and within ten days of the due date of any assessment.

Do I need to submit evidence of an extenuating circumstance? 

Yes.

I want to take time out this trimester who do I contact?

You should contact your Student Adviser and College or School Office if you want to take a Leave of Absence by following UCD procedures in the usual way.

Exams and Assessment

How will I know when my examination will take place or when my assignment is due?

Your official examination timetable for end of trimester examinations will be published and you will have access to it in good time.  Your lecturers / Module Coordinators will provide you with information on the timings and any submission date for assessments due to take place during this Trimester.

Where do I find out about examinations and assessment policies?

All information concerning examinations are located on the UCD official website https://www.ucd.ie/students/exams/ and on the UCD official FAQ website.  This is the only official source of information that you should use in relation to your teaching, learning, examinations, and assessments.   

If I know in advance that I will not be able to meet a submission deadline what do I do?

If you are not going to meet a submission deadline, the Late Submission of Coursework Policy applies.  The application should be made prior to the due date, and granting an extension is at the discretion of the Module Coordinator.

Is there a late submission of coursework penalty?

Yes. The Late Submission of Coursework Policy applies during this Trimester.  

When will my lecturer/Module Coordinator be in touch about my examinations and assessments?

Your module descriptor provides you with details on how and when you will be assessed during your module. You will receive clear comprehensive instructions on the assessment approaches and associated technologies during your module. 

How will assessments take place during this Trimester?

Your module descriptor provides you with details on how and when you will be assessed during your module. Your Module Coordinator will inform you of specific assessment arrangements in place for your modules. 

How do I submit my assignment?

You will submit your assignment through Brightspace. The instructions on doing this are here.

When I submit my assignment how do I know that my lecturer has received it?

When you submit your assignment you will receive a notification that it has been submitted successfully.

What if there has been an error in the assessment process?

If you believe that there has been an error in the assessment process, it may be possible to submit an Assessment Appeal. Please see the Assessment Appeals webpage https://www.ucd.ie/secca/assessmentappeals/ for further information on permitted grounds for appeal and on the Assessment Appeals process. Assessment Appeals may only be submitted following the release of final results.

What are my remediation options?

If you fail a module, normal remediation options will apply.  Guidance on remediation for each module is available in the module descriptor. Your lecturer/Module Coordinator will inform you of all your remediation options.

Can I resit an examination? 

The approach to resits is outlined in the module descriptor. If a resit is available, you will be required to undertake an assignment or an examination within the subsequent two trimesters. Your lecturer/Module Coordinator will inform you about your resit opportunities if they are required and they will be conducted in line with UCD regulations.

Health Support during COVID-19

Do I have to wear a mask? * New Friday 10 September

Yes. The University has mandated that face coverings in the form of a face mask must be worn at all times in indoor settings. Please see https://www.ucd.ie/sirc/coronavirus/facecoverings/faqsstudents/ for further information.

I am a new / international student, do I need to register with a health service? * Updated 6 September, 2021

All registered students are entitled to attend the UCD Student Health Service for their General Practice health services. ALL students, including international, are encouraged to apply for their PPS number which they are eligible for under education purposes. More information on how to apply for a PPS number can be found here.

I am concerned that I may have COVID-19. What should I do? * Updated 6 September, 2021

If you have fever, chills, cough, alteration to your sense of taste or sense of smell or shortness of breath, you need to call your own GP or Student Health Service who will conduct a telephone consultation with you to decide if testing is indicated. While waiting to speak to the nurse or doctor you should: 

  1. Self-isolate, stay away from other people
  2. Take paracetamol for fever or pain.
  3. Have your mobile close by and charged and also your Eircode (if known) to hand as this will help the COVID-19 testing service, to contact you easily if required.

Additional information regarding the COVID-19 virus is available on the HSE website. If you have any concerns around COVID-19 and are well please look at the Health Protection Surveillance website for information or contact the HSE public advice line 1850 241850. Please note that this line is extremely busy.

I have been in contact with the Student Health Service and have been told that a test for COVID-19 has been ordered, when will the test be done? * Updated 6 September, 2021

There can be a waiting time for the test so please be patient. The Student Health Service cannot speed up the testing so please do not call the Service to request this.

I have had a test done yesterday but have not had the result, when will I hear about the result? * Updated 6 September, 2021

This can take a number of days. You will be informed as soon as the result is back. While you are waiting for the test result you need to remain in isolation, take paracetamol for fever or pain and ensure that you have plenty of fluids.

I am awaiting testing / a diagnosis, is there anything I need to do? * Updated 6 September, 2021

Please follow the advice being issued by the HSE regarding self-isolation for those persons who are symptomatic / awaiting test results (https://www2.hse.ie/conditions/coronavirus/testing.html).

If you are currently a Resident on campus, we would ask that you let the Front of House team know about your status. They will be able to provide information on supports available to you as you self-isolate. 

If you have not already done so, consider informing your closest contacts (i.e. housemates and partner) that you are being tested and advise them to ensure that they adhere to strict physical distancing protocols (information on physical distancing can be found at  https://www2.hse.ie/conditions/coronavirus/protect-yourself.html). 

You may also wish to inform close contacts (persons who you have had more than 15 minutes face to face contact with / have shared a room with for more than 2hrs in the 48hrs prior to your symptoms developing / since you have developed symptoms) who you are aware fall into a vulnerable group (see https://www2.hse.ie/conditions/coronavirus/at-risk-groups.html for details of vulnerable groups).

I have received a diagnosis that I am COVID-19 positive. What should I do next and who should I inform at UCD? * Updated 6 September, 2021

If you receive a COVID-19 positive diagnosis, you should:

  • Follow the health advice issued to you upon diagnosis.
  • If you are living in Campus Residences contact the Front of House to report your symptoms. A member of the Campus Services staff will advise on the next steps.
  • All other students, and staff, who have attended campus and receive a COVID-19 positive diagnosis please phone 01-716-7999 as soon as you receive confirmation. You will be asked to provide information about your on-campus presence and activities in the days leading up to your diagnosis. This information will be used to facilitate an internal data gathering exercise, e.g. what rooms/labs you attended while on campus, and  this information will be made available to the HSE to assist them with their contact tracing work.

The HSE will begin contact tracing to inform your close contacts and you should provide them with all of the information that they need. To speed up this process you should consider informing your closest contacts (housemate and partner) of your positive diagnosis and advise them to restrict their movements until they are contacted by the HSE (see https://www2.hse.ie/conditions/coronavirus/self-isolation-and-limited-social-interaction.html for information on how to restrict movements).

You may also wish to inform close contacts (persons who you have had more than 15 minutes face to face contact with / have shared a room with for more than 2hrs in the 48hrs prior to your symptoms developing / since you have developed symptoms) who you are aware fall into a vulnerable group (see https://www2.hse.ie/conditions/coronavirus/at-risk-groups.html for details of vulnerable groups).

I am in self-isolation / undertaking restricted movement and I am feeling very upset, what can I do? * Updated 6 September, 2021

Student support services remain available. If you are a campus resident, please to talk to the residential management team or residential assistants.

Student Advisers can be contacted by email and Zoom calls will be set up for individual consultations if necessary - Student Adviser contact details are available here.

Consult this link to helpful information provided by the UCD Student Counselling Service about how to cope during self-isolation https://www.ucd.ie/studentcounselling/workshops/resources/

A specially designed self-directed therapy programme called coping with COVID-19 is available          you here SilverCloud

For information about the UCD Student Counselling Service, please see website https://www.ucd.ie/studentcounselling/

If you have any questions about the service and/or feel you need to speak with a professionally trained counsellor, you can contact student.counselling@ucd.ie

I don’t have family in Ireland. If I contract coronavirus, who will support me? * Updated 6 September, 2021

If you are diagnosed with COVID-19, a Public Health Professional will contact you with the positive result. They will also advise you on self-care. Unless assessment at hospital is indicated, the current advice to all patients in a suspect case of COVID-19 is:

  • Stay at home/in your accommodation and self-isolate for a minimum of 14 days from the start of your symptoms, the last 5 days of which you should be without fever.  Further information is available on the HSE/HPSC website - How to self-isolate (stay in your room).
  • Household contacts should also restrict their movements for 14 days after the case went into isolation. Further information is available from the HSE/HPSC factsheet - Restricted Movements (stay at home).

It is likely that you will have already been self-isolating and looking after yourself at home for some time before the result comes back.

Your GP or the UCD Student Health Service remains available to you for advice and telephone/video assessment. Please also see other FAQs for further information on supports available to you and for further advice on what to do if you suspect you have COVID-19.

I am unable to attend campus because I am at higher risk from COVID-19, what should I do? * Updated 6 September, 2021

If you are concerned about the health risk from coronavirus, especially if you fall into high risk groups, you should seek advice from your doctor on whether or not it is safe for you to attend the college campus. Students with ongoing conditions that put them at very high and high risk from the coronavirus may be eligible for disability support and should contact UCD Access & Lifelong Learning for further information by emailing disability@ucd.ie.

You are asked to notify your College/School/Programme Office of this situation in a timely fashion, by email, or your programme may have set up a local arrangement such as a notification form. You may need to apply for extenuating circumstances or a leave of absence depending on how much of your programme you are unable to attend.

I am living with a person who is at high risk from COVID-19 and I am concerned  about being on campus. What should I do? * Updated 6 September, 2021

If you either live with and/or have caring responsibilities for a person who is at very high risk from coronavirus you may have some concerns about returning to campus. You should initially seek advice from the very high risk person’s doctor before making a decision about coming back to campus.

Where can I find more information?

More information can be found at Student Health Services COVID-19 FAQs.

General and Pastoral Student Support

Is the Student Desk open? *Updated 28 September 2021

The Student Desk team is operating an email, telephone and appointment service. Check www.ucd.ie/askus for full details.

Who is available to provide pastoral support and advice for students? * Updated 6 September, 2021

Student support services are offered as follows:

  • Student Advisersare available to offer support, information and advice to all students. Every programme has a designated student adviser and details of your adviser can be found on their web page. Appointments can be made for zoom meetings and telephone calls or face to face meetings.
  • UCD Access and Lifelong offers support to access students, including those on low income, with a disability, part-time, refugee-protection applicants and mature. Students can visit the UCD Access and Lifelong Learning centre or e-mail all@ucd.ie
  • UCD Chaplaincycontinues to play a vital role for students at this time.
  • UCD Global Experience teamare available to respond to queries by email and Zoom.
  • Support and advice is also available from the UCD Students' Union.

What changes can I expect to the Student Health Service when I return to UCD?

The Student Health Service is open and available to all students albeit with some modifications. ALL appointments begin with a medical consultation over the telephone. The service cannot accommodate ‘walk-ins’ at this time unfortunately. To arrange your medical consultation please call 01 716 3134.

To have your questions answered in a quick and convenient manner, please visit the Student Health Services designated FAQ webpage.

What are the opening hours for Student Health Services? *Updated 6 September 2021

Monday to Friday: 9.30am to 12.30pm and 2pm to 4.00pm. Please note there will be a consultation fee for all telephone clinical consultations. Other charges may be incurred depending on the service required. COVID-19 related consultations are free to registered students.

I don’t have access to a GP. When is the Student Health Service open and how do I access it? Will it be open on public holidays and over the weekend? 

The UCD Student Health Service is open from Monday to Friday (except on public holidays) and opening hours and contact details are available here in addition to contact details for out-of-hour services. If your concern relates to the coronavirus and you are well, please phone HSElive at 1850 241 850 (or 041 685 0300).

I am feeling unwell and the Student Health Service is closed. Where can I get advice?

These are the contact details of the out of hours services that are available to you for emergency or medical care. Please note there are charges for these services: 

  • EastDoc Telephone Number: (01) 221 4021
  • Doctor on Duty Telephone Number: (01) 420 0880. Opening hours 24/7

If you require advice regarding general health advice, please check out the HSE Under-the-Weather webpage. The Student Health Matters App is also a useful source of reliable information for the student population. It is available to download on Android and iPhone.

How do I access the UCD Student Counselling Service? * Updated 6 September, 2021

For the academic year 2021/22, the counselling service will offer counselling in a variety of ways including physically distanced face to face counselling, counselling via Zoom and phone.  The   team will discuss options with you to find the way that works best for your needs.  As things change rapidly these days, we will provide regular updates on our website to keep you informed about how the service is working for students and to give you access to helpful resources to use to support yourself through tough times. 

The UCD Student Counselling service is committed to responding to students as soon as possible.   In the best interest of all students, if you are a UCD student who is seeking counselling, it is best to register with the service at the time when you are ready to start counselling. Be assured when you register, you will be offered a counselling appointment within 3 weeks of your request and where resources allow, the wait could be less. We work with partner counselling services in the vicinity of UCD, to provide counselling at busy times.   This is explained in more detail when you engage with the service.

When the term starts, it will be possible to register for an appointment to speak with a counsellor via the website.  If you have any queries about counselling and/or if you feel your need to consult a counsellor are urgent, please contact our team by phone at 01 716 3134 between 9.30 & 4.30 daily or emailstudent.counselling@ucd.ie.  

Please visit the UCD student counselling service  website for information about how the service works and for resources about how to cope with COVID -19 and other challenges that impact on our mental health.

What if I need urgent help? * Updated 6 September, 2021

If you are feeling very distressed and need urgent mental health support, you need to contact your GP surgery to request an emergency appointment. Additional options for immediate assistance can also be found here.

Are there any other services available to me outside of the UCD Counselling Service? * Updated 6 September, 2021

The following services that are free of charge may be of assistance: 

  • HSE primary care counselling services (CIPC) – accessed via GP/Doctor and free for medical card holders.
  • HSE adult mental health service (both the above are accessed through your GP) 
  • Pieta
  • Samaritans
  • Jigsaw
  • Spunout

UCD also provides all students with a free evidenced based CBT/self-directed support  tool called SilverCloud where you will find a wide range of helpful tools to support you to manage sleep difficulties, mood challenges, anxiety, stress, COVID-19 related stress, financial worries and body image concern to name but a few, check out SilverCloud 

What should I do if I experience a bereavement or illness and cannot engage with my studies?  * Updated 6 September, 2021

If you experience a bereavement or illness or any other issue contact your Student Adviser and let the College or School Office know as soon as you can. They will provide you with the support you need.

I have a disability and feel overwhelmed by new technologies. Where will I get help? * Updated 6 September, 2021

UCD Access & Lifelong Learning has a wide range of resources to assist students to adapt to this new working environment. Students can contact support staff for help by emailing disability@ucd.ie.

Is there a UCD app that I can download? * Updated 6 September, 2021

Yes, you can find campus and learning information on the UCD Mobile app, which you can download for free. You can access an interactive map of the campus to help you get around, as well as news updates, access to your virtual learning environment, an events calendar, dining options and much more. Available for Apple and Android devices. You should also download the COVID Tracker App

Are UCD Careers Network supports and services available? * Updated 6 September, 2021

Yes, the UCD Careers Network continues to offer career coaching, personal and professional development opportunities, and access to job vacancies and other opportunities. Careers Network will reopen on Monday 06 September 2021 with most services continuing to be delivered online.

Can I access career related support while I’m off campus? * Updated 6 September, 2021

Yes, you can you can access UCD Careers Network services virtually. Undergraduate and graduate taught & research students can book appointments as normal via MyCareer, a new career development platform launching in September 2021. The appointment may take place virtually via Zoom, Google Hangouts or Skype (a telephone appointment is also possible).  A number of face-to-face career coaching sessions are available daily and bookable online at www.ucd.ie/careers/ . If you are having difficulty with internet connectivity or any other aspect of the appointment booking process please contact careers@ucd.ie. The MyCareer platform includes 1000’s of e-learning courses, CV development and practice online interviews assisted by artificial intelligence, access to job opportunities, practice aptitude tests and personality related measures, careers information and much more.  There is a wealth of career related resources available on the Careers Network website, including online versions of our Career Guides for each UCD College and a special edition on Entrepreneurship and self-employment., our '5 minutes on…' video series and our Jumpstart resource for international students.

I have not yet secured a job and I am concerned about the recruitment market. What support is available to me? * Updated 6 September, 2021

You can access all the services and supports of UCD Careers Network while you are a UCD student, and for up to 2 years after you graduate. If you are concerned about your graduate employment prospects, please make an appointment to speak to one of our Career & Skills Consultants.

How do I register for and achieve the UCD Advantage Award? * Updated 6 September, 2021

UCD Advantage is operating as normal. You can register for an online induction via MyCareer. The process for submission of your UCD Advantage Application remains the same. When complete, the achievement will be included on your UCD Diploma Supplement. If you have any queries in relation to your UCD Advantage application please contact skillsaward@ucd.ie.

Travel to Ireland for International Students

What are the current public health guidelines in relation to travelling to Ireland? * New 11 October 2021

If you are travelling to Ireland, you may have to quarantine on arrival.

Everyone arriving in Ireland must complete a Passenger Locator Form before boarding a flight or taking a boat to Ireland.

People arriving from the EU and EEA who have an EU Digital COVID Certificate do not have to quarantine, unless their Certificate is based on an antigen test or they have not been vaccinated with an EMA-approved vaccine.

Different rules apply for arrivals from outside the EEA.

For further information, please review the guidelines provided here.

I am currently living or studying overseas. How do I know if it is safe for me to travel to Ireland?

As the situation is evolving daily, UCD recommends that you check the public health advice and travel advisories issued by the country you are travelling from, as well as consulting with your airline for further information. You may also want to review the Department of Foreign Affairs website before making a decision on travel. 

Do I need to be vaccinated before I travel? * Updated 11 October 2021

We would encourage all students to avail of the COVID-19 vaccination before they commence their journey to Ireland.  For those who do not have access to COVID-19 full vaccination in advance of travel, you will be eligible to register for a vaccine on arrival. 

The following webpages have useful information for students:

If you have a PPS number, you can use the online registration portal to book your vaccination: https://vaccine.hse.ie/

If you don't have a PPS number, you will need to use the telephone registration helpline to register for a vaccination appointment: 1850 241 850 from Monday-Sunday, 8am-8pm. Alternatively, you may wish to avail of vaccination walk-in clinics when they are available (PPS numbers are not essential to avail of this service).

You will need to be resident in Ireland in order to book a vaccination appointment, and the health service will not permit you to book an appointment in advance, before your arrival here. You will be required to bring photo identification and proof of address with you when attending your appointment.

Although a PPS number is currently not required to book a vaccination appointment, it is recommended that you apply for one when you arrive in Ireland to give you better access to the Irish public health care system and other public services. gov.ie - Get a Personal Public Service (PPS) Number (www.gov.ie)

What advice is the Irish Government providing about overseas travel at this time? * Updated 11 October 2021

In order to receive the latest developments regarding travel restrictions, the Department of Foreign Affairs (DFA) recommends that you download the TravelWise App which will help you to stay safe and informed while abroad. In addition, if you are an Irish citizen, you can register your contact details on Citizens’ Registration, which allows the DFA to contact you and provide assistance in the event of an unforeseen crisis or family emergency while you are overseas.