ADMISSIONS REQUIREMENTS
Learners must be 18 years or older.
Previous training, study and/or professional experience in a related field is recommended.
For non-native speakers of English, a language proficiency equivalent to IELTS 6.5 overall (or equivalent) is required.
Please note that all UCD Professional Academy courses are conducted in English. Prospective learners for whom English is not a native language are welcome to undertake Professional Academy courses. It is the responsibility of the learner that their proficiency in English is adequate for the course to participate and complete assignments successfully.
Disabilities
UCD Professional Academy welcomes learners with disabilities and makes every effort to provide facilities and support, where possible. We ask that learners who may need additional support or facilities during their course inform us at the time of application.
Code of Conduct
All staff and learners of the Academy are expected to abide by its Code of Conduct https://www.ucd.ie/professionalacademy/learner_handbook/ . In the case of serious breaches, learners may not be permitted to attend the remainder of their course, and no refund will be given.
Springboard+
Professional Academy Diploma in UX Design (UX Design Institute in partnership with UCD Professional Academy)
To access the RPL document please click here: UXDI-UCD-RPL-Policy
PAYMENT TERMS AND CONDITIONS
Payment methods
Payment for the course may be made using a credit, charge, or debit card. The UCD Professional Academy will not have any liability whatsoever for any insufficient funds or other charges incurred by the participant as a result of attempts to charge, and/or place holds on, the specified payment method as contemplated by these Terms.
The learner is responsible for paying, through the designated payment processors, all charges at the prices then in effect for any purchase, in accordance with the applicable payment terms presented at the time of purchase. The UCD Professional Academy reserves the right to correct, or to instruct its payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.
Please note we cannot accept cheques.
PAYMENT PLANS
UCD Professional Academy offers a flexible interest-free payment plan option powered by Stripe.
By submitting payment information, the learner agrees to pay the total fee and authorises UCD Professional Academy to charge the card on file for each instalment payment.
Each instalment will be automatically charged to the card on file provided at the time of registration for the course according to the payment plan applicable to the course.
The standard cancellation and refund policy applies.
Failed Payments
The learner must ensure that the card balance is sufficient when the instalments are due. If a payment fails due to insufficient funds or any other issue with the payment card, the learner will be notified via email and an attempt to charge the card a further 8 times will be made again within 7 days.
The learner’s access to the UCD Professional Academy Learning Management System (LMS) will be suspended until the outstanding amount is paid in full.
While suspended, the learner will not have access to any courses, materials, or progress tracking within the LMS.
Once the overdue payment is settled, the access to the LMS will be reinstated within one working day after the successful payment.
Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.
PAYMENT PLAN for Part-Time Courses - Live Online, On Campus and On-Demand Courses*
The total course fee is due in full and is payable in three equal interest-free instalments:
Instalment 1: 1/3 of the course fee is due at checkout (registration)
Instalment 2: 1/3 - 30 days after the registration date
Instalment 3: 1/3 - 60 days after the registration date
The scheduled instalments will be automatically deducted from the card on file. Please ensure that a sufficient balance is available on the card at that time.
Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.
*excluding Professional Academy Diploma in Full Stack Software Development
PAYMENT PLAN for Full-time (Bootcamp) Courses
The total course fee is due in full and is payable in two equal interest-free instalments:
Instalment 1: Half of the course fee is due at checkout (registration)
Instalment 2: Half - on the course start date
The scheduled instalments will be automatically deducted from the card on file. Please ensure that a sufficient balance is available on the card at that time.
Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.
PAYMENT PLAN for Professional Academy Diploma in Full Stack Software Development
The total course fee is due in full and is payable in four equal interest-free instalments:
Instalment 1: 1/4 of the course fee is due at checkout (registration)
Instalment 2: 1/4 - 60 days after the registration date
Instalment 3: 1/4 - 120 days after the registration date
Instalment 4: 1/4 - 180 days after the registration date
The scheduled instalments will be automatically deducted from the card on file. Please ensure that a sufficient balance is available on the card at that time.
Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.
CANCELLATIONS
A learner may express their right to cancel their purchase via email or online cancellation request form.
Cooling off period
A full refund of fees paid will be issued and a payment plan in place will be deactivated when a cancellation is requested within a cooling off period of 14 days from the date of purchase and the course materials have not been accessed.
Cooling off period ended
Once a learner has accessed the course materials, this indicates the use of service and express acceptance of the above terms and conditions and, no refunds will be issued as it negates the cooling off period.
A cancellation request submitted after the cooling-off period has ended will be not accepted and an alternative arrangement may be suggested to the learner.
Refunds of fees paid will not be issued and a payment plan in place will remain active.
Cancellation after deferral
If the cancellation is requested after deferral, the original purchase date will be considered as a cooling off period start date.
Refunds
Refunds can only be issued to the original payment method used for the charge.
The UCD Professional Academy reserves the right to cancel, postpone or modify the course delivery dates. This will only occur to such an extent as is necessary.
Where this occurs, the learner may elect to attend a later scheduled intake free of charge or receive a full refund of any fee paid.
TERMINATION
If the learner fails to adhere to the Term and Conditions, UCD Professional Academy may restrict their access to the resources and cancel their course registration. The Learner will no longer have access to our services and their study records after the termination.
DEFERRALS
Learners who wish to defer their commencement date may do so only in extenuating circumstances. Each learner is only able to defer twice.
Deferral prior commencement date:
A deferral request does not imply a change to the original payment plan. The course fees are due as per the original booking dates.
Second deferral may only be applied to the learners who have paid the course fees in full.
Deferral post-commencement date:
Deferral may only be applied no later than two weeks after the course commencement for part-time courses and one day for full-time courses.
All deferrals are at the discretion of the UCD Professional Academy.
COURSE CHANGES
Learners who wish to change their course of study may request a change in writing to the UCD Professional Academy. Course changes will not be facilitated after the course commencement.
A learner requesting a course change will be issued a credit equal to the amount paid, which can be applied towards the new booking.
Any remaining balances due must be paid in full at checkout.
If there is a cost difference associated with the course the additional fees (where necessary) must be paid by the learner.
DISCOUNTS
Discount codes must be used at the time of initial booking, and cannot be retroactively applied.
By using any discount code provided by UCD Professional Academy, the learner agrees to the following terms and conditions:
Eligibility
Discount codes are offered at the sole discretion of UCD Professional Academy and may be subject to specific eligibility criteria. Only individuals who meet these criteria, as stated in the promotion, are permitted to use the discount codes.
Non-Transferable
Discount codes are non-transferable and may not be shared, sold, or distributed to any third party unless explicitly stated by UCD Professional Academy. Only the individual or entity for whom the discount code is issued has the right to redeem it.
Validity and Expiration
Discount codes may only be used within the validity period specified in the offer or promotion. Any attempt to use an expired discount code will result in the code being rejected.
Discount Code Abuse
UCD Professional Academy reserves the right to monitor the use of discount codes. Any abuse or fraudulent use of discount codes, including but not limited to:a. Using a discount code multiple times without authorisation.b. Attempting to redeem a discount code by someone who is not eligible or not the intended recipient.c. Using discount codes in conjunction with other offers, promotions, or discounts where prohibited.
Any such misuse may result in the cancellation of the booking or transaction and may lead to the refusal of future services.
Right to Cancel
UCD Professional Academy reserves the right to cancel any booking or order where it is determined, in UCD Professional Academy's sole discretion, that a discount code has been used inappropriately, fraudulently, or by a person who had no right to use it. In such cases, the customer will be notified, and any payments made may be refunded in accordance with the company’s refund policy.
Limitation of Liability
UCD Professional Academy will not be liable for any loss, damage, or inconvenience caused by the cancellation of a booking or order due to the misuse or unauthorised use of a discount code.
COMPLAINTS
We believe that all complainants have the right to be heard, understood and respected.
However, we also consider that our staff have the same rights. We therefore expect all interactions with our team to be polite and respectful.
We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.
Complaint Resolution Process
Step 1: Submitting a complaint
Disputes or complaints should be submitted in writing to the UCD Professional Academy Student Success team by using the Contact Us button on the LMS platform or by email: support@ucdpa.ie
The complaint must include as much detail as possible to ensure the correct handling and quick response.
Please note that all correspondences are dealt with in strict confidence.
Step 2: Acknowledgement
The submitted complaint will be acknowledged by the Student Success team and the resolution timeline will be provided
Step 3: The complaint investigation
The Student Success team will investigate the complaint and gather all the necessary facts
Step 4: Resolving the complaint
The Student Success Team will try and resolve the complaint in a timely manner and with a positive outcome
Step 5: Escalation
If a student is dissatisfied with the initial outcome, the complaint is escalated to our Customer Operations Manager for review.
If the student is still dissatisfied with the outcome the complaint is escalated to the Director of Customer Operations.
The Director of Customer Operations has the final decision in the complaints process.
REFUSAL
UCD Professional Academy reserves the right to refuse tuition fees and reserves the right to deny any applications.
DISPUTES
The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
FORCE MAJEURE
Events Outside the UCD Professional Academy's Control:
UCD Professional Academy will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside reasonable control (a “Force Majeure Event”).
A Force Majeure Event includes any acts, events, non-occurrence, omission or accident beyond reasonable control and includes, in particular (without limitation) the following:
strikes, lockouts or other industrial action; or
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or
fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
impossibility of the use of public or private telecommunication networks.
UCD Professional Academy's obligations under the Agreement will be suspended for the period of the Force Majeure Event. We will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which the UCD Professional Academy's obligations under the Agreement can be performed despite the Force Majeure Event.
AUDIO & VIDEO RECORDING
All UCD Professional Academy online lectures are recorded. The learner is not obliged to appear on camera, however if the learner does have their camera and microphone on, they may feature in the recording. Recordings are shared with the participants of that class via private and unlisted links. Any unauthorised sharing of the recordings is prohibited.
PRIVACY AND SECURITY
We are committed to protecting the learners privacy and security. All personal data that we collect from the learner will be processed in accordance with our Privacy Policy. Please review our Privacy Policy, which is incorporated into these Terms by this reference.
GENERAL DISCLAIMER
This Site is intended to provide general information only, and should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in any part of this Site.
While UCD Professional Academy has taken every precaution in compiling this Site, neither it, nor its contributors, make any warranties, representations or undertakings relating to any of the content of the materials on the Site (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content).
Neither UCD Professional Academy, any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant that the Site will be continuously available, or that the use of the Site or any function of the Site will be uninterrupted or error free, or that the Site and server will be free from infection, viruses and/or other components that have contaminating or destructive properties.
The Site is provided by UCD Professional Academy on an “as is” and “as available” basis. To the fullest extent permissible by law, UCD Professional Academy disclaims all warranties, conditions and undertakings, express or implied. UCD Professional Academy does not warrant or make any representations regarding the use or the results of the use of the materials incorporated in the Site or any third-party website accessed through the Site in terms of their correctness, accuracy, timeliness, reliability, or otherwise and the learner will be solely responsible for any damage to their computer system or loss of data that results from the download of such material.
Further, please note that no advice or information, obtained by the learner from our personnel or through this Site shall create any warranty not expressly provided for in these Terms. Where the learner relies on any information, material or services on the Site, they do so entirely at their own risk.
LIMITATION OF LIABILITY
The learner expressly understands and agrees that (to the fullest extent permitted by law), UCD Professional Academy shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits or contracts, income or revenue, goodwill, anticipated savings, data or other intangible losses (even if UCD Professional Academy has been advised of the possibility of such damages), arising out of, or resulting from:
the use or the inability to use the Site;
the use of any content or other material on the Site or any website or websites linked to the Site;
unauthorised access to or alteration of the transmissions or data;
statements or conduct of any third party on the Site; or
any other matter relating to the Site.
If the learner is dissatisfied with these Terms, their sole and exclusive remedy is the discontinuation of the use of the Site.
THE LEARNER’S OBLIGATIONS
In accessing any part of our Site, the learner agrees not to use the Site or cause or permit the Site to be used:
to jeopardise or prejudice the operation, quality or integrity of the Site, or the operation, quality or integrity of any telecommunications network;
to harvest or otherwise collect information about others, including e-mail addresses, without their consent;
for any commercial purpose including any direct marketing, surveys, contests or pyramid schemes, nor to use the Site to participate in sending chain letters, junk e-mail, spam, duplicative or unsolicited messages, advertising or promotional material;
to distribute, download, upload, or transmit any material which contains viruses, Trojan horses, worms, or other harmful or disruptive components to attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
or contrary to the terms and conditions of any Internet Service Provider the learner may use.
The learner further agrees to defend, hold harmless and indemnify UCD Professional Academy for any loss, expenses or damage it suffers or incurs if the learner breaches any of these obligations or any other Terms.
The Site is controlled and offered by UCD Professional Academy from Ireland. Those who access or use the Site from other jurisdictions do so at their own volition and are responsible for compliance with local law.
LINKS
The Site contains links to third party websites. These links are provided for the learner’s convenience only and the learner is solely responsible for evaluating the content and accuracy of materials on such third-party websites. If the learner chooses to access linked third-party websites, they do so at their own risk.
UCD Professional Academy generally welcomes the hyper-linking to the Site from other appropriate websites. Any links to the Site from another website must be presented in such a manner that the viewing of the Site is not impaired by framing or similar techniques that may impact the visitor’s perception of the Site or their user experience.
GOVERNING LAW
The Site has been designed and these Terms shall be governed by and construed in accordance with the laws of Ireland (excluding Northern Ireland). Any dispute arising out of the access or use of the Site will be subject to the jurisdiction of the Irish courts (excluding Northern Ireland).
ADDITIONAL TERMS
These Terms constitute the entire agreement between the learner and UCD Professional Academy with respect to the learner’s access and use of the Site and any third-party website accessed through the Site. If any of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable form these Terms and shall not affect the validity and enforceability of any remaining provisions. UCD Professional Academy’s failure to exercise or delay in exercising a right or remedy provided by these Terms or by law does not constitute a waiver of those or any other rights or remedies.
Please note that not all University Facilities promoted on this website will be available to all of the learners of UCD Professional Academy. Access to University Facilities will be dependent on the specific educational course and/or service package the learner has registered for.
Certain pages on the Site may contain additional terms and conditions or data protection notices. Such additional terms shall apply in the manner set out but shall be in addition to, and not in substitution for, these Terms.
CONTACT
Customers can contact support@ucdpa.ie
TERMS AND CONDITIONS – CORPORATE ENTITIES
SPONSORING EMPLOYERS
Enrolment
To avail of specific payment terms applicable to learners sponsored by their employer, prospective learners must obtain internal approval from their employer prior to application to the course of choice. Approver’s contact details such as full name, work email and position will be requested by our sales consultant during the booking process to enable authorisation and invoicing process.
A training contract must be completed and signed by the approver and participating learner 5 days prior course commencement date to ensure timely acceptance to the course.
An invoice will be issued to the Sponsoring organisation as per details outlined in the training contract.
Payment terms
Course fees must be paid in full within 30 days of invoice date.
If the payments are not made within the above timeframe, access to the course content may be suspended and a learner may not be able to complete the course, submit assignments, or receive a grade.
Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.
Progression and Completion Information
The learners sponsored by their company or organisation agree that their progress and completion data may be shared with the designated company contact
Validity of Invoices/Quotes
An invoice issued by the UCD Professional Academy is valid for a 30-day period from the date of issue, the UCD Professional Academy reserves the right to withdraw an invoice within this period by notifying learners in writing.
CORPORATE TRAINING PACKAGES
Billing and Payment Terms
The corporate partner (the Company) agrees to pay all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to the company at the time of purchase.
We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.
Corporate training packages must be paid for in full within 30 days of invoice date.
If the Company does not pay the invoice to the UCD Professional Academy by the date specified, UCD Professional Academy may charge interest on the overdue amount at the rate of 8% a year above the European Central Bank rate. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount.
Validity of Quotes
A quote issued by the UCD Professional Academy is valid for a 30-day period from the date of issue, the UCD Professional Academy reserves the right to withdraw a quote within this period by notifying purchasers in writing.
Deferrals/Course Changes
The Company reserves the right for learners to defer their start date, subject to UCD Professional Academy course availability. Learners who wish to defer their commencement date may do so in extenuating circumstances. Deferrals may be applied no more than two times from the original start date, and no more than two weeks after the courses commencement for part-time courses and one day for full time courses per learner, providing these deferrals fall within one year of purchase date. All deferrals are at the discretion of the UCD Professional Academy. Learners who wish to change their course of study may request a change in writing to the UCD Professional Academy. Course changes will not be facilitated after the course commencement.
Disputes for Corporate Entities
The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
CORPORATE SEATS
UCD Professional Academy requires corporate learners to be enrolled in their course within 12 months of the purchase date, including deferrals. It is up to the company to ensure these seats are filled within this time frame. Any remaining seats not used within the 12-month period cannot be transferred to a later date in time.
CORPORATE COURSES
Please note that corporate learner bookings within the UCD Professional Academy are placed in courses with other learners. Should a corporate partner wish for a specific private course, this must be arranged with the UCD Professional Academy sales & academic teams. Unless otherwise stated, no curriculum changes will be accommodated for corporate bookings outside of a private course context.
CORPORATE DISCOUNTS
Any discounts applied to corporate bookings are subject to the discretion of the UCD Professional Academy Sales Team. Only one discount can be applied per corporate deal. Deals or discounts are not guaranteed for new purchases made thereafter.
REFUNDS & CANCELLATIONS
Corporate partners may express their right to cancel their purchase via email up to 10 days prior to their learners first course commencement. On this expression a credit note will be issued without undue delay and in any event not later than 14 days.
If a refund is requested in writing less than 10 days prior to the commencement of the first corporate learner booking, a Service and Administrative charge of 10% of the total booking cost will be deducted from the refund due. Refunds are issued in the form of a credit note to the company. In the cases of deferral, a company's initial purchase will be considered the first learners commencement and as such a 10% charge may be deducted from their fees upon cancellation of their new intake.
Once the Course has been commenced by a learner, this is an indication of use of service and express acceptance of the above terms and conditions, and as a result no refunds will be issued at that point as it negates the cooling off period.
The UCD Professional Academy reserves the right to cancel, postpone or modify the course delivery dates. This will only occur to such an extent as is necessary.
ENROLMENT REQUIREMENTS FOR CORPORATE LEARNERS
Corporate partners must be aware of the following requirements when enrolling learners into corporate bookings & seats:
Learners must be 18 years or older.
Previous training, study and/or professional experience in a related field is recommended.
For non-native speakers of English, a language proficiency equivalent to IELTS 6.5 overall (or equivalent) is required.
Please note that all UCD Professional Academy courses are conducted in English. Prospective learners for whom English is not a native language are welcome to undertake Professional Academy courses. It is the responsibility of the learner that their proficiency in English is adequate for the course to participate and complete assignments successfully.
Progression and Completion Information
UCD Professional Academy acts as a sub-processor of the data provided by the corporate client. As per the agreement, signed before training commencement, enrolment of the corporate learners provides UCD Professional Academy with permission to process this data and report key statistics back to the contracted party (the controller). The controller is obliged to make the learners (data subjects) aware of this prior to enrolment. We will share certain personal information including learners’ names, emails, progression information and assessment results with a named representative of the contracted organisation via secure file transfer upon conclusion of the agreed training.
By enrolling in the course, the learner agrees to the above.
Disabilities
UCD Professional Academy welcomes learners with disabilities and makes every effort to provide facilities and support, where possible. We ask that learners who may need additional support or facilities during their course inform us at the time of enrolment by their company.
Code of Conduct
All staff, learners and corporate partners of the Academy are expected to abide by its Code of Conduct. In the case of serious breaches, learners may not be permitted to attend the remainder of their course, and no refund will be given.
FORCE MAJEURE FOR CORPORATE LEARNERS
Events Outside the UCD Professional Academy's Control:
UCD Professional Academy will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside reasonable control (a “Force Majeure Event”).
A Force Majeure Event includes any acts, events, non-occurrence, omission or accident beyond reasonable control and includes, in particular (without limitation) the following:
strikes, lock outs or other industrial action; or
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or
fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
impossibility of the use of public or private telecommunication networks.
UCD Professional Academy's obligations under the Agreement will be suspended for the period of the Force Majeure Event. We will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which the UCD Professional Academy's obligations under the Agreement can be performed despite the Force Majeure Event.
PRIVACY AND SECURITY FOR CORPORATE ENTITIES
We are committed to protecting the privacy and security of our corporate partners. All personal data that we collect from the company in relation to its purchase or learner enrolments will be processed in accordance with our Privacy Policy. The company should review our Privacy Policy. which is incorporated into these Terms by this reference.
CONTACT FOR CORPORATE PARTNERS
Corporate partners can contact support@ucdpa.ie with any questions.