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Professional Academy Diploma in Supervisory Management

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Start building your management skills today with this foundational course in supervisory management. Ideal for new managers, or those about to move into such a role, this course explores the core skills required for creating a high performing team. Covering important and topical areas such as diversity, equity, and inclusion (DEI) as well as remote and hybrid working, you will develop your ability to communicate, coach, and engage more effectively.

Supervisory Management Course Modules

With an emphasis on the emerging trends in people management, this course uses discussion, feedback, and case studies to help you explore the basic principles of management. You will learn about the employee lifecycle as a way of understanding your different responsibilities as a supervisor/manager and develop insights into the different needs of employees based on where they are on this lifecycle. You will develop three core management skills sought after by employers – communication, leadership, and coaching. If you’ve never managed before, or are managing people without any formal training, this course provides the relevant theory and knowledge required to launch your career as an effective manager.

1. Hiring New Team Members

Understand what to look for when hiring new team members and the importance of prioritising skills over experience.

  • Interview skills
  • STAR format
  • Competency style questions
  • Candidate selection

2. Onboarding & Training

Learn how to bring new employees onto the team and structure their training.

  • Training plans
  • Health and safety
  • Role of a buddy
  • Preventing attrition

3. Performance Feedback & Management

Understand the importance of providing feedback on performance and how to manage under-performance.

  • One-to-ones
  • Feedback
  • Performance appraisals
  • Probation reviews

4. Communicating Effectively

Discover some popular communications frameworks and understand why effective communication is less about what you say and more about how you say it.

  • Executive presence
  • SCARF model
  • 7Cs
  • Servant leadership

5. Engaging Your Team & Seeking Feedback

Explore the benefits of an engaged workforce and the importance of bottom-up feedback mechanisms.

  • Examples of feedback mechanisms
  • The start, stop, continue approach
  • The Deloitte model of engagement

6. Coaching Effectively

Discover the importance of coaching skills in management and look at some different frameworks you can use.

  • Adaptive coaching model
  • GROW coaching model
  • SMART goals
  • Coaching to improve performance

7. HR & ER Policy Management

Learn how to implement and manage adherence to various HR policies and how to conduct a disciplinary hearing.

  • Managing leave
  • Disciplinary hearings
  • Grievance process
  • Avoiding precedents

8. Team Development

Learn some approaches for developing the skills of your team, helping them to grow and achieve their career goals.

  • Career growth plans
  • Mentoring
  • Stretch projects
  • Succession planning

9. Remote, In-Office & Hybrid Team Management

Understand the different working models (remote, hybrid, on-site) and their pros and cons. Learn how to keep your team engaged regardless of their place of work.

  • Building a sense of team remotely
  • Cultural awareness
  • Best practices

10. Micro-Management Vs Delegation

Look at different management styles and learn how to delegate effectively to your team.

  • Delegation framework
  • Challenges of delegation
  • Participative leadership
  • Managing upwards

11. Scheduling & Staffing

Learn what to look for when maximising the efficiency of your team.

  • Time and attendance
  • Flexible working
  • Avoiding silos
  • Data-driven approach

12. Diversity, Equity & Inclusion (DEI)

Explore what DEI is and why its importance in the workplace continues to grow. Discover how to create inclusion action plans.

  • Diversity and its benefits
  • Unconscious bias
  • Privilege and allyship
  • Inclusion action plans

Access to thousands of journals, articles and papers. Free of charge.

Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.

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Frequently Asked Questions

Is this course right for me?

This course is aimed at new managers looking to start building their management skills and exploring their personal management style. You may have recently moved into a management role (in the past year or two), be a de facto manager of people, or see your career moving in that direction soon. This practical course will give you the fundamental knowledge needed to effectively lead teams in any corporate or organisational setting and includes up-to-the minute considerations such as remote and hybrid working. It would also be ideal for anyone who wants to understand what a management role entails.

How will this course help with my career?

This UCD Professional Academy diploma would be a distinct advantage to anyone expecting a move into management or wishing to improve their management performance. It will help you become a more effective manager and confidently answer job interview questions around topics such as communication, coaching, and the employee lifecycle. Exploring the core elements of management will also help you see what areas of management are of most interest to you and warrant further study (a wide range of complementary courses are available, such as Performance Management, Business Coaching, or Problem Solving & Decision Making).

What is the online learning experience like?

Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.

Online courses can be accessed from any computer or laptop with an internet connection.

Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.

What is the student experience like?

Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.

How is this course assessed?

This course is assessed through an action learner log (worth 40% of your assessment) completed weekly and an assignment submitted after the end of the course (worth 60% of your assessment). The learner log discusses real-world applications of the concepts learned, resulting in a to-do list you can use in your current or future role. The final assignment is a written report of around 3,000 words, based on your approach to solving a hypothetical management scenario.

What are the benefits of a Professional Academy Diploma?

UCD Professional Academy Diplomas and Certificates are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Academy Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.

The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.

For full details of UCD Professional Academy’s Certification & Governance please visit

How do I get my Professional Academy Diploma?

Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certification to your LinkedIn profile.

This Professional Academy Diploma is not on the National Framework of Qualifications as a credit-bearing course. This is not unusual for professional courses of this nature, where the need is for fresh and actionable skills immediately applicable in the workplace.

What payment options are available?

A place on any of our courses can be secured with a 10% deposit.

For full-time (boot camp) courses, the balance must be paid in full before course commencement.

For part-time courses, learners will be required to pay 40% of the fees before the start of the course, with the remaining balance due within 30 days of the course commencing.

Please note that standard terms and conditions apply, which you can review here:

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