At the Student Desk we are always looking for innovative ways to give you, the student, the best possible service. Last year we successfully piloted Google Hangout Chats with students and we logged over 7,500 chats in just 7 months. This year we are piloting a WhatsApp Chatbot which gives a similar experience to Google Chats but with added features. During the pilot the chatbot can only answer general questions. If you have a query about e.g. your fees or something else specific to you, please send an email via our Connector.
In case you have never used one, a chatbot is a simple computer programme which simulates a conversation with a person. Our chatbot will try to answer your questions but it is important to note there is always an option to speak with a team member (during operational hours). Many of our queries can be answered with a yes or no, a link or a simple direction. However we feel it is important to say, the chatbot is not meant to replace any of our other services.
Our Connector is always there for you to talk to us over email and we will be reopening our phone lines and our Student Desk space to visits as soon as it is safe to do so. We invite you to use our chatbot if you enjoy that type of communication and if you have a simple question. Using the chatbot service is totally up to you.
Our chatbot uses Natural Language Understanding (NLU) to learn, so the more students ask it questions, the smarter it will get. That is where you come in. We need students to ask questions in their own words to help train Charley so if you have a question about any of the topics below and would like to give us a hand training the bot add 00 353 1 716 1580 to your contacts as Charley Chatbot, go into WhatsApp and send a message 'hello'.