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Skill Pack - Coaching

Coaching for Impact bundle

It’s here: master confident, people-first leadership with this powerful Coaching Skill Sprint bundle.

Whether you're a new manager or an established leader, you’ll learn the skills to have impactful coaching sessions, apply proven coaching frameworks (eg GROW and SCARF), and navigate conflict, resistance and problem solving scenarios. By the end, you’ll have a powerful set of coaching skills that elevate your influence and strengthen team performance

  • Starting 29th January 2026

  • 1x 2-hour lecture per week

  • Every Thursday at 6:30pm

  • €1,499 €1,299 with discount code

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Skill Sprint Units

Each level within the Coaching Skill Sprint set provides six hours of targeted content to build skills progressively and meet wider challenges.


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1. What is Coaching? (Level 1)

Shift from telling to asking. This unit contextualises coaching using the TAPS Model. You will explore the difference between managing and coaching, and how a coaching mindset fosters responsibility and problem-solving in employees.

  • TAPS Model
  • Coaching vs. Managing
  • The coaching mindset
  • Trust and curiosity

2. Developing Core Coaching Skills (Level 1)

Listening and questioning. This unit focuses on the mechanics of connection. You will learn active listening techniques to build engagement and powerful questioning strategies that encourage self-reflection.

  • Active listening techniques
  • Powerful questioning strategies
  • The role of silence
  • Deep listening

3. The Coaching Mindset (Level 1)

Facilitate insights. This unit covers the practical application of coaching. You will learn to structure short, informal coaching conversations (Awareness → Exploration → Action) and apply a growth mindset to development.

  • Conversational coaching structure
  • Growth mindset
  • Conducting informal coaching
  • Awareness-Exploration-Action

4. Coaching Structure (Level 2)

Guide performance coaching. This unit provides a deep dive into the GROW framework. You will learn to guide conversations that clarify goals, explore current realities, generate options, and secure commitment to action.

  • GROW Model breakdown
  • Goal setting
  • Reality checking
  • Generating options
  • Will/Commitment

5. Effective Feedback (Level 2)

Understand threat and reward. This unit explores the neuroscience of feedback. You will learn how to navigate the Brain's Organising Principle to deliver constructive, non-threatening feedback that maintains psychological safety.

  • Brain’s Organising Principle
  • Neuroscience of feedback
  • Psychological safety
  • Social drivers of behaviour

6. Mentoring for Performance (Level 2)

Balance coaching and mentoring. This unit distinguishes between coaching and mentoring. You will learn best practices for mentoring sessions and how to balance sharing experience with facilitating self-discovery.

  • Role of the mentor
  • Mentoring vs. Coaching
  • Conducting mentoring sessions
  • Leadership adaptability

7. Reframing for Resilience (Level 3)

Enhance cognitive flexibility. This unit focuses on the cognitive shifts required for resilience. You will learn reframing techniques to help coachees overcome mental blocks and view challenges as opportunities for growth.

  • Neuroscience of resilience
  • Reframing techniques
  • Shifting limiting beliefs
  • Cognitive flexibility

8. Problem Solving & Insights (Level 3)

Unlock new perspectives. This unit moves into high-level strategy. You will learn to use "Thinking Questions" and creative techniques to facilitate "Aha!" moments that drive decision-making.

  • Insight-based coaching
  • Creative thinking techniques
  • Strategic decision-making support
  • Thinking questions

9. Leading AI Transformation (Level 3)

Scale with confidence. This unit prepares you to lead. You will learn to measure the business impact of your automations, build compelling business cases for stakeholders, and implement governance frameworks for safe scaling.

  • ROI measurement
  • Building business cases
  • Communicating value
  • Governance frameworks
  • Change management

Join 40,000+ professionals taking their talent to the next level

This course offered invaluable hands-on experience with Generative AI, showing how it’s transforming areas like marketing & product development. It sharpened my skills and expanded my view on AI’s role in shaping business strategies. I’m excited to bring what I’ve learned into real-world projects and contribute to the future of AI-driven innovation

Advanced Artificial Intelligence

A fantastic course that really helped provide a solid foundation in AI and its applications in a business context. Alan, the lecturer, was amazing; not only was he very knowledgeable about the subject but he was also able to explain the concepts in simple and engaging way. I would highly recommend this course and I cannot wait to start the brand new Advanced AI course that UCD Professional Academy have just launched

Upon completion of this course, I feel equipped to confidently navigate the ever-changing landscape of AI on a high level. I highly recommend ‘AI for Business’ to any business professional who seeks to gain a competitive edge in the AI-driven world of today.

The Professional Academy Diploma in PR & Marketing Communications was thoroughly enjoyable and enriching from start to finish. The content covered was broad enough to provide a good basis in a range of topics and speak to a variety of different job types. The standard of teaching and class content was excellent, while the lecturer was approachable!

PR and Marketing Communications

I really enjoyed studying for a Professional Academy Diploma in Project Management. The lecturer was very engaging and had a lot of hands-on, personal experience to bring the material to life. The UCD Professional Academy staff were also very helpful.

My time at UCD Professional Academy was nothing short of extraordinary. Completing this course in such an outstanding institution that epitomizes excellence is profound. The curriculum was well-structured and covered a range of vital leadership and management skills that are highly relevant in today's dynamic workplace.

Leadership and Management

I chose the WIL course to ensure that our in-house WIL Programme was aligned with best practice. The greatest benefit was the safe space created for personal self-reflection that was invaluable to my own leadership development.I'm more confident to lead authentically as a result of the course, and thanks to Patricia, I say 'sorry' a lot less!

Women in Leadership

This course taught me a lot about myself and my leadership style and I gained valuable insights into effective management techniques. The online classes allowed me the flexibility to attend while working full time and the lecturers were very knowledgeable and provided great guidance and support to the students.

Leadership and Management

Take the next step in your AI journey

Ready to leverage AI tools to support your daily tasks and get more done? Then this course is for you. Download your FREE online brochure for more information.

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Frequently Asked Questions

What is the Coaching Skill Pack?

The Coaching Skill Pack is a comprehensive 9-week programme that takes you from the fundamentals of coaching to advanced application. It combines all three levels of our Coaching Skill Sprints into one seamless learning journey, designed to equip managers and leaders with the skills to foster growth, performance, and resilience in their teams.

What is the difference between a Skill Sprint and this Skill Pack?

A Skill Sprint is designed for quick upskilling on a specific topic over 3 weeks. The Skill Pack brings three related sprints together into a 9-week journey, giving you a complete, end-to-end understanding of the field without having to book separate courses.

Who is this Skills Pack for?

Skill sprints have been developed in association with our industry partners.  They are a reflection of the needs of L&D and Hiring managers who have told us about their current workforce needs.  Learners frequently include:

  • Managers and team leaders seeking to empower and develop their staff.

  • HR professionals focused on employee development, performance, and engagement.

  • Individuals aspiring to become professional or internal coaches.

  • Mentors who want to improve their guidance and support techniques.

  • Educators or trainers looking to enhance their facilitative skills.

  • Anyone seeking to improve their ability to listen actively, ask powerful questions, and help others achieve their goals.

Do I need prior coaching experience?

No prior experience is required to start. The course begins with Level 1, which lays the groundwork. Because the levels are stackable, you will naturally build up to the advanced concepts in Levels 2 and 3.

How is the course delivered?

The course is delivered Live Online via Zoom. This allows you to interact with industry-experts and peers in real-time, just like a classroom, but from the comfort of your home or office.

What happens if I miss a live session?

We encourage live attendance for the best experience, but we understand life happens. All sessions are recorded and made available on the Learning Management System (LMS) so you can catch up at your convenience.

How is the course assessed?

There are no stressful final exams. Assessment is continuous and practical, typically involving weekly quizzes or short practical tasks to ensure you are comfortable applying the skills you’ve learned in real time.

What certification will I receive?

Upon successful completion of the course (and meeting attendance/assessment criteria), you will receive a UCD Professional Academy Digital Badge for the full Skill Pack, which you can display on your LinkedIn profile and CV.