Hurry! Save 10% on select upcoming courses. Enrol before 11th October!
Hurry! Save 10% on select upcoming courses. Enrol before 11th October!
Download Brochure
Choose Your Start Date
Browse our upcoming live online classes. Download your brochure to learn more.
Starts 20 Oct — Ends 19 Jan 23
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Thursdays, 6.30pm - 9.30pm
- €1,530
Starts 16 Nov — Ends 15 Feb 23
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Tuesdays, 6.30pm - 9.30pm
- €1,530
Starts 17 Jan — Ends 04 Apr 23
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Tuesdays, 6.30pm - 9.30pm
- €1,530
Starts 15 Feb — Ends 03 May 23
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Wednesdays, 6.30pm - 9.30pm
- €1,530
Starts 16 Mar — Ends 01 Jun 23
- Live online lectures with an industry expert
- 12 weeks: One 3 hour lecture per week
- Thursdays, 6.30pm - 9.30pm
- €1,530
Secure your place with a 5% deposit and pay the rest in instalments. Flexible payment options available.
Why UCD Professional Academy?
- Valuable, trusted qualification
- Industry expert lecturers
- Flexible learning options
Office Administration Course Modules
Office administrators handle a wide range of tasks and meet all kinds of needs in a timely manner. This course covers the broad range of skills an administrator needs to have in a busy, modern company. Learn about essential structures, procedures, and strategies for keeping teams well-organised. Gain insight into complying with legislative requirements, managing personal data, and selecting suppliers. Hone your interpersonal and communications skills as well as your ability to delegate tasks, motivate teams, and manage meetings.
Or browse our wide range of expert-led online courses and grow your career potential today.
1. Supervisory Management
Learn to supervise a business unit - looking after your team’s wellbeing, including leave, and developing the general know-how that spans all functions of the organisation.
- Leave
- TOIL
- Travel
- Expense and overtime claims
- Attendance, and appraisals.
2. Facilities Management
Maintain an efficient and functioning working environment for all. This module looks at elements such as IT, physical infrastructure, sanitation, equipment, and security.
- Managing space and place
- Delivering services
- Integrating the organisation’s support infrastructure
3. Health & Safety In The Workplace
Know how to comply with regulations, ensuring employee welfare, mitigating risk, and embedding procedures for staff to flag issues.
- Health and safety
- Laws and regulations
- Keeping people safe and well
4. Scheduling Yourself & Others
Learn effective techniques for managing, sharing, and communicating calendars, schedules, events, and meetings. Know how to communicate timelines and deadlines.
- Time management
- Tools and techniques
- Effective communication
5. Collaboration
Use IT and cloud-based platforms to share information and enable collaborative editing. Manage different levels of access to shared drives and back up data.
- Working in teams
- Collaboration
- IT
- Cloud-based platforms
6. Database Functions
Learn to use spreadsheet functionality to collate information. You will look at sorting, grouping, and illustrating data for reports to management and using spreadsheets to ensure accuracy and increase efficiency.
- Database functions
- Collating information
- V:HLOOKUP, charts, and pivot tables
- Illustrating and presenting information
7. Query Handling
Understand that the office administrator is the internal and external link in an organisation. Learn techniques for ensuring prompt turnaround on queries from frontline customer service and internal staff members.
- Tracking and follow-up of complaints
- Feedback and suggestions
8. Privacy & Data Protection
Ensure compliance with General Data Protection Regulation (GDPR). Successfully embed protocols for gathering, handling, and deleting personal data. Learn to mitigate the risk of data breaches.
- Responsibilities of data controllers
- Managing personal data
- Data subject requests
- Managing data breach
9. Procurement
Unpack the complex elements of procurement such as searching for value, agreeing on requirements and also the administration of purchase orders, invoice reconciliation, budgets, and in-house purchasing processes.
- Checking requirements
- Comparing quotations
- Managing purchase orders and invoices
- Budgetary and legislative constraints
10. Organisation
Master good organisation by structuring shared drives for maximum efficiency. Look at the storage of hard-copy documentation and the digitalisation of administrative processes.
- Establishing structure
- Encouraging productivity and efficiency
11. Business Communication Skills
Learn how to communicate effectively in professional contexts. Understand that communicating ideas effectively allows people to add value through innovation, quality, delivery, and cost.
- Email, telephone, or in-person communication
- Managing relationships
- Influencing others
- Working in teams
12. Supporting Colleagues & Managers
Develop soft management skills - getting buy-in and enhancing collaboration, keeping teams informed and engaged, and recognising input. Learn to overcome obstacles and challenges while instilling a sense of teamwork.
- People skills
- Social skills
- Communication skills
- Character and personality traits
- Supporting colleagues and managers.
What our Alumni Say about Office Administration
Most Popular Courses
Professional Diploma
Bookkeeping & Payroll Management
Part-time
Professional Diploma
Effective Business Communication
Part-time
Professional Diploma
Event Management
Part-time
Professional Diploma
Finance for Non-Financial Managers
Part-timeOn DemandOn Campus
Access to thousands of journals, articles and papers. Free of charge.
Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.
Download BrochureWe've trained the employees of
Relevant skills for your team, results for you.
Whether you’re interested in making your training budget work harder with volume discounts across our standard portfolio, or have bespoke training needs to be addressed, we’ll help you level up. Our team of upskilling experts are ready to take the pain out of meeting your training targets.
Talk to our expertsFrequently Asked Questions
Is this course right for me?
You do not need to have any prior experience in office administration as this industry-focused course will provide an excellent introduction to this area.
You may be:
• Someone looking to apply for a role as an office manager or office administrator
• Someone in a role that includes some administrative tasks, such as a personal assistant, receptionist, or customer service assistant
• A manager or supervisor
• A business owner or entrepreneur
• A recent graduate
How will this course help with my career?
As you look to move forward in your career, you may be considering roles in office administration or with some administrative duties. As these are so essential to the smooth running of a business, a qualification proving you have the right blend of skills and knowledge in this area will be a great boost to your CV.
There are also specialist roles such as Data Protection Officer, Compliance Officer, and Data Privacy Officer.
What is the learning experience like?
Many of our courses are now available in a variety of formats. All formats cover the same course content. You now have more choice in how you learn with us:
Live Online
Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.
Online courses can be accessed from any computer or laptop with an internet connection.
Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.
On Campus
UCD Professional Academy is delighted to welcome learners back on the UCD Belfield Campus. On Campus courses are delivered in-person with our industry experts in the O'Brien Science building. For further details and information about the safety measure that are in place, click here.
On Demand
On Demand courses enable you to complete your course on your own schedule. Course modules are delivered in the form of one “lesson”. The lesson is broken up into short videos followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.
What is the student experience like?
Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.
How is this course assessed?
If you are studying an online course, your assessment will also be submitted online.
The Professional Academy Diploma in Office Administration is assessed through a weekly learner log, which will be submitted at the end of the course.
What are the benefits of a Professional Diploma?
UCD Professional Academy diplomas and awards are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.
The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.
For full details of UCD Professional Academy’s Awards & Governance please visit https://www.ucd.ie/professionalacademy/governance/
How do I get my Professional Academy Diploma?
Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this qualification to your LinkedIn profile.
What payment options are available?
A place on any of our programmes can be secured with a 5% deposit.
For full-time (boot camp) programmes, the balance must be paid in full before course commencement.
For part-time programmes students will be required to pay 45% of the fees before the start of the course, with the remaining balance due within 30 days of the course commencing.
Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/
Ready to start?
It’s easy - you’re just a few secure clicks away
Live Classes
- Weekly live online classes
- 36 hours of course material
- Complete in 12 weeks
- Online classes delivered via Zoom