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Professional Academy Diploma in Hospitality Management

Live Expert-Led Learning Next Course Starts Jan 18th from €1,360

If you’re looking to build a successful career in hospitality, you need the inside track on how modern hotels operate. This practical course will give you a thorough grounding in the operational and strategic departments of a hotel, covering vital areas such as marketing, health and safety, and HR. Looking at the Irish market as well as global trends, you will gain the knowledge and skills to lead teams in delivering the ultimate customer experience.

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Browse our upcoming live online classes. Download your brochure to learn more.

Starts 18 Jan — Ends 04 Apr 24

Part-time / evening
  • Live online lectures with an industry expert
  • 12 weeks: One 3 hour lecture per week
  • Thursdays, 6:30pm - 9:30pm

Starts 19 Mar — Ends 04 Jun 24

Part-time / evening
  • Live online lectures with an industry expert
  • 12 weeks: One 3 hour lecture per week
  • Tuesdays, 6:30pm - 9:30pm

Secure your place with a 10% deposit and pay the rest in instalments. Flexible payment options available.

Why UCD Professional Academy?

  • Valuable, trusted certification
  • Industry expert lecturers
  • Flexible learning options

Hospitality Management Course Modules

This course will prepare you for a supervisory or managerial role in hospitality, giving you the tools you need to run a department effectively. You will improve your understanding of the industry more generally and dive into topics such as rooms, food and beverage, sales, technology, and strategic management.

Through learning how the different departments or divisions work and their role in the hotel, you will be able to interact with them more effectively. The theories learned will allow you to analyse your own workplace to gain a better understanding of how it operates and spot opportunities for improvement. You will also have an opportunity to develop your own leadership style and learn about setting goals for yourself and your team.

Or browse our wide range of expert-led online courses and grow your career potential today.

1. Introduction To The Hospitality Sector

Understand current and future hospitality trends, in Ireland and globally. Find out how to effectively analyse market conditions, challenges, and opportunities.

  • The Irish hospitality industry
  • Current hospitality market
  • Global changes, challenges, and opportunities
  • The future of hospitality

2. Principles Of Hospitality Management

Learn what service means in hospitality and look at the different types of service. Look at the different categories of hotels and ownership styles.

  • Appropriate service and levels of service
  • Hotel types and ownership

3. Health & Safety

Learn about fire safety in your workplace and discover best practice in preventing and handling accidents.

  • Fire safety in workplace
  • Fire marshals and training
  • Accidents and prevention

4. Food and Beverage & Culinary Studies

Learn about different types of food and beverage operations and discover ways to manage a food and beverage department effectively.

  • Food and beverage concepts
  • Operations
  • Team management
  • Sustainability

5. Rooms Management & Reservations

Learn about the various departments that make up the rooms division and unpack the rooms reservation process.

  • Rooms division and how it operates
  • Reservation process and key terms

6. Leading A Hotel Team

Gain a greater understanding of leadership styles and learn about effective team communications techniques.

  • Leadership styles
  • Finding what works for your team
  • Effective communication

7. Human Resources (HR) For Your Team

Discover the place of HR in team management. Explore areas such as resource allocation, training, and discipline procedures.

  • What is HR?
  • Using the HR function
  • Setting core standard and SOPs

8. Customer Service & Customer Experience

Discover the key elements of service, how to elevate standards, and the importance of good customer service.

  • The different elements of service
  • Steps in identifying service flaws

9. Hotel Marketing & Social Media Management

Discover what goes into a marketing campaign. Look at the principles of a social media campaign for a specific activity related to hospitality.

  • Elements of a hotel marketing campaign
  • Social media campaigns - purpose and aims

10. Hospitality Technology

Learn about the types of technology solutions available to help hospitality businesses run more effectively and efficiently.

  • Key technology used in hotels
  • The future of technology

11. Hotel Sales & Revenue Management

Understand the function of the sales and revenue departments in a hotel. Discover how to use revenue management in your department.

  • The sales department
  • Sales and revenue concepts

12. Strategic Hospitality Management

Understand the principles of strategic management and how to apply them in a hospitality setting. 

  • Strategic management principles
  • Strategic management benefits

Access to thousands of journals, articles and papers. Free of charge.

Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.

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Frequently Asked Questions

Is this course right for me?

This course is suitable for someone who works in hospitality and has an eye on moving into a supervisory/management role or an entrepreneur thinking of starting a hospitality business. It would also suit a professional who is already in a management role and looking to jump into the sector. Experience working in hotels isn’t essential, but you should have a real interest in this area. With a focus on operations and team management, this course doesn’t look at using specific software packages, accounts and budgeting, engineering and maintenance, or menu development.

How will this course help with my career?

This diploma will allow you to position yourself for leadership roles in operational or strategic departments in a hotel. Giving you a thorough grounding in how hotels work on a day-to-day basis, you will be able to demonstrate knowledge and skills in key areas such as health and safety or human resources, displaying an understanding of industry best practice and innovation in Ireland and abroad. The concepts and strategies learnt on this course will give you the confidence to problem solve effectively when faced with operational issues.

What is the learning experience like?

Many of our courses are now available in a variety of formats. All formats cover the same course content. You now have more choice in how you learn with us:

Live Online

Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.

Online courses can be accessed from any computer or laptop with an internet connection.

Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.

On Campus

UCD Professional Academy is delighted to welcome learners back on the UCD Belfield Campus. On Campus courses are delivered in-person with our industry experts in the O'Brien Science building.

On Demand

On Demand courses enable you to complete your course on your own schedule. Course modules are delivered in the form of one “lesson”. The lesson is broken up into short videos followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

What is the student experience like?

Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.

How is this course assessed?

If you are studying an online course, your assessment will also be submitted online.

This course is assessed through a weekly action learning log (worth 40% of your assessment) and a written essay of around 3,000 words (worth 60% of your assessment). Your learning log will reflect on the studied material in the form of a journal analysing the material from the class and showing how it relates to your role. The essay will take one topic from the course and outline in detail how you would apply its principles within your current workplace or role to address a business problem or exploit an opportunity.

What are the benefits of a Professional Academy Diploma?

UCD Professional Academy Diplomas and Certificates are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Academy Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.

The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.

For full details of UCD Professional Academy’s Certifications & Governance please visit https://www.ucd.ie/professionalacademy/governance/

How do I get my Professional Academy Diploma?

Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certificate to your LinkedIn profile.

What payment options are available?

A place on any of our courses can be secured with a 10% deposit.

For full-time (boot camp) courses, the balance must be paid in full before course commencement.

For part-time courses, learners will be required to pay 40% of the fees before the start of the course, with the remaining balance due within 30 days of the course commencing.

Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/

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Live Classes

  • Weekly live online classes
  • 36 hours of course material
  • Complete in 12 weeks
  • Online classes delivered via Zoom
€1700 €1,360 Enrol Now
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