What is the Graduate Studies Connector?
The Graduate Studies Connector is an online contact form used by the Graduate Studies team to manage email interactions with current and prospective students, alumni and staff. It is built using an online form building tool called Wufoo.
How does the Graduate Studies Connector work?
When you want to contact us by email, you can use the contact form to log your query. This sends us a notification containing the information you have provided, and we will then do our best to reply to your query as soon as possible.
What kind of information do we collect and store?
The Graduate Studies Connector asks that you provide information so we can narrow down the type of query and also help create a repository of the kinds of queries we are receiving.
Why do we use the Graduate Studies Connector?
We use the Connector to help provide the best service possible. Due to the volume of emails and the wide variety of their content it is impractical for us to simply use an email address. The Graduate Studies Connector allows us to gather exactly what we need to know to resolve your query with minimal need for back-and-forth.
Who else in UCD uses the Graduate Studies Connector?
The Graduate Studies team is the only team using our specific Graduate Studies Connector within the University. In many cases, however, we may need to forward your query to other areas in the University if we are unable to assist. The most common areas we may forward your query to are: UCD Student Desk Connector or UCD Foundation for Newman Scholarship Programme queries. Lots of areas/units/teams in UCD use a Connector, including many colleges/schools. However, each area can only access the data from their own Connector.
Who can access the information stored on the Graduate Studies Connector?
UCD Graduate Studies team members: Your information can only be accessed by members of staff working in the Graduate Studies team or (if forwarded) other UCD staff who may need to access the data in order to help resolve your query.
Other UCD staff responsible for the administration and maintenance of Student Connectors: We have a team who is looking after the administration and maintenance of student connectors in the university. These people potentially can also access the data.
Wufoo: Wufoo will have access to aggregate (anonymized) responses, activity and behavior of those who use the Graduate Studies Connector. Our contract with Wufoo is contingent of the fact that they are fully GDPR compliant.
You: You will receive an email containing all of the information you provide through the Graduate Studies Connector as a receipt of your query. If you would like to access or edit any of the information that we have stored through the Graduate Studies Connector, please contact us and we will be happy to help.
What are my rights to information?
You have the right to request to see or edit the information you provide through the Graduate Studies Connector at any time. If you have any questions about your stored information, please contact us and we will be happy to discuss it with you.
If after contacting the Graduate Studies team you are unhappy about the information that we are storing, you have the right to contact the DPCO (Data Protection Commissioner Office).
Contact details
If you have any questions about the Graduate Studies Connector, please contact us or call in to the Tierney Building and we will be happy to help. Please find further relevant contact details below: