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Professional Academy Diploma in Performance Management

No upcoming intakes from €1,360

Be the driver of success in your organisation with the Professional Course in Performance Management. Get the skills you need to navigate through the many challenges that can present when managing people and performance. Develop the knowledge and skills needed to implement and execute best practice behaviours and performance management frameworks.

Performance Management Course Modules

If you are going for a management role, this course is the ideal next step in your career development and will help you to step into management roles with ease and confidence. Learn the actionable tactics and processes that are used in performance management, such as objective setting, learning and development, performance ratings, appraisals, and feedback. Develop your interpersonal skills and learn the smart strategies and tactics that equip managers to handle the reality of managing groups of individuals.

Or browse our wide range of expert-led online courses and grow your career potential today.

1. Understanding Motivation. Setting Goals & Defining Roles

Gain an understanding of the various motivational drivers, how to define job roles, and practical frameworks for motivating and managing your team, including setting clear goals and objectives.

  • What motivates you and others
  • Setting clear goals and objectives
  • Considerations when reviewing job roles
  • Skills vs. competencies

2. Communicating Across Teams, Embedding A Quality Culture & 360° Feedback

Discover the basic principles of effective communication, strategies for embedding a quality culture, and an understanding of the 360-degree feedback assessment tool and its uses.

  • Effective and authentic communication
  • Embedding a quality culture
  • How to work effectively
  • The 360-degree assessment tool

3. Monitoring & Tracking Progress. Intervention Strategies & Removing Barriers

Discover the various intervention strategies and tools to help you monitor and track performance.

  • Understand the performance management cycle
  • Performance management tools and strategies
  • Barriers to managing performance

4. Managing Underperformance & Acknowledging Success.

Identify practical tools and strategies that will equip you to have those difficult performance conversations. You will learn best practice approaches to driving performance and identify new ways of acknowledging and celebrating success.

  • Intervention to manage poor performance
  • Providing effective feedback
  • Preparing for a difficult meeting
  • Bullying and harassment
  • Dealing with workplace conflict
  • Celebrating success and small wins

5. Approaches To Appraisals, Job Reviews & Planning For Recruitment

Learn the knowledge, strategies, and insights necessary for conducting effective performance appraisals, competency-based interviews, and planning for talent gaps.

  • Conducting an effective performance appraisal
  • Conducting a job review
  • Competency-based interviewing techniques
  • Talent planning

Access to thousands of journals, articles and papers. Free of charge.

Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.

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Frequently Asked Questions

Is this course right for me?

This course is suitable for anyone who is in, or applying for, a management role. This could be early to mid-career managers, or more senior managers looking to refresh their skills or bring in newer approaches to performance management.

You may be:

• A business owner or entrepreneur

• A manager or section head

• An HR professional

• Someone looking for promotion to a management role

How will this course help with my career?

Anyone in a managerial role, or aspiring to one, should be able to demonstrate their understanding of performance management processes and skills. By keeping up to date in this discipline, you will be able to improve the performance of your teams and drive business results. These are the kind of outcomes that will ensure you continue to progress in your career.

What is the learning experience like?

Many of our courses are now available in a variety of formats. All formats cover the same course content. You now have more choice in how you learn with us:

Live Online

Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.

Online courses can be accessed from any computer or laptop with an internet connection.

Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.

On Campus

UCD Professional Academy is delighted to welcome learners back on the UCD Belfield Campus. On Campus courses are delivered in-person with our industry experts in the O'Brien Science building.

On Demand

On Demand courses enable you to complete your course on your own schedule. Course modules are delivered in the form of one “lesson”. The lesson is broken up into short videos followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

What is the student experience like?

Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.

How is this course assessed?

If you are studying an online course, your assessment will also be submitted online.

This course is assessed through a written assignment – a case-study project – to be submitted after the end of the course. You will have two weeks following the end of the course to complete and submit the final assignment. The written project is generally around 3,000 words (that’s about 5 pages of a standard Word document). You will also keep a Learning Log as you move through the course.

How do I get my Professional Academy Diploma?

Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certificate to your LinkedIn profile.

What are the benefits of a Professional Academy Diploma?

UCD Professional Academy Diplomas and Certificates are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Academy Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.

The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.

For full details of UCD Professional Academy’s Certifications & Governance please visit https://www.ucd.ie/professionalacademy/governance/

What payment options are available?

A place on any of our courses can be secured with a 10% deposit.

For full-time (boot camp) courses, the balance must be paid in full before course commencement.

For part-time courses, learners will be required to pay 40% of the fees before the start of the course, with the remaining balance due within 30 days of the course commencing.

Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/

Still have more questions? Download the brochure