IT Services provides a video conferencing service, which can be used for teaching, collaborative work, management meetings, job interviews, vivas and other events.

Video conferencing services are provided in the Daedalus building - Monday to Friday 09.30 to 17.30. Services will be provided on a best endeavor basis outside these hours.


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Access to the video conferencing services can be obtained by completing the booking form below.

You will then be contacted within 24 hours to confirm your room booking and, if it is your first time using video conferencing in this room, you will be asked to attend a pre-use training session at a suitable time.

Support is also available through online documentation, by emailing or by phone at (01)7162700.
See below for a list of available facilities:

Seats  12
Connectivity  IP
Media Type  V, HD, D
Connections  PtP, MP, O
Laptop Connection Yes
Wireless Network  Yes


Please see the Customer Charter for our defined service level agreements and resolution times.


  1. Power on monitors. The left monitor takes about 30 seconds longer to power on than the right monitor.
  2. Select the DVI button on the monitor remote
  3. Power on the Polycom by pressing power button (item 1 on fig 1). The Polycom system takes about 20 seconds before seeing the splash-screen the camera will also swivel around to the setting it was last at before been switched off.
  4. Press the home button on remote (item 2 on Fig 1)
  5. To dial into the UCD Daedalus MCU room at Heanet type the following number using the keypad 003530110051122 and select the call option (item 3 on fig 1)
  6. To dial directly to another system type the IP address of the system you wish to contact, and press call. If the remote site is contacting this site the system is set to auto-answer so you should not need to do anything.
  7. If you wish to join another room on the Heanet bridge and don’t know the room number .Dial this brings you to the Heanet MCU main interface . Select the far option on your remote (see item 4 for fig 1) and use the arrow keys to select the room you require ,the right arrow key is used to enter the room . If you need to enter a pin use the keypad to enter this
  8. To hang up from a call press the red hang-up button on remote ( item 5 on fig 1)
  9. To adjust the camera view . Select camera option on remote (item 6 on fig 1) and use the arrow keys (item 7 on Fig1)to move the camera to select the second camera on celling, select camera and then just arrow keys to select 2 and then the view from second camera will appear on left screen where you can adjust it if you wish . You can also use the zoom options on the remote (item 8 on Fig 1) to focus in on a certain speaker
  10. If you wish to transmit content i.e power point presentation or word document . Select the content option (item 9 on Fig 1) this will display either the content attached to the smartboard or the content attached to the pc inside the coms room .
  11. To change the layout of the display i.e what appears on which screen press the display button (item 10 on Fig 1) on the your remote control this will alternative between content the display of the room from the camera in G4 and the remote sites
  12. To power off the system press the power button on the remote for 3 seconds

Figure. 1

Q1. Explain the terms used in the table on the video conferencing page?

The following is the key to the table:

    1. V = Video – this supports a video connection
    2. HD = High definition video – this supports a high definition video connection
    3. D = Data – this supports the transfer of data between the sites
    4. IP = Internet protocol – the connection takes place over the Internet using IP protocols
    5. ISDN = Integrated Services Digital Network – this connection takes place over the telephone network
    6. PtP or P2P = Point to Point – this connects the two users directly over the network used
    7. MP = Multipoint – this connects two or more users via a central hub over the network used
    8. O = Open endpoint – this allows one user to broadcast and other users to view the broadcast


Q2. What video conferencing client software do I need on my laptop/desktop to connect as a remote user to the UCD HEAnet Video Conferencing Room?

UCD IT Services does not prescribe which video conferencing software remote users should use, however the following are examples of software which should work:

    1. Microsoft Netmeeting
    2. Windows Meeting Space
    3. Windows Live Messenger (Bundled with Windows OS)
    4. Ekiga (Open source)
    5. Polycom PVX (Commercial)


Q3. How can I connect as a remote user to the UCD HEAnet Video Conferencing Room?

You can connect to the UCD HEAnet Videoconferencing Room as follows:


1. Using the IP address of the HEAnet MCU

      • Dial
      • Type in the UCD room number: 122

2. Using the GDS number (if you or your institution are already set up to use GDS this is the easiest way to connect)

      • Dial 003530110051122

3. Using a standard phone or via ISDN

      • Dial the telephone POTS/ISDN gateway at + 353 (0)1 4490889
      • When asked for an extension number, enter 003530110051122#


Q4. Is there a maximum number of remote users who can connect to the UCD HEAnet Video Conferencing Room?

No, there is not limit on the number of remote users who can connect to the UCD HEAnet Videoconferencing Room.


Q5. Is it possible to record the video conferencing session for access by remote users in the future?

No, this is not possible at the moment, although this service may be available in the future.


Q6. Where can I get more information on HEAnet's Video Conferencing service?

Please go to the following website


Q7. Why is there no quick start guide published for the Media Services facility?

The video conferencing service provided in Media Services is accompanied rather than self-service. Media Services will provide any technical support that is needed.