Advisory: Phishing email sent to UCD users pretending to be the UCD IT Helpdesk, Friday, 15 June

Fri, 15 June 18

What is happening

Please be aware of a phishing email that has been sent to some UCD staff and students pertaining to be from the IT Services helpdesk. If you receive this email or similar please do not click on any links within or supply any user information such as email address or password. If you are unsure whether an email is genuine or not please contact the IT Helpdesk:, ext 2700.

Please see below for sample email.

Date: 15 June 2018 at 21:03:31 IST

IT Services Helpdesk | University College Dublin

To: University College Dublin Faculty and Staff Accounts, My Access & Email Users (UCD)


IT Services Helpdesk will be performing routine systems maintenance which includes Updating/Migrating Faculty and Staff, Accounts (UCD), My Access & Email Symantec Endpoint Protection Communication to a new SPAM filtering service which will improve Barracuda Spam Firewall Email Security Overview and the ability to identify and block Spam/Phishing attempts and other undesirable messages that flood our email system on a daily basis.

University College Dublin Account Users may see the Symantec Endpoint Protection Windows notification pop-up during the update kindly ignore.

Who will be impacted?

UCD Accounts, My Access, & Email Users.

What is required?

You are to confirm your University College Dublin Email Account Login Details as requested below for Quarantine Exercise and Protection against SPAM by clicking your REPLY button and replying to this email as follows. (This will confirm your UCD Email Account login/usage Frequency): Please be informed that we will delete any University College Dublin Identity, Account, MyAccess & Email Users account that does not adhere to this notice IMMEDIATELY as part of our (Inactive Accounts | Barracuda Spam Firewall | Email Security Overview) clean-up process to enable service upgrade efficiency.

Confirm your Existing Account Below

* Confirm Your UCD ID or Connect Username: { }

* Confirm Your UCD Password: { }

* Confirm Your UCD Email ID:{ }

The above request has been opened for you:

Request Number: [#000594541]

Short Description: Updating/Protecting Faculty and Staff Account / Quarantine Exercise

By confirming the above-requested details, you have abide by UCD Electronic Communications Policy.

Replies will be received and acknowledged by IT Help Desk | University College Dublin and considered confidential.

Thank you,