Security Alert Mac Users
The Registrar has issued an email regarding immediate IT security measures to be implemented in UCD following the ransomware attack on the HSE network. An additional measure to be implemented is to remove remote access to all systems.
AppsAnywhere provides both staff and students access to a selection of the most popular academic application software for academic use. It is also the technology used to deliver access to the open access lab PCs. There is no requirement to install the software locally and the user must be validated by the system to access the application suite.
Access to this service from own devices is through the AppsAnywhere icon in UCD Connect using your UCD Connect username and password. Please note that where an application has a seperate requirement to access a license server for validation, a UCD secure network is required for full access.
Note : Please see Mac Users Remote Desktop section regarding issue with validation fails on M1 Macs and network requirements for Mac access
First time use - Windows only
Access to this service from own devices is through the AppsAnywhere icon in UCD Connect using your UCD Connect username and password.
The first time you use this service you must install a small piece of software to validate your use on the network. If this is not installed, a banner will appear across the top of the page after you log in. Click on ‘I need it’ and save the AppsAnywhere file to your computer. Once saved, run this file and accept all defaults and go back to the main AppsAnywhere page to access your applications. The player will stay running and will be ready for when you use the service.
Logging in to AppsAnywhere (Application Jukebox)
When prompted to AppsAnywhere, please choose to install your AppsAnywhere clients by clicking Let's go!
When you choose to download and install your new AppsAnywhere client, you will be prompted to download the client installer. Once downloaded, launch and install the client and accept all defaults. Once the client has been installed, click 'Done' on your AppsAnywhere screen.
Please note, you may need to restart your browser and/or computer to complete installation and then you may log into the AppsAnywhere service.
Launching an application
|From the AppsAnywhere applications page, choose your application from the list available and click launch. This will download and virtually set up the software on your machine which can then be accessed from the Teaching & Learning folder that will appear in your start menu. Applications can also be launched from within the player window.
Depending on your browser settings you may be asked to confirm that you wish to open the application file. Tick the box to do this automatically from now on, click ok and the application will be added into your player.
You will also be asked to log in to the UCD network to authenticate your access to UCD. You must remain logged in for the duration of your session using any of these applications. If you log out of the UCD network at any stage, you will be prompted to log in again when you run another application.
AppsAnywhere is designed to run windows applications virtually, but natively, on user owned windows desktops and laptops. To provide a similar service to non windows machines within UCD, Microsoft Remote Desktop technology is being used to allow other operating systems to run these same windows applications over the college network in a way that appears native to the user of the application. As with windows users, a small client application must be first installed.
As mac users cannot run the windows applications using the processing power of the machine being used, you are connected to a UCD windows server where the application will be run. For more demanding applications, this will mean that the user experience will not be to the same standard as when an application is run locally. Mac users using these types of applications should also consider using Bootcamp to also be able to run windows as a boot option on their mac when needed. Please see the Alternative Access Methods section for more information.
Microsoft Remote Desktop must be installed from the App Store.
A secure UCD network is required to access this service (eg. UCD wired network).
Tablet devices are not supported.
|[Known Defect] Validation fails on M1 Macs|
Manually run the AppsAnywhere client from /Applications/Software2/AppsAnywhere.app which will prompt to install Rosetta. Once Rosetta is installed, visit the AppsAnywhere Portal again to proceed with validation.
Before using, please ensure that Microsoft Remote Desktop is installed from the Apple AppStore.
To use AppsAnywhere, continue to the AppsAnywhere webpage in UCD Connect and log in using your UCD credentials.
Once logged in, the system will detect that you are using a non-windows device and it will automatically offer a list of applications available to mac users.
You may already have a Remote Desktop product installed on your mac, Microsoft Office often comes with a remote desktop client as part of its installation. In this case, you MUST still install the correct Microsoft Remote Desktop from the Apple AppStore.
|Once Microsoft Remote Desktop is installed, from the AppsAnywhere applications page, choose your application from the available list and click Launch. Your web browser will then download the application package for you to use. To run your application, double click the downloaded package and this will cause Microsoft Remote Desktop (versions previous to v10) to open, you may be asked to log in using your UCD credentials and to nominate a folder on your hard drive to share with the application so that you may save your work locally.
Microsoft Remote Desktop will then connect to the UCD servers and will proceed to launch your application. If you are using Microsoft Remote Desktop v8, you will be asked to nominate a folder that will be be shared with the application being run remotely. This folder should be where you intend to store any files that you will be working on within the application.
Please note that different applications will take different lengths of time to open, please allow sufficient time for your application to fully launch. If your application does not fully launch after the system logs you in the first time, please run the dmg file for your application again.
|Microsoft Remote Desktop v10||
If you are using Remote Desktop v10, you must nominate your shared folder before attempting to connect to AppsAnywhere. To enable this, open Microsoft Remote Desktop v10. Click on Microsoft Remote Desktop (top left corner) and choose Preferences. Under the General tab, select a folder on your hard drive under the option for 'If folder redirection is enabled for Managed Resources or RDP files, redirect : ' This will then be the folder on your hard drive that will be visible to applications used under AppsAnywhere.
|Not connecting properly?||
If you are properly attached to UCD Eduroam Wireless or UCD Wired network while on campus and you have installed the correct Microsoft Remote Desktop but you are still not connecting correctly - check that the correct Microsoft Remote Desktop client (with the red icon) is being used to launch your .RDP applicaiton file. If you have a second remote desktop client installed, your mac may be using it by default. You MUST use the correct Microsoft Remote Desktop client with your Application Jukebox .RDP application files to connect correctly to the system.
If you would like help getting this set up on your laptop, please contact the Daedalus IT Drop in centre where staff are on hand to go through the setup on your machine.
To work with your own files:
Although your application will appear to be running on your local Mac, it is actually running on UCD servers. It is very important that you ensure that all files are saved to your local hard drive for future access.
The Microsoft Remote Desktop system is set up to automatically see the nominated shared directory on your local hard drive to allow you to work with your own files. To access this space from within the Open.. and Save As.. dialog boxes within the applications, depending on the application, click on Network, tsclient, \\tsclient\home or click the down arrow beside the Save in: folder and look for a similarly named folder. You may now save your files or find your files to open within the application.
If your system requires an alternative method of accessing AppsAnywhere applications, a parallel instance of Windows OS is recommended. To facilitate this, a dual boot (or OS virtualisation) product must be used and a Windows OS licensed and installed.
Purchasing a Windows License
A license for Windows OS can be purchased by staff and students under education pricing. Please contact our resellers Micromail at email@example.com for more information. Students can also use Software4Students
Boot Camp is a free multi boot utility included with Apple Inc.'s OS X that assists users in installing Microsoft Windows operating systems on Intel-based Macintosh computers. This will allow you to boot into Windows at startup and use Windows and Apps Anywhere as normal and is the preferred option for the best user experience for non windows devices. A Windows operating system license must be purchased and can then be used to install MS Windows.
Bootcamp support, getting started
Bootcamp system requirements
For Apple Mac devices, AppAnywhere may be used by running a parallel instance of the Windows OS and logging into the service through this machine. This may be achieved by using a virtual machine product like VirtualBox\Parallels or by using Apple Bootcamp to boot into Windows on your Mac.
To access AppsAnywhere in this way, the user must first install a virtualisation product (VirtualBox from Oracle (free and also available on Linux) or Parallels Desktop for Mac available to purchase at Software4Students or Micromail) and then purchase a Windows OS license to install into the virtual product. This type of product allows the user to install a virtual instance of Windows into the Mac operating system that may then be used to run Windows within a Mac OS. AppsAnywhere can then be accessed in the normal way through the virtual instance of Windows OS installed onto your Mac/Linux device. Please note however, this method will limit the amount of RAM and processing power available to the virtual operating system and the applications run within in. Bootcamp is the recommended option for the best user experience.
A recommended minimum of 8GB RAM is required if using this method, this will allow enough for the 4GB RAM to be allocated to the virtual installation of Windows.
How to set up VirtualBox to run Virtual Windows on a Mac.
Q1 Who can use this service
AppsAnywhere is only available for academic use to currently registered users of University College Dublin who have an active UCD Connect userid and password. Applications are used virtually and are not installed on the user’s device for offline access. Users who require any applications to be fully locally installed must purchase their own license as appropriate if the application needed is not available in Software Downloads.
Q2 AppsAnywhere Player Required
The first time you use this service you must install a small piece of software to validate your use on the network. If this is not installed, a banner will appear across the top of the page after you log in. Click on ‘I need it’ and save the installation file to your computer. Once saved, run this file and accept all defaults and go back to the main AppsAnywhere page and refresh to validate your session and access your applications. The player will stay running and will be ready for when you use the service.
Install or Update your AppsAnywhere player via Software Downloads in UCD Connect.
Please note: when reinstalling the AppsAnywhere client, you must unstall the existing client, fully restart your machine, install the new client. If you do not restart your machine before installing the new client, the install may fail.
Mac users should take note of specific instructions for Microsoft Remote Desktop.
Q3 How to use
Once the AppsAnywhere Player is installed, log into the AppsAnywhere Hub website using your UCD Connect userid and password. If prompted, click yes to allow the AppsAnywhere service to run. Choose your application from the list available and click launch. This will download and virtually set up the software on your machine which can then be accessed from the Teaching & Learning folder that will appear in your start menu. Previously launched Applications can also be launched from within the player window but you must be recently logged into the AppsAnywhere website to validate your session. As the software is not permanently installed onto your machine, you must log into the AppsAnywhere website regularly to refresh your connection to the system.
Mac users should take note of specific instructions for Microsoft Remote Desktop.
Q4 App in Cloudpaging Player says 'License expired'
When you log into AppsAnywhere and launch an application, it will appear in your Cloudpaging Player and can then be launched from there. However, as applications are only provided to valid staff and students, the application is only provided with a temporary cloudpaging license to ensure compliance. If you do not regularly log into AppsAnywhere to authenticate your user account and machine as a valid UCD user, the temporary license given to any applications kept in the Cloudpaging player will eventually expire. To renew your license lease, log into AppsAnywhere and validate. You may also highlight the application in your player and click remove, then, launch the application from the AppsAnywhere webpage and your application will be fully refreshed.
Q5 UCD Wireless Access
If using AppsAnywhere using a wireless network within UCD, please ensure you are connected to Eduroam Wireless for a more secure connection. Some applications requiring separate licenses will not work over the Wireless Open network.
If you use the Nvivo application regularly, please note that if you fully restart your machine while Nvivo is still downloaded into your Cloudpaging Player, you should remove Nvivo from the player and download it again from AppsAnywhere. Otherwise, you may see a request from the Nvivo application to enter an Nvivo serial number if you run it directly from the player after a machine restart.