FAQs - Updated (02/09/22)

What If I have symptoms or test positive for COVID-19 while while living in campus residences?

Please note below information is  a summary of  information obtained from the HSE website (Irish Health Service - click here)  and all external links will redirect to their website and relevant area . This information is subject to regular change so please  ensure you frequently check the HSE website in relation to the latest public health information regarding COVID-19.

HSE COVID-19   - https://www2.hse.ie/conditions/covid19/

As per current Irish Government public health (HSE) guidelines (click here for more details)  any resident who has symptoms or tests positive  COVID-19 should refer to the HSE Websites for  Covid-19 guidelines. 

https://www2.hse.ie/conditions/covid19/

Residents who have symptoms or test positive for Covid-19 and are directed to self-isolate should  do so in their current residences location. 

For information on who to do self-isolate in your residences see relevant HSE guidelines below 

See following HSE link 

https://www2.hse.ie/conditions/covid19/restricted-movements/

If you require additional support  please contact the Village reception on 017161031/017167000

Q2 What happens if my housemate tests positive for Covid-19 

Please note below information is  a summary of  information obtained from the HSE website (Irish Health Service - click here)  and all external links will redirect to their website and relevant area.

This information is subject to regular change so please  ensure you frequently check the HSE website in relation to the latest public health information regarding COVID-19.

HSE COVID-19 - https://www2.hse.ie/conditions/covid19/

If your housemate has symptoms or tests positive for Covid-19 please click on the following on the HSE website. 

https://www2.hse.ie/conditions/covid19/close-contact/

You do not need to at this time to undergo a Covid test or restrict your movements if you live with someone who has Covid  (unless you work in healthcare) but antigen tests may be obtained from the Village reception if needed. 

Q3 -  I need to quarantine/self-isolate in my apartment due to C19 ? What do I need to know

If you are required to self-quarantine/self-isolate within your apartment under the prevailing   Irish Public Health Guidelines, you are able to do so in your apartment in UCD Residences.

Please note that you may be sharing your apartment with students who do not need to self-quarantine, so we ask that all incoming residents are mindful of this.

 Please note the following steps when undergoing self-quarantine in your apartment alongside other housemates.  

• Avoid direct contact with your housemates and try to stay in your allocated bedroom as much as possible.

• Wear a mask when outside of your bedroom and in any common or shared areas

• Use kitchen and other shared spaces only when no other person is present - you may need to agree an access rota with your housemates

• Clean all surfaces in shared kitchens and bathrooms after use using a disinfectant 

• If you require medical assistance please contact the UCD Student Health Centre  (https://www.ucd.ie/stuhealth/ (https://www2.hse.ie/conditions/coronavirus/symptoms.html)

Please note UCD will endeavour to provide additonal supports as required.

Food will not be provided by the University during a  quarantine / self-isolation period except where food is part of the overall residential package. 

Students will be able to cook for themselves in their apartments and access food and grocery delivery services from local supermarkets including : 

Centra

Tesco

Lidl

Aldi

Supervalu

I need to quarantine/self isolate due to COVID-19 how do I get food and toiletries?

There are a number of food delivery services which are available to residents in UCD.  Students will be able to cook for themselves in their apartments and access food and grocery delivery services from local supermarkets including :

Centra - Adjacent to main Merville reception in UCD Residences.

Tesco

Lidl

Aldi

Supervalu

If you have any difficulty with the above please contact UCD Residences reception at 017161008.

In line with current RTB Legislation, if you wish to cancel your accommodation on-campus within the License Period, you are required to give a 28-day notice to end your stay in UCD residences  by submitting a cancellation form via email to residences@ucd.ie . You will be liable to pay the License Fee and any and all associated charges up to the end of the 28-day notice period or such longer period of notice provided in the cancellation Form. 

For more details on the terms of living in UCD campus residences click here to view the license to reside and click here to view recently updated FAQs.

Check-in will take place check in the Village Building at the main reception.

• Belfield Residents check in the Village Building at the main reception.
• Blackrock/Proby residents will check in at the Proby Office.

You will be given your keys and/or access card when you check in. Your student UCARD will be programmed with access for your accommodation. In some locations you may also have physical keys for your accommodation.

Residents can check their accounts via SISWeb. From here you can view accounts, pay fees, log maintenance requests etc. 

Click here for information on how to pay accommodations fees.

Accommodation fees vary depending on which residence you book. For a full breakdown of fees, visit the Finance section of our website.

The cost of insurance in respect to personal belongings kept in the residences is included in the first instalment of fees paid. 

When you checked in you received an insurance certificate which has all the information you require. You need to contact residences@ucd.ie for a claim form.

UCD Residences provides:

• New duvet, pillow, mattress protector
• Bedrooms are equipped with bed, desk, lamp and wardrobe
• Furnished kitchens are equipped with kettle, toaster, microwave, fridge and four-ring hob

You should bring:

• Pots, pans crockery, cutlery, cooking utensils
• Linen such as bed sheets, duvet cover, pillow case, towels

[Note: Roebuck Castle Catered, Ashfield  and new Village Residences have induction hobs therefore induction pots are required]

The Residential Assistants (RAs) are students who live on campus and are responsible for the running of the residences out of hours and at the weekends. 

Village Building Reception 

Open 24/7

Accommodation Booking & Support

Monday to Friday 09:30 to 17:00

All on-campus Residence Locations

Residential Assistant hours 18:00 to 00:00 (Sunday to Thursday)

Blackrock Proby Office

Office Hours Monday to Friday 09:00 to 18:00

Residential Assistants

Please note further information Residential Assistants will be available in early August.

Monday to Friday 18:00 to 00:00
Saturday, Sunday, Bank Holiday 11:00 to 13:00, 15:00 to 17:00, 20:00 to 00:00

After you check in all residents will be emailed and asked to complete an inventory survey to register the condition of their accommodation. This is to alert us if anything is missing from your accommodation and to prevent any deposit deductions for marks on walls etc. The survey must be completed within 14 days of your arrival.

Please note if you lose your key card during your period of restricted movement, please contact the Village reception on 017167000 or 017161031

New UCARDs are issued from the UCARD Bureau at a charge. The resident will need to have their card recoded in the Merville Central Customer Care Office for Belfield residents or in the Proby Customer Care Office for Blackrock residents. If the resident needs a new set of keys cut this charge is €30 and the maintenance team will cut the keys.

If you lock yourself out of your room/ apartment please contact your local/nearest RA if it's between 18:00 - 00:00.

If it's outside of those hours please make your way to the Village reception and you will be issued with a temporary card. The charge for this service will be €5.

If you get locked out of your apartment during your period of retricted movement, do not exit your building please contact the residences team on 01 716 1031.

Students who leave their cards at home etc. may want a temporary card which is valid for 3 days. This service will incur a fee of €5 which, when charged, will appear on the residents SISWeb account, this must be paid within 5 days. They will then be given a temporary access card to their accommodation by the staff.

Residents should be advised that they will need to have their student card recoded once they retrieve it. If you do not wish to obtain a temporary card you can also use the lock out facility for each occasion you need access to your apartment.

Please read the Guest Policy for more information on having guests and gatherings in your apartment.

As the apartments are not fitted with washing machines or dryers, laundry facilities are provided through self-service launderettes. Launderettes are operated by contactless debit / credit card payment systems.

Landerettes are located in Ashfield, Belgrove, Blackrock, Glenomena and Roebuck. The cost for a wash cycle is €3.00 and for a dry is €1.50.

Please respect social distancing guidelines when using the laundries across UCD Residences.

The UCD ResLife Programme aims to build a community in UCD Residences through fun activities and events. Residents are encouraged to attend events which are generally free of charge. This is a great way to meet new people and will enhance your experience of living on campus.

There are designated spaces in the residences for social activity. The rooms have varied facilities including pool tables, TV's, table tennis, Xbox, Nintendo Switch and Netflix just some of the services on offer. There are also kitchen spaces in Belgrove and Glenomena with ovens which can be booked by groups of residents who want to have dinner together.

To book a ResLife Social Space residents must fill out the following form.

Please fill out the form at least 5 days in advance of your booking. Responses are monitored Mon - Fri, 9am - 5pm.

Please fill in this booking form and await confirmation from ResLife.

Please fill out the form at least 5 days in advance of your booking. Responses are monitored Mon - Fri, 9am - 5pm.

There are designated recycling centres in each residence. Your apartment also has coloured bins to encourage recycling and we would ask you to segregate your refuse before disposing of it.

Residents living on campus are not eligible for a parking permit (exceptions for research students upon making a valid case and those living on the Blackrock Campus). Please see UCD Commuting for information or contact UCD Commuting Services at commuting@ucd.ie for queries.

Each residence offers bicycle stands which residents have access to. Bicycles should be locked at the stands provided and remain the responsibility of the resident.

Under the terms of the licence to reside residents are not allowed to bring bicycles into the buildings. UCD Residences accept no responsibility for bicycles locked on the premises. Residents should be aware that bicycles locked to lamp posts etc. will be removed.

Please contact the UCD Residences Team in the village building reception on 017167000 or 017161031  should you have any maintenance issues when you arrive or throughout the year. 

Click here for a tutorial on how to log a maintenance request.

You should first refer to the Guide to Living on Campus you received upon check in. If you are unable to troubleshoot the problem you should then log a maintenance request via your SISWeb account. 

For Belfield Campus:

Name, 

House Number, Apartment Number, Room Number,

Residence,

UCD Belfield,

Dublin 4.

For Blackrock Campus:

Name, 

House Number, Apartment Number, Room Number,

Residence,

UCD Blackrock Smurfit Campus,

Blackrock,

Co. Dublin.

Your post will be delivered to your room or apartment Monday to Friday from 18.30-19.30. Please ensure that you include your room number in your postal address.

Should a package arrive for you, you will receive an email to your UCD Connect alerting you. You can collect it from the Central Customer Care Office at Merville. You should bring your student card to the office for collection purposes. Proby and Blackrock residents will receive a slip informing them of a package to collect.

Please note 

1. there are no deliveries of post at the weekend or bank holidays.
2. If you are in your restricted movement period of 14 days, due to arriving from an international destination, your parcel post will be held for collection until your 14 days have been completed.  Letter post will be delivered as normal.

To ensure all residents live in a safe, hygienic environment and to prevent unnecessary damage and neglect of UCD Residences property housing audits are carried out once per semester in line with the Housing Audit Policy.

Please reference the Appeals Procedure.

If there are problems in the apartment we advise residents to communicate in person with their house mates. Often the impact of behaviour may not be realised. Given that you will be living together for the academic year it is always best to try and resolve any differences together first.

If this does not solve the problems please query it with the village building reception team or  speak with your local RA or  to see can they offer any solutions or help mediate a possible conversation.

If the problems are not resolvable at this level  the matter can be escalated to the residences management team and  disciplinary procedures can be initiated if appropriate.

The Merville Central Customer Care Office is open 24/7. If you are disturbed by noise at night please call our office and we will deal with the residents who are causing a disturbance.

Please note that emails and text messages may not be received immediately so it is best to ring the Village  reception office on : 017161031/017167000 should an issue arise.

Please contact the Village or  Proby reception for up to date information on checking-out (residences@ucd.ie).

Please follow the link for information on deposit refunds.

Click here for more information on how to Book A Room. 

Click here for more details on waitlist open dates, eligibility etc. 

CAO applicants can add their name to a waitlist prior to becoming a UCD student. All other prospective students need to accept their UCD offer and receive a student number and SISWeb login prior to applying for accommodation.

Click here for details on your eligibility and how to book a room.

You can only apply for accommodation if you have received your student number (an 8 digit number starting with 21****** for 2021/22 applicants).

No only UCD students can apply for UCD Residences accommodation.

In an effort to make accommodation available for all students UCD is growing the number of beds on campus and the development of accommodation is a key objective of the UCD Strategy 2016-2020. In the meantime priority has been given to new entrants to UCD CAO, International and postgraduate students in their first year at UCD. In addition beds are available for a number of scholarship programmes and a limited number of beds are available for existing UCD students. 

For further information on allocations please see the allocation policy section of our website.

Once the UCD Residences occupancy period begins in September some accommodation on campus may become available as a result of cancellations. These rooms will be available on SISWeb for all student cohorts to book on a first come first serve basis. For information on booking a room please visit the booking section and How to Book a Room.

UCD Residences is open to all UCD students, mixed genders and ages. As the UCD Residences booking system permits students to select their own room it is possible for people who already know each other to select the same apartment if there is availability. However you can only select rooms that are available at the time you book. It is important to also note that students under 18 and over 18 will in all likelihood be sharing an apartment.

A number of wheelchair accessible rooms are available. For further information on accessible accommodation please visit Check your Eligibility and read the panel on : Access and Life Long Learning. 

The Accommodation Booking and Support Office assists UCD students with both on-campus and off-campus accommodation. UCD Accommodation Pad is a dedicated website for off-campus accommodation.

Upon booking a room with UCD Residences you will receive email confirmation of the booking and regular email communications in relation to check-in. Emails are sent to your UCD Connect account.

All new residents need to complete an online induction and agree their licence to reside. All licence fees must be paid prior to check-in. First time students will also need to upload a photo for their UCARD. All these tasks are completed via SISWeb.

UCD Residences communicate regularly with our residents via UCD Connect email. Please ensure that you check your spam folder and your UCD Connect inbox. 

Please also check your personal email as UCD can also copy information there if you have nominated a personal email account.

Ashfield, Glenomena, Proby, Roebuck Hall and Roebuck Castle Catered Residences all have ensuite bedrooms which means that a bathroom is attached to the bedroom. 

Please follow this link if you are experiencing difficulty in logging into your UCD Connect email or SISWeb.