UCD STUDENT HEALTH SERVICE DELIVERY UPDATE | CORONAVIRUS (COVID-19)
TUESDAY 24TH MARCH 2020
STUDENT HEALTH SERVICES | OPENING HOURS
Monday to Friday | 9am to 12.30pm & 2pm to 4.30pm
The UCD Student Health Service will continue to operate but in a very different manner.
In line with Public Health and Government advice, the UCD Student Health Service closed for normal services on Thursday 12th March at 5.pm. The situation will be reviewed on the 29th March in line with government advice. Changes to service is deemed necessary to reduce the risk of COVID-19 virus transmission to the Student Health Service staff and to our students.
The Student Health Service will continue to operate but in a very different manner. Before contacting Student Health Services with a query. Please log in to your SISweb account and make sure that your registration has the correct address including eircode (if known) and Irish mobile number.
AT PRESENT, THERE IS NO WALK-IN SERVICE. IF YOU ARE UNWELL OR HAVE A SCHEDULED APPOINTMENT.
YOU ARE ASKED TO CALL THE STUDENT HEALTH SERVICE ON 01-7163134 AND WILL ADVISED ON HOW TO PROCEED.
Routine prescriptions and follow up appointments (e.g. Contraception, pre-existing conditions & mental health reviews) will be facilitated as much as is possible by telephone consultation. If you require the prescription to be sent to your local pharmacy, please have the fax number and contact details of the pharmacy at the ready.
If you have concerns regarding COVID-19, please feel free to call the service during opening hours and a Nurse or Doctor will phone you back and advise the next steps.
All students should be prepared to answer some screening questions as required.
Do you have fever, cough or shortness of breath?
Have you had contact with a confirmed case of Covid 19?
Please keep your phone on and be ready to receive a call back from the medical or nursing staff.
HERE IS YOUR EXTENSIVE RANGE OF COVID-19 FAQS RELATED TO THE OPERATIONS OF OUR STUDENT HEALTH SERVICE
Q. I am concerned that I may have Covid 19. What should I do?
If you have fever, chills, cough or shortness of breath, you need to call your own GP or Student Health Service who will conduct a telephone consultation with you to decide if testing is indicated.
While waiting to speak to the Nurse or Doctor you should :
- Self isolate, stay away from other people
- Take paracetamol for fever or pain.
- Have your mobile close by and charged and also your Eircode (if known) to hand as this will help the Covid 19 testing service, to contact you easily if required.
Additional information regarding the COVID-19 virus is available on the HSE website.
If you have any concerns around COVID-19 and are well please look at the Health Protection Surveillance website for information or contact the HSE public advice line 1850 241850. Please note that this line is extremely busy.
Q. I am feeling unwell and the Student Health Service is closed. Where can I get advice?
These are the contact details of the out of hours service that are available to you for emergency or medical care. Please note there are charges for these services:
- EastDoc Telephone Number: 01 221 4021
- Doctor on Duty Telephone Number: 01 420 0880 | Opening hours 24/7
If you require advice regarding general health advice, please check out the HSE Under-the-Weather webpage.
Q. I have been in contact with the Student Health Service and have been told that a test for Covid 19 has been ordered, when will the test be done?
There is currently a waiting time of approximately four to five days for a test. There is a backlog so please be patient and your turn will come. We cannot speed up the testing so please do not call the Student Health Service to request this.
Q. I have had a test done yesterday but have not had the result, when will I hear about the result?
The test results can take four to five days to come back. You will be informed as soon as the result is back. While you are waiting for the test result you need to remain in isolation, take paracetamol for fever or pain and ensure that you have plenty of fluids.
Q. I have been diagnosed with Covid 19 and I am at home in self isolation. My symptoms have worsened and I am having difficulty breathing, what should I do?
If you are having difficulty breathing, please call :
- Student Health Service at 01-716 3134
- Out of hours EastDoc 01-221 4021
- Doctor on Duty 01-420 0880
In case of emergency:
- Off campus, contact emergency services on 999 or 112
- On campus emergency call 799
Q. I have been diagnosed with Covid 19, where can I get more information
You can get updated information on Covid 19 at HPSC
Q. I am self isolating is on-campus residences upon medical advice, where can I get help and practical support with shopping etc
The college is supporting students who are in self isolation in the Residence. Please contact the UCD Residence team on 01 716 1037. The Residences team will deal with any queries and requirements.
Q. I am in self isolation and would like information to support me at this time?
Student support services remain available to all students. Student Advisers can be contacted by email, and Zoom calls can be set up for individual consultations if necessary - your Student Adviser contact details are available here.
YOU CAN ALSO GET SUPPORT FROM OUR STUDENT COUNSELLING SERVICE WITH THE FOLLOWING SERVICES AVAILABLE :
- Telephone support for students currently attending counselling at UCD
- Telephone consultations for staff who support students
- CBT self-help tool SilverCloud
If you would like to schedule a phone consultation with a student counsellor, please phone (01) 716 3134 or send an email to email@example.com. Please note the email is checked daily, morning and afternoon, and is not monitored outside of those periods.
If you or someone you know is at risk of suicide or self-harm, you should make contact immediately with one of the following:
Your General Practitioner
- Accident and Emergency Department of your nearest hospital
- Call 999/112
The following services may also be of assistance:
In addition, our diligent Counselling team have created a online Library of mental health resources for the entire student community to explore.