First year students receive details of their Connect account with the information they receive from the University.

Your username is your CAO number and the first password* is date of birth (DDMMYY).
(*if you have already created a SISWeb password, use that to log in).

You need to change your password after a successful login, using UCD Password self service (selfpass.ucd.ie). Please do this as soon as possible.

Your email address and account will remain open for the duration of your academic career here in UCD. Once you graduate, you will retain access to your email and associated Google applications including Google calendar and unlimited storage space through Google Drive. Further details on this can be found on our Email for Life information web page.

Please note, access to all other IT services will close (e.g SISWeb, Office 365, Apps Anywhere, Online Library, Eduroam, Lab access, Blackboard etc) once you are no longer registered with the university.

Student Employees
All registered students do not require a "staff" type account. Once you have been set up on the HR system, your student Connect account will give the access you need to almost all IT services and CORE ESS,

Once your HR record has been completed, you will receive an email  from UCD IT Services containing your Personnel number.  This will go to the personal email address that you have provided to the University.*  

You will be invited to activate your new Connect account and email address.   Just follow the steps on screen.  Information on this process is available on our account activation webpage.

This process refers to categories of permanent, temporary contract & Non Contractual Appointee.

Remember: This account and email address will expire when your contract ends.

*Q. What if I don’t have a personal email address?
A. You should create one just for use as a personal contact email for UCD  – It is needed for the account activation process and can be used to recover UCD Connect passwords for the UCD Password Self Service tool at a later stage.  

*Q. Where can I see what personal email address that I have given the University?
A. This will be recorded in Infohub, under My Profile, then select Email Preferences.

*Q. Can I change the personal email address that I have provided?
A. Yes. This can be changed in Infohub, under My Profile, then select Email Preferences at any time.

Once your HR record has been completed, you will receive a confirmation mail from HR containing your Personnel number and instructions on how to collect your Connect account.

In order to start the process of activating your new Connect account and email address, you will need to log in to Infohub, select My Profile on the top right hand corner and select Request UCD Connect Account.  You will then receive an email to the personal email address that you have provided to the University.   

From here, you will be invited to activate your new Connect account and email address.  Just follow the steps on screen.  Information on this process is available on our account activation webpage.

This process refers to categories of Casual Hourly Claimants and Retired staff who don’t have a Connect username.

Remember: This account and email address will expire when you leave UCD.

This process does not apply to working students.  Please see section on Student accounts.

Sponsored Connect IT Accounts

Important notice for Sponsored Accounts from January 2019 - IT Services will be conducting a full review of access to UCD IT systems given to people who are not employed by or studying in UCD.  This review will be done with other service providers in the university. As a result, the criteria below is subject to change and requests for access may not be processed.

Sponsored Connect IT accounts are set up to facilitate people who require access to IT systems on behalf of Schools & Units, who are not students or employees of the university.  A Visitor number and associated Connect account can be created on request, subject to review.

New request and collection process from January 3 2019:

In order to apply,  the Head of School or Unit (equivalent to Head of School) must complete a form containing all the details below.  The request form is available here. 

The mail must contain ALL of the following details on order to complete the request:

• Sponsors name and personnel number
• College and School or Department that the account will be associated with
• Name of the person for whom the account is for
• The personal email address of the person for whom the account is for* 
• Start and end date (maximum 12 months)
• Please indicate if the account is for:

              -  Temporary Admin/Professional

              -  Visiting Academic

•    You will be asked to confirm if  this person is not going on the central UCD HR system in the future.

The form will generate an email request to our IT Helpdesk. A copy of this request will be sent to the Sponsor.  Once our IT Helpdesk has verified and created the Visitor record, an email will be sent to the persons personal email address* inviting them to activate their new Connect IT account.  (This may take up to 2 working days) Please follow the steps on screen.  Information on this process is available on our account activation webpage.

Please note the following important information in relation to Sponsored Connect IT Accounts:

By requesting a Sponsored Connect account for a person, the School must be aware that both the person who the account is for and the Head of School are bound by the Acceptable Usage Policy for that account.

• All Sponsored accounts have a maximum duration of 12 months from the time of creation.
• Due to licencing restrictions, Sponsored Connect accounts do not provide the same access as a full staff account.
• Only Visiting academics have access to online library resources
• If the person goes onto the central HR system, they will get a new Connect account associated with that record.  Sponsored Connect IT accounts cannot be transferred.
• An email is sent 30 days in advance of the expiry date to give the account holder an opportunity to extend the account for another year.
• The email expiry notification is also sent to the Sponsor

Notes about the personal email address:

*Q. What kind of personal email address should I use?
A. You should use a non UCD  email address that hasn't been used as a contact for other UCD interactions (e.g. gym membership, cinema tickets, parking etc) It is needed for the account activation process and can be used to recover UCD Connect passwords for the UCD Password Self Service tool at a later stage.

*Q. Where can I see what personal email address that I have given the University?
A. This will be recorded in Infohub, under My Profile, then select Email Preferences.

*Q. Can I change the personal email address that I have provided?
A. Yes. This can be changed in Infohub, under My Profile, then select Email Preferences at any time.

Email only Connect accounts

Email only accounts are Connect accounts that are used for handling email for a specific function.  e.g. school, college or event.  These accounts are not given access to other IT services.
 
To apply for one of these accounts, please email ithelpdesk@ucd.ie with the following information:
• Required email address e.g event@ucd.ie
• Display name e.g Event Name
• Sponsors Personnel number

The sponsor must be a UCD staff member

For security reasons details are not sent via email.

Email only accounts are open for 1 year after the time of creation.  An email will be sent 30 days in advance of the expiry date to give the account holder the opportunity to extend the account for another year.

This mail expiry notification will also be sent to the Sponsor of the email only Connect account.  In the event that the original Sponsor is no longer working for the unit, please make arrangements with us change the Sponsor details.

Guidelines for the generation of personal UCD Email addresses

IT Services Policy for the expiry and deletion of IT Accounts (all categories)