How to report an IT Security Incident 

IT Security related incidents must be reported immediately to the IT Helpdesk by calling ext. 2700 or emailing ithelpdesk@ucd.ie.

What steps can I take to reduce the risk?

• If you think your computer is infected with malware, then please shutdown it down immediately to prevent the infection from spreading to other devices.
• If you believe your UCD Connect account has been compromised, then please change your password immediately using a secure computer.
• If you receive a suspicious spear phishing email impersonating UCD staff, please make your colleagues aware of the potential threat. 
• Finally Contact the IT Helpdesk to report the IT Security incident.

What information should I tell the IT Helpdesk? 

• The date and time that the incident occurred.
• The name of the system or service affected. 
• The type of information that is at risk. 
• The operating systems of the laptop or mobile device you were using.
• Your contact details including email address, phone number and building you are located in.
• What steps you have taken to reduce the impact.

Incident Response Procedures

• IT Security Incident Response Procedure
• Data Protection Incident Procedure (GDPR)

Page updated November 2019