How to report an IT Security Incident 

IT Security related incidents must be reported immediately to the IT Helpdesk by calling ext. 2700 or to the IT Support Hub at www.ucd.ie/ithelp.

What steps can I take to reduce the risk?

• If you think your computer is infected with malware, then please shutdown it down immediately to prevent the infection from spreading to other devices.
• If you believe your UCD Connect account has been compromised, then please change your password immediately using a secure computer.
• If you receive a suspicious spear phishing email impersonating UCD staff, please make your colleagues aware of the potential threat. 
• Finally Contact the IT Helpdesk to report the IT Security incident.

What information should I tell the IT Helpdesk? 

• The date and time that the incident occurred.
• The name of the system or service affected. 
• The type of information that is at risk. 
• The operating systems of the laptop or mobile device you were using.
• Your contact details including email address, phone number and building you are located in.
• What steps you have taken to reduce the impact.

Incident Response Procedures

• IT Security Incident Response Procedure
• Data Protection Incident Procedure (GDPR)

Page updated November 2019