How to report an IT Security Incident 

IT Security related incidents must be reported immediately to the IT Helpdesk by calling ext. 2700 or emailing ithelpdesk@ucd.ie.

What steps can I take to reduce the risk?

  • If you think your computer is infected with malware, then please shutdown it down immediately to prevent the infection from spreading to other devices.
  • If you believe your UCD Connect account has been compromised, then please change your password immediately using a secure computer.
  • If you receive a suspicious spear phishing email impersonating UCD staff, please make your colleagues aware of the potential threat. 
  • Finally Contact the IT Helpdesk to report the IT Security incident.

What information should I tell the IT Helpdesk? 

  • The date and time that the incident occurred.
  • The name of the system or service affected. 
  • The type of information that is at risk. 
  • The operating systems of the laptop or mobile device you were using.
  • Your contact details including email address, phone number and building you are located in.
  • What steps you have taken to reduce the impact.

Incident Response Procedures

Page updated November 2019