Early Bird: Save 10% on upcoming courses. Offer ends Oct 9th.
Early Bird: Save 10%. Offer ends Oct 9th.
Choose Your Start Date
Browse our upcoming live online classes. Download your brochure to learn more.
Starts 17 Jan — Ends 20 Mar 24
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Wednesdays, 6:30pm - 9:30pm
Secure your place with a 10% deposit and pay the rest in instalments. Flexible payment options available.
Why UCD Professional Academy?
- Valuable, trusted certification
- Industry expert lecturers
- Flexible learning options
Effective Business Communication Course Modules
This interactive course provides you with a practical and comprehensive toolkit for effective communication in business. With globalisation, distributed teams, and the virtual/hybrid model becoming a workplace norm, it is more important than ever to be able to grow trust, collaboration, and impact in your team and organisation. This course covers the who, when, where, why, and how of communication, allowing you to hone your written, verbal, and non-verbal skills.
Or browse our wide range of expert-led online courses and grow your career potential today.
1. Communication: Setting The Context
Uncover insights into the future of communications and learn to identify necessary attributes, skills, and knowledge for effective communications.
- Powerful communicator: role model
- Goal-setting strategies
- SWOT analysis
2. Your Communication Style: Understand It, Adapt It
Learn to diagnose and analyse communication styles. Understand the psychology of feedback as you practice giving and receiving feedback.
- The DISC personality assessment tool
- Introversion and extraversion
- Wellbeing for different personality types
3. Essential Non-Verbal Communication: Body Language & Emotional Intelligence
Discover the power of body language as well as the concept of digital body language and how to apply it. Understand and assess emotional intelligence.
- Emotional quotient (EQ) assessment
- Clarity and effectiveness
4. Written Communication: Let’s Get Technical
Learn how to plan and structure your writing for better communication. Learn and practice the technical tools of spelling and grammar.
- The competency of written communication
- Grammar bootcamp
- Five-step report writing process
5. Working Relationships: The Tools Of Rapport & Networking
Understanding the attributes, skills, and knowledge of effective relationship-building. Learn how to develop effective networking strategies and practice the five tools of rapport building.
- The most effective professional relationships
- How to audit your network
6. Multicultural Teams: Culturally Aware Communication
Learn about bias and culturally aware communication. Discover the Lewis Model, and understand the different stages of team development. Learn to apply multi-generational thinking for inclusive and productive teams.
- Cultural miscommunication experiences
- Multi-generational working
- Collaborate confidently
7. Impactful Meetings: Designing & Delivering Engaging Meetings
Learn to analyse your current meeting SWOTs and assess different meeting techniques and roles. Discover how to plan and structure inclusive meetings.
- Meeting self-assessment
- Meeting summarising and challenge
- Advice from Tom Peters
8. Influencing And Persuasive Delegation
Learn to understand others and how influence works, including different influencing styles. Gain insights on building credibility and practice how to communicate clearly to delegate.
- Credibility and influence
- The willing and able quadrant
- Delegation assessment
9. Managing Conflict: How To Disagree 'Agreeably'
Learn the sources and causes of conflict and reflect on your personal conflict style. Discover how to redefine conflict as you explore and practice conflict resolution strategies.
- Assess conflict style
- Crucial conversations model
10. Powerful Presentations: Delivering Your Best
Understand how to structure your presentations by identifying and preparing for audience needs and challenging questions. Practice your delivery and learn to handle your nerves, body language, and voice.
- Lessons from TED Talks
- Presentation workshop model
11. The Science & System Of Effective Goal Setting
Define your personal and professional development – looking at your learning journey and CPD priorities for the future. Learn how to make long-lasting change happen.
- Best practice thinking setting priorities
- Review of action learning journal
12. Skills Demonstration: Presentation, Reflection & Feedback
Demonstrate everything you have learned so far by giving a presentation and receiving feedback.
- Skills demonstration
- Presentation and feedback
Professional Academy Diploma
Diversity, Equity, Belonging & Inclusion (DEBI)Find Out More
Professional Academy Diploma
Leadership & ManagementFind Out More
Professional Academy Diploma
Project ManagementFind Out More
Professional Academy Certificate
Business Coaching SkillsFind Out More
Access to thousands of journals, articles and papers. Free of charge.
Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.Download Brochure
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Relevant skills for your team, results for you.
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Frequently Asked Questions
Is this course right for me?
This course is for those interested in human behaviour and learning the tools of communication. Aiming to provide an engaging and collaborative learning environment, it blends theory and practice, individual reflection, and group discussion. Some professional understanding and experience of the course themes is recommended. In addition to the live online lectures, it is expected that you will also put in two hours per week in self-study plus additional time keeping a learning journal and preparing your final presentation.
How is this course assessed?
This course is assessed through an action learning journal (40%) and a presentation skills demonstration (60%).
The journal consists of worksheets completed each week, referencing the content and ideas covered during the sessions. The final length should not exceed 3,500 words. The presentation (five minutes long with a maximum of eight slides, plus a two-minute Q&A) can be on a topic of your choice that relates directly to a subject covered during the course.
What is the learning experience like?
Many of our courses are now available in a variety of formats. All formats cover the same course content. You now have more choice in how you learn with us:
Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.
Online courses can be accessed from any computer or laptop with an internet connection.
Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.
UCD Professional Academy is delighted to welcome learners back on the UCD Belfield Campus. On Campus courses are delivered in-person with our industry experts in the O'Brien Science building.
On Demand courses enable you to complete your course on your own schedule. Course modules are delivered in the form of one “lesson”. The lesson is broken up into short videos followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.
What is the student experience like?
Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.
How will this course help with my career?
Anyone can benefit from improved communication skills, no matter their role, level, or industry. Proving your communication abilities can help you progress in your career. But with increased responsibility, communication ‘blind spots’ can become apparent. By proactively developing your understanding and skills in this area, you can help reduce the gap between your intentions and your outcomes. You will be more confident, more effective in leadership roles, better able to diffuse conflict, and more impactful for your organisation.
What are the benefits of a Professional Academy Diploma?
UCD Professional Academy Diplomas and Certificates are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Academy Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.
The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.
For full details of UCD Professional Academy’s Certifications & Governance please visit https://www.ucd.ie/professionalacademy/governance/
How do I get my Professional Academy Diploma?
Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certificate to your LinkedIn profile.
What payment options are available?
A place on any of our courses can be secured with a 10% deposit.
For full-time (boot camp) courses, the balance must be paid in full before course commencement.
For part-time courses, learners will be required to pay 40% of the fees before the start of the course, with the remaining balance due within 30 days of the course commencing.
Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/
Ready to start?
It’s easy - you’re just a few secure clicks away
- Weekly live online classes
- 36 hours of course material
- Complete in 12 weeks
- Online classes delivered via Zoom