Where a fine/charge/deduction has been imposed or a license has been revoked the resident has a right to an appeals process.
An appeal should be submitted within the specified timeframe and should be on the official appeal form as below.
There is a choice of the following appeals processes.
- Booking Deposit Refund Appeal
- Deposit Deduction Refund Appeal
- Fee/Charge/Fine Appeal
- Discipline Appeal
Booking Deposit Refund Appeal
If a deposit has been held due to cancelation of accommodation either before or during occupancy and the resident has a query/feels there are extenunaing circumstances they should contact residential services by email firstname.lastname@example.org quoting their student number. UCD Residences will provide clarification on the reason for any deductions. If a resident is not satisfied with this information they can appeal the decision. The appeal must be lodged with UCD Residences within 30 days of the date the cancellation was received.
Deposit Deduction Refund Appeal
At the end of the residents license period rooms and apartments are checked and any damage or cleaning is compared against the inventory submitted on check in. If there are damaged items or cleaning required the cost of this is deducted from the residents deposit.
Residents will be sent an email advising them of the amount to be refunded. If they are unhappy with the deposit refund they should contact email@example.com outlining their student number, where they lived and their query with regard to the deduction. UCD residences will investigate and provide the resident with detail on the reasons for the deductions. If the resident is still unsatisfied with the deduction they can lodge an appeal using the form below. The appeal must be lodged with UCD Residences within 30 days of the student being informed of the deposit refund value.
Where a fine or a charge is applied to a residents account- Late payment fee, Lock out charge etc a resident has a right to appeal. If a resident has a query about a fine or charge they should email firstname.lastname@example.org quoting their student number and information on the charge they believe to have been applied in error. Residences will investigate and provide the resident with information on the reason for the fine/charge. If the resident is still unsatisfied with the fine/charge they can lodge an appeal using the form below. The appeal must be lodged with UCD Residences within 30 days of the student being informed of the decision.
This form should also be used should a resident feel they have paid for a service they have not received. Again they should email email@example.com with information on the issue and Residences will investigate. If the resident is unsatisified with the outcome of the informal investigation they should lodge an appeal using the form below. This form should be lodged within 30 days of the student being informed of the outcome of the investigation.