Student Onboarding and Contact Relationship

Student Onboarding is provided by the Incoming Students portal within SISWeb. This facility is available to all Graduate and non-EU Undergraduate applicants with an offer or acceptance and provides personalised information such as a checklist of important tasks before coming to UCD, information about their specific programme, an ability to connect with other students in their class/country.

The Contact Relationship is maintained in a number of ways.

  1. The provision of a series of electronic communications to prospective students following their offer to encourage them to accept this offer and to maintain this engagement over the months leading until the start of their course. Some communications are automatic and others are individually sent by particular programmes or to particular cohorts.
  2. The Contact Management system is used to record all interaction with a given prospective student , including online, telephone or face-to-face. This is a single integrated solution which is used right through the student lifecycle.


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How to Access this Service?

This service is located under the Unishare(CRM) tab in InfoHub.

Student Onboarding is accessed under a new tab on SISWeb called Incoming Student. This is displayed only if the Applicant has an offer or an accept.


Users should contact the UCD International Office for support.