Useful Information on the Research VPN
How do I connect to the VPN?
Once you receive confirmation from IT Services that your access has been setup, you can access the necessary software for the Research VPN here or alternatively by requesting the VPN client software from ResearchIT
Cisco AnyConnect is the software used for VPN access. This is available for the following operating systems:
- Windows 10.
- Mac 10.9, 10.10, 10.11, 10.12, 10.13 and 10.14.
Windows 10 devices
For Windows 10 installation instructions of Cisco AnyConnect VPN Client click here.
For macOS installation instructions of Cisco AnyConnect VPN Client click here.
How do I login?
When connecting to the VPN, choose the Research profile from the VPN drop down list and login using your UCD Connect credentials.
Can I save my password to the VPN client?
For security reasons, the software does not allow you to save your credentials into the client or app.
The VPN is not working, what do I do?
Please try the following:
Check that your UCD Connect credentials are correct.
Have you changed your password recently?
After initial login or if you have forgotten to disconnect the VPN it may stall or hang. We suggest that you restart your device and try again.
If these don’t work, please contact our IT Helpdesk.