Please note that due to the COVID-19 Pandemic, our service is working remotely. Please go to our Service Delivery page to find out how we are currently providing support to students.
Counselling provides an invitation to speak privately with a professional about problems that are worrying or upsetting. Talking to people who are trained in a special way to listen to problems can deepen a person’s understanding of what is happening and can help develop alternative ways of dealing with the situation. It is often helpful to attend counselling when ways of coping with a difficulty have been tried and are not working so that new ways of understanding and managing the problem can be explored.
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Students who would like to avail of counselling should check our service delivery page for up to date information on how the counselling service is operating during the Covid-19 pandemic.
To arrange to speak with a counsellor we request that you first please read the following Student Counselling Service Information Leaflet to help you to decide if this is the appropriate option for you. If you then wish to proceed with the registration, please complete the brief UCD Student Counselling Service Registration Form which can be found at the bottom of the Student Counselling Service Information Leaflet. When we receive this form you will be registered with the Service and we will be in contact with you to update you on options for appointments as soon as possible.
Attending Counselling Appointments
At the first meeting between a student and a counsellor, the counsellor will explain how the service works and answer any questions that a student has. Consultations typically last up to 50 minutes and students attend weekly, fortnightly or at less frequent intervals depending on the student’s needs. Students usually attend for between 1-6 appointments. It may be possible to attend for more than 6 appointments should the need arise and this will be discussed between the student and the counsellor.
Cancelling a Counselling Appointment
Due to the high demand on the service we request that if a student needs to cancel an appointment that they try to give 48 hours notice so that the appointment can be offered to another student on the waiting list.
Non-Attendance at Counselling Appointment
Due to the high demand on the service we request that students attend their counselling appointments unless this is unavoidable. Students who do not attend their initial intake counselling appointment will not be contacted to arrange another appointment and will have to get back in touch with the service should they wish to attend in future.
The consultation between a student and a counsellor is confidential and is not disclosed to anyone outside the Student Counselling Service except in circumstances where a student gives consent for the counsellor to discuss the situation with an academic, a student advisor, a chaplain, a doctor or nurse, a parent or any other person. There are some exceptions to confidentiality as outlined below.
- if there is a significant and / or immediate risk of a student harming himself or herself if there is a significant and / or immediate risk of a student harming other people
- in situations where a vulnerable person such as child may be a risk of harm in situations where a student discloses a serious criminal offence
- if notes / records are subpoenaed by a court of law in relation to a criminal offence
- if a student discloses any incident/s of child sexual abuse and / or significant incident/s of child neglect, child emotional abuse or child physical abuse, past or present, counsellors are legally obliged to make a report to the Child and Family Agency (TUSLA) under The Children First Act 2015. This report will be made in collaboration with the designated UCD Child Protection Officer (CPO). (For more information see http://www.tusla.ie/children-first).
At the first appointment with a counsellor students can ask any questions about confidentiality.