The purpose of the UCD POST Glossary is to serve as a resource to document specific terms, acronyms and phrases associated with the POST Programme.
|Term, Acronym or Phrase||Definition and/or Explanation|
|Organisational Change Management||This means that there is a set way of managing change in UCD, and it must be applied the same way across the entire organisation. Any changes made within UCD must follow the same approach and methodology used throughout the organisation. This ensures consistency in managing change and makes sure everyone is on the same page when it comes to implementing changes.|
|PM||Project Manager, in the case of the POST Programme, this refers to the individuals assigned to manage the various in-flight projects.|
|PMO||Programme Management Office. A single, central support structure, designed to provide assistance to change and delivery initiatives. Programme Lead for UCD POST; Peter Glynn. Reports to Programme Director; Michael Sinnott|
|POAP||Plan On A Page. A concise one page combined view of all initiatives and key milestones to Programme Delivery.|
|Programme Cost Model||Captures cost structure of the programme, helping to organise, analyse and manage costs.|
|RACI||A RACI is a tool used in project management to clarify roles and responsibilities for each task or decision within a project or process. RACI stands for Responsible, Accountable, Consulted, and Informed. These are the four categories of stakeholders involved in a project or process, and assigning individuals or teams to each category helps to ensure that everyone knows who is responsible for what and who needs to be consulted or informed at each stage.|
In the context of project management, RAID stands for Risks, Assumptions, Issues, and Dependencies. It is a tool used to track and manage potential risks and issues that could impact the success of a project, as well as any assumptions made and dependencies on other factors or parties. The RAID log is used to document these elements and monitor their status throughout the project's lifecycle to ensure that any potential risks or issues are identified and addressed in a timely manner.
|Risk Management||Risk Management is the process by which UCD identifies and manages risk to a level considered acceptable|
|Service Focus Segments (SFS)||
The Service Focus Segments (SFS) are a way to think about all of the different services and operations that happen across UCD. The segments allow us to view the University through the eyes of the service user, instead of through the traditional siloed structures by which we're organised. There are four service focus segments defined in UCD POST, each focused on the services provided and the people that use them.
|Service Leads||Service Leads are the champions for the services that fall within their area of responsibility. The Service Leads work closely with the support units and local support offices to coordinate their Service Focus Segments. The Service Leads are also responsible for working with the broader community to make service-focused changes that improve the overall experience for everyone at UCD. They bring proposals for new projects to the UMT Service Group for approval on behalf of their segment. Overall, the Service Leads are instrumental in driving positive change and ensuring that the University's services are of the highest quality|
|Segment Groups||There will be a segment group for each of the service focus segments. The segment groups will work with the Service Lead in developing the segment strategy, outcomes and benefits; understanding the needs of their stakeholders; prioritising initiatives in their segment; and ensuring a user focus at all times|