Support and Training

Updated 05/07/2022

There are a number of IT Systems available to staff.
The main ones are listed here: How to get access to UCD IT Systems (downloads as a pdf)

For general InfoHub access, contact eag.support@ucd.ie
Access to certain InfoHub Services is managed by UCD Registry. 
For access to:

• InfoHub Tasks (Delegated Authority), email student.records@ucd.ie
• Student Decisions - Online Withdrawal and Leave of Absence, email student.records@ucd.ie
• UView (Student Enquiry), email systems.data@ucd.ie
• Student View of Online Registration (Student Web Registration), email systems.data@ucd.ie 

Make sure to request access to the UCD Staff Virtual Private Network. This VPN allows you to access key University systems while off-campus. 

You will also need to use Multi-Factor Authentication (MFA) for all staff services accessed using the UCD Single Sign On (SSO) service e.g. GMail, Core, ESS. Duo is the MFA solution for UCD. 

UCD provides online Data Privacy and Security training for faculty and staff. 

Banner® by Ellucian is UCD's student information system. Information recorded includes registration details, fee information, assessment results and conferral details. Information moves between Banner and other systems e.g. Curriculum Management System, Grade Entry Facility and Online Registration. 

Getting set up:

• Request access to Banner
• Principles of using Banner, InfoHub and SISWeb 
• IT Security
• Update Language Preferences for Chrome
• Request Banner training

Here are some useful guides to help you become familiar with Banner:

• Welcome to Banner 9 - video by Ellucian
• Quick guide to using Banner 9 - video by Ellucian
• Introduction to Banner 9 training - slides from presentation
• How to log into Banner
• Banner - frequently used keyboard shortcuts and form icons
• Useful Banner Forms
• Where to find UCD Student Information in Banner and InfoHub

How-to Guides for Banner Screens (and related InfoHub screens)

• Using SFAREGS (Manual Registration) in Banner
• Using SFASTCA (Registration Audit) in Banner
• Using SOAIDEN (Person Search) in Banner
• Using SPACMNT (Comments Screen) in Banner
• Using SSASECQ (searching for CRNs) in Banner
• Using SSASECT (checking CRN information) in Banner
• Using SGAADVR (Multiple Advisors) in Banner
• Using TSICSRV (checking student fee information) in Banner
• How to find CRN and Timetabling Information
• Update a stage for a module via InfoHub

Using SFAREGS (Manual Registration in Banner) -  Video Guide:

The Curriculum Team in UCD Registry provides support and training for the Curriculum Management System. 

How do I get access to the grade entry facility?

You can access it through ‘My Module Grades’ in InfoHub. All current module coordinators will have access to the facility automatically based on the information submitted at the module descriptor stage. If you have any issues with access please contact grading.support@ucd.ie

Where will I find additional resources?

The Grade Entry guidebook is available on the Assessment website.

Short videos detailing each process are also available on the Assessment website.

InfoHub provides access to services and reporting that support key businesses such as curriculum management, registration and assessment.

It is accessed via UCD Connect using your Connect Username and Password. Contact eag.support@ucd.ie for general access and support.

Access to certain InfoHub Services is managed by UCD Registry. 
For access to:

• InfoHub Tasks (Delegated Authority), email student.records@ucd.ie
• Student Decisions - Online Withdrawal and Leave of Absence, email student.records@ucd.ie
• UView (Student Enquiry), email systems.data@ucd.ie
• Student View of Online Registration (Student Web Registration), email systems.data@ucd.ie 

How-to guides for relevant InfoHub Services/Reporting

Module Access Management User Guide

How to use UView - Student Enquiry in InfoHub

Update a stage for a module via InfoHub

How to use Student Web Registration (InfoHub)

Where to find UCD Student Information in Banner and InfoHub

Student Degree Audit Report (Opens a Zoom recording. Passcode: 4w^N#U=q). 

How to run Degree Compliance in InfoHub

Programme verification is a process that is carried out annually by staff in College and School Offices to ensure that registration works for students. Each area is provided with test students, supporting documentation and access to a test system. Any issues encountered are logged in JIRA (an issue tracking software). Find out more on the Programme Verification web page. 

UniShare is a Customer Relationship Management (CRM) tool for recording interactions with students, prospective students and staff. It is used by staff in College and School Offices, Student Advisers, UCD Registry, UCD Library and Access & Lifelong Learning. 

Read more about how UniShare is used. 
Check out the UniShare User Guides. 

How-to Guides

How to use Bulk Upload in UniShare

UCD Staff/Faculty have access to a wide range of reports to support their key businesses. Access is usually given based on your role within the University.

Updated 27/01/22

InfoView (Business Objects) was decommissioned at the end of December 2021. Below is a list of commonly used InfoView reports and where to find that information now.