Information on Applying for a Research VPN Account

The Research VPN Service has been initiated as a temporary measure due to the current Covid-19 pandemic. It is designed to allow registered UCD research students to use the UCD Research VPN in order to gain access to internal UCD systems. This service is for registered UCD research students who do not have access to a UCD Staff account and are therefore unable to use the Staff VPN.

Undergraduate, Taught Masters, Visiting students and Professional Diploma students who are engaged in research activity are not eligible to apply for this service, this service is currently available to registered UCD research students only.

Before availing of this service you will need to do the following:

  • be a registered research student
  • ensure that your Principal Investigator or Research Supervisor is aware of your request and has given written permission to ResearchIT prior to your application
  • review the UCD Remote Access Procedure and go to the IT Support Hub and search for How do I get Access to the Research VPN?
  • use the UCD Research VPN for University research activities only
  • ensure you disconnect from the UCD Research VPN once it is no longer required and when you are engaging in non UCD online activities
  • when online you must adhere to the UCD Acceptable Use Policy, unacceptable online behaviours are outlined here

 

 

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Useful Information on the Research VPN

 

How do I connect to the VPN?

Once you receive confirmation from IT Services that your access has been setup, you can access the necessary software for the Research VPN here or alternatively by requesting the VPN client software from ResearchIT

Cisco AnyConnect is the software used for VPN access.  This is available for the following operating systems:

  • Windows 10.
  • Mac 10.9, 10.10, 10.11, 10.12, 10.13 and 10.14.

Windows 10 devices

For Windows 10 installation instructions of Cisco AnyConnect VPN Client  click here.

 

macOS devices

For macOS installation instructions of Cisco AnyConnect VPN Client click here.

 

How do I login?

When connecting to the VPN, choose the Research profile from the VPN drop down list and login using your UCD Connect credentials.

 

Can I save my password to the VPN client?

For security reasons, the software does not allow you to save your credentials into the client or app.

 

The VPN is not working, what do I do?

Please try the following:

Check that your UCD Connect credentials are correct.

 

Have you changed your password recently?

After initial login or if you have forgotten to disconnect the VPN it may stall or hang. We suggest that you restart your device and try again.

 

If these don’t work, please contact our IT Helpdesk.