UCD STUDENT HEALTH SERVICE DELIVERY UPDATE | CORONAVIRUS (COVID-19)

TUESDAY 24TH MARCH 2020 

STUDENT HEALTH SERVICES | OPENING HOURS

Monday to Friday |  9am to 12.30pm & 2pm to 4.30pm 

 

The UCD Student Health Service will continue to operate but in a very different manner.

In line with Public Health and Government advice, the UCD Student Health Service closed for normal services on Thursday 12th March at 5.pm. The situation will be reviewed on the 29th March in line with government advice. Changes to service is deemed necessary to reduce the risk of COVID-19 virus transmission to the Student Health Service staff and to our students. 

The Student Health Service will continue to operate but in a very different manner. Before contacting Student Health Services with a query. Please log in to your SISweb account and make sure that your registration has the correct address including eircode (if known) and Irish mobile number.

AT PRESENT, THERE IS NO WALK-IN SERVICE. IF YOU ARE UNWELL OR HAVE A SCHEDULED APPOINTMENT.

YOU ARE ASKED TO CALL THE STUDENT HEALTH SERVICE ON 01-7163134 AND WILL ADVISED ON HOW TO PROCEED.

Routine prescriptions and follow up appointments (e.g. Contraception, pre-existing conditions & mental health reviews) will be facilitated as much as is possible by telephone consultation. If you require the prescription to be sent to your local pharmacy, please have the fax number and contact details of the pharmacy at the ready.

If you have concerns regarding COVID-19, please feel free to call the service during opening hours and a Nurse or Doctor will phone you back and advise the next steps.

All students should be prepared to answer some screening questions as required. 

Example:

Do you have fever, cough or shortness of breath? 

Have you had contact with a confirmed case of Covid 19?

Please keep your phone on and be ready to receive a call back from the medical or nursing staff.



HERE IS YOUR EXTENSIVE RANGE OF COVID-19 FAQS RELATED TO THE OPERATIONS OF OUR STUDENT HEALTH SERVICE 

Q. I am concerned that I may have Covid 19. What should I do?

If you have fever, chills, cough or shortness of breath, you need to call your own GP or Student Health Service who will conduct a telephone consultation with you to decide if testing is indicated.

While waiting to speak to the Nurse or Doctor you should : 

Additional information regarding the COVID-19 virus is available on the HSE website.

If you have any concerns around COVID-19 and are well please  look at the Health Protection Surveillance website for information or contact the HSE public advice line 1850 241850. Please note that this line is extremely busy.

 

Q. I am feeling unwell and the Student Health Service is closed. Where can I get advice?

These are the contact details of the out of hours service that are available to you for emergency or medical care.  Please note there are charges for these services:

If you require advice regarding general health advice, please check out the HSE Under-the-Weather webpage

The new student HealthMatters App is also a useful source of reliable information for the student population. It is available to download on Android & iPhone.

 

Q. I have been in contact with the Student Health Service and have been told that a test for Covid 19 has been ordered, when will the test be done?

There is currently a waiting time of approximately four to five days for a test. There is a backlog so please be patient and your turn will come. We cannot speed up the testing so please do not call the Student Health Service to request this.

 

Q. I have had a test done yesterday but have not had the result, when will I hear about the result?

The test results can take four to five days to come back. You will be informed as soon as the result is back. While you are waiting for the test result you need to remain in isolation, take paracetamol for fever or pain and ensure that you have plenty of fluids.

 

Q. I have been diagnosed with Covid 19 and I am at home in self isolation. My symptoms have worsened and I am having difficulty breathing, what should I do?

If you are having difficulty breathing, please call :

In case of emergency:

 

Q. I have been diagnosed with Covid 19, where can I get more information

You can get updated information on Covid 19 at HPSC

 

Q. I am self isolating is on-campus residences upon medical advice, where can I get help and practical support with shopping etc

The college is supporting students who are in self isolation in the Residence. Please  contact the UCD Residence team on 01 716 1037. The Residences team will deal with any queries and requirements.

 

Q. I am in self isolation and would like information to support me at this time?

Student support services remain available to all students. Student Advisers can be contacted by email, and Zoom calls can be set up for individual consultations if necessary - your Student Adviser contact details are available here

YOU CAN ALSO GET SUPPORT FROM OUR STUDENT COUNSELLING SERVICE WITH THE FOLLOWING SERVICES AVAILABLE : 

If you would like to schedule a phone consultation with a student counsellor, please phone (01) 716 3134 or send an email to student.counselling@ucd.ie. Please note the email is checked daily, morning and afternoon, and is not monitored outside of those periods. 

 

If you or someone you know is at risk of suicide or self-harm, you should make contact immediately with one of the following: 

Your General Practitioner 

The following services may also be of assistance:

In addition, our diligent Counselling team have created a online Library of mental health resources for the entire student community to explore.