Security Alert Mac Users

IT security measures have been implemented in UCD following the ransomware attacks on the HSE network.  An additional measure to be implemented is to remove remote access to all systems.

Access to AppsAnywhere using a MacOS device is disabled due to its requirement to remotely access a server, as this service is suspended, you will no longer be able to access AppsAnywhere using MacOS.

We understand this is an inconvenience but this is an important step in securing the network and systems of the University

December 2021

 AppsAnywhere

AppsAnywhere provides both staff and students access to a selection of the most popular academic application software for academic use. It is also the technology used to deliver access to the open access lab PCs. There is no requirement to install the software locally and the user must be validated by the system to access the application suite. 
 
Access to this service from own devices is through the AppsAnywhere icon in UCD Connect using your UCD Connect username and password.  Please note that where an application has a seperate requirement to access a license server for validation, a UCD secure network is required for full access.

 

Note : Please see Mac Users Remote Desktop section regarding issue with validation fails on M1 Macs and network requirements for Mac access

           

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First time use - Windows only

Access to this service from own devices is through the AppsAnywhere icon in UCD Connect using your UCD Connect username and password.

The first time you use this service you must install a small piece of software to validate your use on the network.  If this is not installed, a banner will appear across the top of the page after you log in.  Click on ‘I need it’ and save the AppsAnywhere file to your computer.  Once saved, run this file and accept all defaults and go back to the main AppsAnywhere page to access your applications.  The player will stay running and will be ready for when you use the service. 

Logging in to AppsAnywhere (Application Jukebox)

When prompted to AppsAnywhere, please choose to install your AppsAnywhere clients by clicking Let's go!


If you have used the AppsAnywhere service before and all relevant clients are installed, you can choose the second option. 

   

 

When you choose to download and install your new AppsAnywhere client, you will be prompted to download the client installer.  Once downloaded, launch and install the client and accept all defaults.  Once the client has been installed, click 'Done' on your AppsAnywhere  screen. 

 

Please note, you may need to restart your browser and/or computer to complete installation and then you may log into the AppsAnywhere service.

 

‌Launching an application

  From the AppsAnywhere applications page, choose your application from the list available and click launch.  This will download and virtually set up the software on your machine which can then be accessed from the Teaching & Learning folder that will appear in your start menu.  Applications can also be launched from within the player window.

Depending on your browser settings you may be asked to confirm that you wish to open the application file.  Tick the box to do this automatically from now on, click ok and the application will be added into your player.


You will also be asked to log in to the UCD network to authenticate your access to UCD.  You must remain logged in for the duration of your session using any of these applications.  If you log out of the UCD network at any stage, you will be prompted to log in again when you run another application.

 

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If your system requires an alternative method of accessing AppsAnywhere applications, a parallel instance of Windows OS is recommended.  To facilitate this, a dual boot (or OS virtualisation) product must be used and a Windows OS licensed and installed.

Purchasing a Windows License

A license for Windows OS can be purchased by staff and students under education pricing.  Please contact our resellers Micromail at info@micromail.ie for more information.  Students can also use Software4Students

Bootcamp

Boot Camp is a free multi boot utility included with Apple Inc.'s OS X that assists users in installing Microsoft Windows operating systems on Intel-based Macintosh computers.  This will allow you to boot into Windows at startup and use Windows and Apps Anywhere as normal and is the preferred option for the best user experience for non windows devices.  A Windows operating system license must be purchased and can then be used to install MS Windows.

Bootcamp support, getting started

Bootcamp system requirements

Virtual Box\Parallels

For Apple Mac devices, AppAnywhere may be used by running a parallel instance of the Windows OS and logging into the service through this machine.  This may be achieved by using a virtual machine product like VirtualBox\Parallels or by using Apple Bootcamp to boot into Windows on your Mac.

To access AppsAnywhere in this way, the user must first install a virtualisation product (VirtualBox from Oracle (free and also available on Linux) or Parallels Desktop for Mac available to purchase at Software4Students or Micromail) and then purchase a Windows OS license to install into the virtual product.   This type of product allows the user to install a virtual instance of Windows into the Mac operating system that may then be used to run Windows within a Mac OS.  AppsAnywhere can then be accessed in the normal way through the virtual instance of Windows OS installed onto your Mac/Linux device.  Please note however, this method will limit the amount of RAM and processing power available to the virtual operating system and the applications run within in.  Bootcamp is the recommended option for the best user experience.

A recommended minimum of 8GB RAM is required if using this method, this will allow enough for the 4GB RAM to be allocated to the virtual installation of Windows.
How to set up VirtualBox to run Virtual Windows on a Mac.

 

Q1 Who can use this service

AppsAnywhere is only available for academic use to currently registered users of University College Dublin who have an active UCD Connect userid and password.  Applications are used virtually and are not installed on the user’s device for offline access.  Users who require any applications to be fully locally installed must purchase their own license as appropriate if the application needed is not available in Software Downloads.

 

Q2 AppsAnywhere Player Required

The first time you use this service you must install a small piece of software to validate your use on the network.  If this is not installed, a banner will appear across the top of the page after you log in.  Click on ‘I need it’ and save the installation file to your computer.  Once saved, run this file and accept all defaults and go back to the main AppsAnywhere page and refresh to validate your session and access your applications.  The player will stay running and will be ready for when you use the service.

 

Install or Update your AppsAnywhere player via Software Downloads in UCD Connect.

Please note: when reinstalling the AppsAnywhere client, you must unstall the existing client, fully restart your machine, install the new client.  If you do not restart your machine before installing the new client, the install may fail.

 

Mac users should take note of specific instructions for Microsoft Remote Desktop.

 

Q3 How to use

Once the AppsAnywhere Player is installed, log into the AppsAnywhere Hub website using your UCD Connect userid and password.  If prompted, click yes to allow the AppsAnywhere service to run.  Choose your application from the list available and click launch.  This will download and virtually set up the software on your machine which can then be accessed from the Teaching & Learning folder that will appear in your start menu.  Previously launched Applications can also be launched from within the player window but you must be recently logged into the AppsAnywhere website to validate your session.  As the software is not permanently installed onto your machine, you must log into the AppsAnywhere website regularly to refresh your connection to the system.

 

Mac users should take note of specific instructions for Microsoft Remote Desktop.

 

Q4 App in Cloudpaging Player says 'License expired'

When you log into AppsAnywhere and launch an application, it will appear in your Cloudpaging Player and can then be launched from there.  However, as applications are only provided to valid staff and students, the application is only provided with a temporary cloudpaging license to ensure compliance.  If you do not regularly log into AppsAnywhere to authenticate your user account and machine as a valid UCD user, the temporary license given to any applications kept in the Cloudpaging player will eventually expire.  To renew your license lease, log into AppsAnywhere and validate.  You may also highlight the application in your player and click remove, then, launch the application from the AppsAnywhere webpage and your application will be fully refreshed.

 

Q5 UCD Wireless Access

If using AppsAnywhere using a wireless network within UCD, please ensure you are connected to Eduroam Wireless for a more secure connection.  Some applications requiring separate licenses will not work over the Wireless Open network.

 

Q6 Nvivo

If you use the Nvivo application regularly, please note that if you fully restart your machine while Nvivo is still downloaded into your Cloudpaging Player, you should remove Nvivo from the player and download it again from AppsAnywhere.  Otherwise, you may see a request from the Nvivo application to enter an Nvivo serial number if you run it directly from the player after a machine restart.