Welcome to UCD!

This guide is designed to introduce the key IT services available and help you get started using IT at UCD. IT Services would like to wish you every success during your time at UCD!

Don't forget to follow us on Twitter @ucditservices for the latest news and service announcements.

Download the free UCD Mobile app available for Apple and Android devices featuring an interactive map of the campus, news, Blackboard, an events calendar, dining options and much more.

UCD Connect - your gateway to IT Services

UCD Connect provides access to Google Mail, Blackboard, Calendar and Google Drive together with software applications and other services such as Office 365, your library account, online file storage, UCD noticeboard and news.

 

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Your UCD Connect account

This is known as your Connect username and password and gives you access to a number of important services as listed above plus InfoHub for reports and personal information & many applications on the network*

You need to change your password after a successful login, using the self service password service (selfpass.ucd.ie).  Please do this as soon as possible.

Your email address and account will remain open for the duration of your academic career here in UCD.


*Access depends on your role in the University. Check your IT services entitlements here.

UCD Connect

Email at UCD

UCD email is provided in partnership with Google and provides each staff member with a personalised email address. Your UCD Connect account integrates with Google Calendar, Google Drive and Google+, all of which can be synced to smart phones for easy access.

Through your UCD email address you will received a bi-weekly Staff E-zine with University related news and other targeted communications.  

To access your email go to UCD Connect and click on the mail icon.

Wireless Services

Wireless access to the UCD network is available campus wide in all the main buildings.

There are two wireless networks you can avail of: UCD Wireless and eduroam (authenticated access).

Before connecting to the UCD wireless network on your laptop you will need to have the correct anti-virus and security software installed.

Check that your web browser options are not manually configured to use any other internet settings you may use elsewhere.

UCD Wireless eduroam

UCD Infohub

UCD InfoHub is a services and information portal that allows staff members to view and amend the personal details of their staff profile, apply for a UCD parking permit, manage their UCard account and book shared teaching spaces on campus.

InfoHub also provides access to a wide range of other services such as event booking management, customer relationship management (CRM), electronic payments, online forms and workflow.  It provides a targeted communications facility, and delivers a range of operational and management reports covering all the business areas of the university.

InfoHub is available to all UCD staff – your specific level of access is driven by your role within the university.

Infohub is accessed from UCD Connect.

Download Our Apps!

UCD Mobile

UCD Mobile is a free app which gives you really handy access to key online services.

Download this app before you arrive on campus - you can use the campus map feature to find your way around. If you have an iPhone - tap into use the 3D interactive view to find whatever building you are looking for. There's registration information on it, and you can look up library journals on the bus and check class notes and announcements. 

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Download UCD Mobile from Google Play or the App Store

 

 

 

Brightspace Pulse

Pulse is the mobile learning app offered by Brightspace available on IOS and Android devices.  It is a mobile app that helps students keep track of important updates. It brings news, deadlines, and grades together in one place so you can spend less time organizing and more time learning.

Available to download from Google Play and Apple AppStore.

Virtual Learning at UCD

At UCD staff and students have access to a virtual learning environment. This is where lecturers will post announcements, online content and notes and you can students can submit assignments and join discussion threads. UCD is currently transitioning to Brightspace, the new virtual learning environment (VLE), which is replacing Blackboard (and Moodle) at UCD. Please bear with us during this transition, as both Blackboard and Brightspace will be running concurrently for a period of time. There are over sixty Early Adopter modules which are the only modules using Brightspace this semester, so you may end up using Blackboard for some modules and Brightspace for others.

In the meantime please see our introductory videos to Brightspace and Blackboard in the sections below. Remember support is always available. You can drop into an IT Centre or contact the IT Helpdesk at 01 716 2700 or ithelpdesk@ucd.ie. For more information on Brightspace visit www.ucd.ie/futurevle     

 

Brightspace

The Brightspace Virtual Learning Environment (VLE) provides e-learning services to students and staff at UCD.

Brightspace allows lecturers to share module materials, post announcements for students, and run quizzes and surveys. Brightspace also includes a Virtual Classroom facility, discussion forums and various other module tools. Click here for a quick video tutorial of the Brightspace environment. You'll find more information about Brightspace at www.ucd.ie/futurevle.

Read more about Brightspace

Software & Hardware

IT Services offer a range of academic software that can be accessed in a number of different ways.

AppsAnywhere (Application Jukebox) allows you to access a selection of the most popular academic software (AutoCAD, SPSS and many more) without having to install the applications. Access this service from your own device through the AppsAnywhere icon in UCD Connect using your UCD username and password.

Software Downloads provides access to applications that are licensed for local installation. You can access this service in UCD Connect by clicking on the Software Download icon. Make sure to download Sophos Anti-virus to keep your machine safe on the network.

Buying new equipment? UCD have entered framework agreements with Dell and Apple. More information available here.

Please also note information on our Supported operating systems.

Read more about software

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IT Training in UCD

IT Services offer a range of courses for staff in UCD including:

Microsoft Office courses are free and participants can sit an exam to qualify for Microsoft Office Specialist (MOS) accreditation.

IT Security awareness is vital to help protect the university's and your personal information so we run a number of related courses for UCD Staff.

Our Media Services group promotes educational technology in the university through courses, seminars and workshops. Courses offered range from media skills training to the effective use of communication tools, and how to use a range of open source authoring tools.

Don't forget as a new member of staff you should come to our monthly Staff IT Induction course.

Read more about IT Training

Keep you and your devices safe online

Protect your Password

 

  •  UCD Passwords should be Unique, Strong and Never Shared

Protect your Account

  • Never use your UCD email address for social or personal websites or apps

Protect your Device

  • Apply software updates when they are due and install Anti-Virus software

Protect your Information

  • Beware of Phishing, Encrypt your files and Backup frequently

Protect your online identity

  • Check your privacy setting and remember 'whatever you put online stays online forever'

Training:

  • Our courses include practical IT security awareness training for staff and also technical training for system administrators. Enrol in our Information Security Awareness Course in Blackboard (module ISA101).

IT Security begins with you

IT Facilities plus Help & advice

IT support is available to all UCD staff and students. You can contact our IT Helpdesk at (01) 716 2700 or by emailing ithelpdesk@ucd.ie.  Alternatively, you can drop into one of our IT Centres located in the Daedalus and Health Sciences buildings.

IT Services have over 500 open access PCs for staff and student usage across campus.

IT Facilities in UCD Helpdesk & IT Centres